horsepro B

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Don't Waste Your Time and Money!

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BuildASign - Don't Waste Your Time and Money!
BuildASign - Don't Waste Your Time and Money! - Image 2
BuildASign - Don't Waste Your Time and Money! - Image 3

What a terrible product and terrible customer service! The first PVC sign I was sent did not even last through the shipping phase and turned up with an entire corner snapped off.

I had ordered a 36 x 24 PVC commercial sign. They sent out a replacement which lasted only 3 days. There was a small rainstorm and the sign could not withstand that. The entire sign snapped in half.

AFTER 3 DAYS! I reached out and asked if they could make me a sign on material that would last beyond 3 days and they said they were unable to provide that quality. I asked for a refund and they only offered a partial refund. This debacle went on for about 6 weeks.

My business needs a sign out front and I have lost customers due to patiently waiting for BuildASign to resolve the situation. They failed to do so.

Seriously, do not waste your time and money - they deliver a poorly made product that does not represent their guarantees on their website and trying to get your monies back is impossible. I hope my experience will save other consumers from the same headaches I had to deal with.

View full review
Loss:
$110
Cons:
  • No refund
  • No resolution
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Seriously - Just Don't!!

horsepro B

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Verified Reviewer
| map-marker Phoenix, Arizona

Don't Waste Your Time or Money!

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BuildASign - Don't Waste Your Time or Money!
BuildASign - Don't Waste Your Time or Money! - Image 2
BuildASign - Don't Waste Your Time or Money! - Image 3

What a terrible product and terrible customer service! The first PVC sign I was sent did not even last through the shipping phase and turned up with an entire corner snapped off.

I had ordered a 36 x 24 PVC commercial sign. They sent out a replacement which lasted only 3 days. There was a small rainstorm and the sign could not withstand that. The entire sign snapped in half.

AFTER 3 DAYS! I reached out and asked if they could make me a sign on material that would last beyond 3 days and they said they were unable to provide that quality. I asked for a refund and they only offered a partial refund. This debacle went on for about 6 weeks.

My business needs a sign out front and I have lost customers due to patiently waiting for BuildASign to resolve the situation. They failed to do so.

Seriously, do not waste your time and money - they deliver a poorly made product that does not represent their guarantees on their website and trying to get your monies back is impossible. I hope my experience will save other consumers from the same headaches I had to deal with

View full review

User's recommendation: Seriously - Don't!

Anonymous
map-marker Melbourne, Florida

Bad color

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I wanted a viet nam ribbon and 82nd airborne decal on a license plate , the plate was perfect but the red color on the ribbon and decal where pink not red. I was told that could not be fixed, so much for a guarantee satisfaction. bummer

View full review

User's recommendation: BEWARE ON RED DISPLAYS

David K Zho

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Verified Reviewer
| map-marker Haskell, Texas

Lousy service after the fact

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Their non-800 number phone is disconnected. That should tell you everything you need to know.

If that doesn't stop you from using them, you need to know that any calls with post-payment problems go to some other country where their only job is to get you to hang up.

They cannot and will not help. If you ask to be connected directly to the US location in Texas, they lie to you and tell you they cannot transfer the call. If you contact them by email because your order is short, they will offer to sell you what they shorted you !!! No kidding !!!

Seems good on the surface, becomes a nightmare, after the sale. DO NOT BUY FROM THIS COMPANY !!!

Once they think they have completed your order, good luck if it isn't really complete.

Oh, I almost forgot...

On their own web site, they have lots of fake, five star reviews that they obviously wrote themselves, or perhaps cherry picked from real reviews, elsewhere. Note that you cannot put your own review, on their web site !!!STAYASTA

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: STAY AWAY !!!

Don O Veh

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Verified Reviewer

Company could not fulfil order

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I placed an order on 4/22 and got no confirmation. I emailed on 4/22 and got a reply saying that I would receive my order by 5/1.

