Build On Brick Mug Reviews

My story mirrors those of previous reviewers. I purchased 3 mugs in mid-December 2016 after seeing a Facebook Ad (those things actually work) and I decided to file an official complaint to Paypal in February after 3 failed attempts to communicate between December and February, with Build-on-Brick Mug after the products didn't arrive in the time they estimated. Fortunately, Paypal ruled in my favor and advised the company to refund my money. I highly advise against purchasing from this company. In my experience, they are unprofessional, ill-prepared, and untrustworthy. The fact that they initially named their product the Lego Mug and obviously had to rebrand to Build-On-Brick Mug because they are not affiliated with Lego, proves they are amateurs in their profession. Their lack of communication towards a number of frustrated consumers for months is a reflection of their business. Since the debacle, they have deleted all traces of negative comments on their Facebook page. For new consumer's sake, I hope the company resolved whatever issues they had to make for a smoother process moving forward.

I ordered the mug off of Facebook. Money deducted from my account Dec 19th. No confirmation email or tracking info. Still NO CUP...

As others have posted, do NOT do business with this company! I ordered a mug on 12/14/16 and they took my money. I received a shipping label on 12.21/16. The product has still not shipped and they have blocked me from messaging them and posting comments on Facebook because I told people they weren't shipping the product. They first told people that the product would ship within 24 hours, then it was 5-7 business days, then it was 7-10 business days, then it was they were waiting for product from the vendor (other companies selling this same product have no issue getting it - Amazon). Now they are saying they have the product, but they don't have enough workers to package them and ship them. They also keep changing their email address and their phone number isn't working. I have filed complaints with Facebook (they don't care), PayPal, and the BBB. This company (and it's many different names) is unscrupulous!

I ordered a Build-on Brick mug from this outfit on 12/17. I received notice on 12/22 that a shipping label had been created and the USPS at Buffalo, NY was awaiting delivery. I have emailed the company twice and no response has been received to date. I have been holding a box of Christmas gifts while waiting for this item to ship. I now see that there are numerous complaints against this entity. I will institute a complaint with PayPal next but in the meantime will assume that I have been scammed. Unfortunately, the recipient of this gift will be more than disappointed that he will not receive it. I am disappointed too.