1 TOTAL REVIEW
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Worst Company I've Ever Purchased From; Very Sketchy, Seems Not Legit
I would like to rate this zero or even negative stars for the prolonged and significant stress and frustration this purchase caused me. I never got to assess the quality because unfortunately I received none of the items and had to eventually file a dispute and go through months of waiting to definitively get the money back. It all started with my mistakenly making the purchase with Privacy.com especially since I had never purchased from this company before. I say mistakenly as in it was a huge mistake because based on my using that method, they cited the fact that I was trying to defraud them as the reason why my package was never shipped and I never received it. However, they didn't tell me this right after the purchase but instead waited until I sent them an email after seeing a tracking number but no progress in shipment after several days. They proceeded to never respond back after I explained the situation and verified my information. I emailed them several times until it seemed they blocked my email address somehow. I also proceeded to use their chat function as well as contact them by phone. They never answered the phone and didn't call back after leaving a message. They did respond by chat, but the promised refund did not materialize in the time frame provided. When I tried to go back on there later to inquire about the refund, they found a way to block me there as well. I ended up having to file a dispute with Privacy.com and the bank from which the funds were ultimately from, and only there was I able to get a chargeback. This whole ordeal started back at the end of last year, in December, near Christmas. I just successfully got the chargeback permanently approved today, nearly three full months later. Long story short, I would not recommend this company nor using Privacy.com to make purchases on the Internet. I will instead be using PayPal exclusively. Painful lesson learned. I've never had problems using other payment methods before that weren't resolved without a fuss by PayPal, and I hope I continue to have success with PayPal as I feel neither company really served me well here. User's recommendation: Don't ever buy from these scammers.
- Inability to communicate effectively
- Terrible customer service
I want nothing for myself, but I want to help prevent this scenario from happening to anyone else by educating others about my experience.
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