Still nothing on 5/8. With difficulty I got in touch with someone at the company that confirmed that could not fill my order because of no product. This whole while I got ZERO communication from them. Only a refund after waiting 3 weeks for something to arrive.

What a waste of my time!

They #1 should not take an order that they cannot fill and #2 not charge customers until items ship and #3 at least let customers know of the problems/delays and offer choice to wait or get a refund. They have lost my business for good and I will let others know about their lousy service...

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Shop elsewhere!

Tammy M Eoy

Order never shipped

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Order never shipped, no phone call, was charged for the entire order.

View full review
Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Featured
Anonymous
map-marker Flagstaff, Arizona

Magnetic sign NOT removeable

BuildASign - Magnetic sign NOT removeable
BuildASign - Magnetic sign NOT removeable - Image 2

I purchased several signs for a political campaign. I gave one of the 18x24 signs to my landscaper who agreed to place them on his truck door during the campaign.

When he tried to remove the sign he found it was impossible to remove as it was "stuck" to the metal door. Any attempt to remove it cause it to break and pull the paint from the door. The company acknowledge the problem and agreed to refund $25. NOT ACCEPTABLE!

Not sure how to handle this...as Build a Sign's magnetic sign ruined my gardener's truck door.

My options are to contact an attorney and sue the company.

Any suggestions will be appreciated. Be aware of the possibility of ruining your vehicle paint when purchasing magnetic signs from Build-A-Sign

View full review
Loss:
$1000
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

jennifer k Bxf

Please just answer your phone!

My first experience with Buldasign. I have been waiting on hold to place a very large sign order, but they must not be able to handle the volume of business they currently have.

Design was ready to go.... for whatever reason I kept being placed on hold. Not sure if I will continue to wait or start all over with a company that can accommodate my order....frustrating. What must a customer do to get attention to have this company move to "production"?

I just don't understand. Nothing else to report but this site requires a 100 word minimum, so I guess I'll just fill the space as I have reported the details and don't know what else to do other tgan, just select another vendor

View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Mykale Zqx
map-marker Austin, Texas

Took my $$--no product

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Terrible..i ordered a license plate to be delivered by 12/22 using usps. They sent Shipped status on 12/19.

Tracking # given is invalid. When it wasnt delivered I called and was told by Jeneva that it should have been delivered by now and it would be redone and shipped Fedex by 12/26. No tracking info so I called 12/27 and was told they decided not to reship. No product but they took the $$$.

Apparently they dont care as not a call or an email that they werent reshipping. Terrible..i ordered a license plate to be delivered by 12/22 using usps. They sent Shipped status on 12/19. Tracking # given is invalid.

When it wasnt delivered I called and was told by Jeneva that it should have been delivered by now and it would be redone and shipped Fedex by 12/26. No tracking info so I called 12/27 and was told they decided not to reship.

No product but they took the $$$. Apparently they dont care as not a call or an email that they werent reshipping.

View full review
Loss:
$15
Cons:
  • Offer to reship then decide not to without a word
Reason of review:
Problem with delivery

Preferred solution: Full refund

Resolved
Shakara Fxi

Resolved: HORRIBLE

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Updated by user Sep 29, 2017

While I was unhappy with some issues regarding my order..I must say BUILDASIGN worked diligently to satisfy my concerns..Once the issues were addressed I receive my signs and I am very pleased with the quality and beauty of my signs..I will use BUILDASIGN in the future

Original review Sep 16, 2017

NEVER AGAIN..I ordered a sign on August 29, 2017..on 9/6/17 they notified me that the sign had shipped via FEDEX..as of today 9/15/17 STILL NO SIGN..and FEDEX states that BUILD A SIGN HAS NOT SHIPPED THE SIGN AT ALL REGARDLESS OF THE DECEITFUL INFORMATION THEY PROVIDED CONCERNING SHIPPING...NOW I HAVE LOST 2 WEEKS ON ADVERTISING A HOME I AM SELLING..I HAVE TO START ALL OVER AGAIN WITH ANOTHER SIGN COMPANY! I wish I had read the horrible reviews on BUILDASIGN

View full review
Reason of review:
Order processing issue
Anonymous

Incompetence at its finest

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My name is Cindy Kelly, I orderdere a 4x12 banner. I purchased extra Grommets and of course wind slits.

This company made me jump through hoops to prove it had come in with only two grommets per side and without wind slits. They finally sent me a replacement banner that again came with only two grommets and no wind slits. I decided to allow them to get it right a 3 rd time. It's not a charm.not only did it arrive missing the grommets And the wind slits but this last one came in with damage across the front of the banner.

I don't know how this company is staying in business. The employees on the phone are incredibly rude and dismissive.

View full review
Reason of review:
Bad quality
Anonymous
map-marker Torrance, California

Buildasign Banner Review

Recieved my banner paid 70 for it with shipping. Looked real bad pixalie wouldnt.

Use it anywhere except trash. Got onebdone at local sign shop in elsinore ca.

Turned out beauitful paid 40. Build a sign is a RIP OFF

View full review
Reason of review:
Not as described/ advertised
Flicks F
map-marker Denver, Colorado

BuildASign.com - WASTE of time!!

BuildASign - WASTE of time!! To sum it up, I ordered 50 signs online.

The art department needed better images they said. Which I emailed in right away. I than waited for a proof, and waited, and waited. I received little to No response to my requests for a proof, till 3 weeks later when I finally canceled the order.

Then you get the emails and calls from rude reps wanting to know what you wanted, you canceled your order, but we are here to help.

All I wanted was to order a few SIGNS!! Here's your sign - shop elsewhere!!

View full review
4 comments
Guest

I received someone else's flag from BuildASign.com! I left a voice mail for Nate, so I'll update on if/when I hear back. I'm sure there's two unhappy customers here, as I have already contacted the customer whose sign I received!

Guest

BUYER BEWARE of Buildasign. Google this companies name and you will find a dozen or so complaints just like this or worse about this company. Shop elsewhere!

Guest

BUYER BEWARE of Buildasign. Google this companies name and you will find a dozen or so complaints just like this or worse about this company.

Shop elsewhere!

Nates comments are bull, he'll call once only after it hits the fan and the consumer has had enough, till than you get the *** little rep's that just enjoy pushing your buttons.

Guest

Hi Brenda, this is Nate Banks, BuildASign.com's Customer Service Manager. First, please allow me to apologize as this definitely doesn't sound like the normal experience customers have when using our company!

You'll notice a few a voice mail messages from me as I would really like to discuss this further to find ways we can help you. Please feel free to contact me directly at 512-685-****, I would love the opportunity to earn your business back.

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hijackj
map-marker Reston, Virginia

Buildasign.com may be an online scam

I placed an order with buildasign.com in July and as of September, never received my sign.

Buildasign.com claims to provide signs by having you select from an online selection and customize the content of the sign if you choose. You get all excited about using this nifty service and are excited to pony up your money when you are done. I think they count on that. Don't get caught up in the cool site -- instead beware -- better yet, go elsewhere.

The website says most orders are shipped in 3 days but some may take as long as 7-10 days. Two contacts with the company resulted in promises of delivery dates that have come and gone. You'll be told of "production issues" when you call. Meanwhile, they have your money. I think this is some kind of a scam.

View full review
Loss:
$18
3 comments
Guest

I did eventually get my sign. I guess it was gross mismanagement rather than anything truly nefarious.

Guest

I want to reassure you that this is far from the norm! The vast majority of our customers are extremely pleased with the quality and speedy deliver of our signs.

Although we aren't perfect, we do strive to respond to all customer concerns and resolve them quickly.

We do appreciate your feedback and would love the opportunity to speak to you about any specific issues you might have so we can make them right! Please feel free to call me at 512-685-****, Alberto Garcia Customer Love Team Manager.

Guest

BUYER BEWARE of Buildasign. Google this companies name and you will find a dozen or so complaints just like this or worse about this company. Shop elsewhere!

View more comments (2)

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