Anonymous

Disappointing

My story mirrors those of previous reviewers. I purchased 3 mugs in mid-December 2016 after seeing a Facebook Ad (those things actually work) and I decided to file an official complaint to Paypal in February after 3 failed attempts to communicate between December and February, with Build-on-Brick Mug after the products didn't arrive in the time they estimated. Fortunately, Paypal ruled in my favor and advised the company to refund my money. I highly advise against purchasing from this company. In my experience, they are unprofessional, ill-prepared, and untrustworthy. The fact that they initially named their product the Lego Mug and obviously had to rebrand to Build-On-Brick Mug because they are not affiliated with Lego, proves they are amateurs in their profession. Their lack of communication towards a number of frustrated consumers for months is a reflection of their business. Since the debacle, they have deleted all traces of negative comments on their Facebook page. For new consumer's sake, I hope the company resolved whatever issues they had to make for a smoother process moving forward.
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Reason of review:
Problem with delivery
Yohannes Vng

Scam

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As others have posted, do NOT do business with this company! I ordered a mug on 12/14/16 and they took my money. I received a shipping label on 12.21/16. The product has still not shipped and they have blocked me from messaging them and posting comments on Facebook because I told people they weren't shipping the product. They first told people that the product would ship within 24 hours, then it was 5-7 business days, then it was 7-10 business days, then it was they were waiting for product from the vendor (other companies selling this same product have no issue getting it - Amazon). Now they are saying they have the product, but they don't have enough workers to package them and ship them. They also keep changing their email address and their phone number isn't working. I have filed complaints with Facebook (they don't care), PayPal, and the BBB. This company (and it's many different names) is unscrupulous!
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Loss:
$20
Cons:
  • Being lied to and getting caught in a scam
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

They are also known as ramadeals they cannot supply tracking number nor can you contact them by phone. They are very much unfaithful to their customers.

Anonymous

Build-On Brick Mug / LEGOMUG.COM Shopify Scam

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Saw a sponsored ad on Facebook and thought it would be a fun Christmas gift for my Grandson. Said it ships in 1 day. Ordered 12/14/16 and was sent a message through facebook with my order number and was told they would send updates. On 12/21/16 they sent a tracking number (a week later) it never was accepted by USPS. On 12/29/16 they sent an updated tracking # and it was the same number with no updates still. I tried the pone # and it was disconnected. I tried fb messenger and they blocked me from sending messages. Dozens of people have posted comments about the same issue happening to them. They started deleting threads and comments. Today they posted about a delay due to them not receiving product and they will be shipped in another 1-2 weeks. They give us tracking # for items they do not have. Facebook will not shut them down and they are still posting and now have an overstock clearance sale. There are many scams under there name that was on the PayPal payments.
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Loss:
$20
Cons:
  • Being scammed and lied to
Reason of review:
Problem with delivery

Preferred solution: Full refund

2 comments
Guest

Exact same thing happened to me. Pretty bummed that I was just ROBBED of that money with no product to come. FB needs to step up and remove them.

Guest

Same happened to me, ordered 3 mugs for Christmas gifts, to date 1/06/17 never received anything. PayPal is not helpful trying to recover my funds or merchandise. The company has shut down their phones and has blocked emails

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Yohannes Vng

Scam

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This company engages in many internet scams where they advertise a product and then don't ship it. I ordered a "Build-on-brick" mug from them on December 14, 2016. They immediately took my money (through PayPal), but never shipped the product. The create shipping labels so it looks as though they are preparing to ship the product. However, the product does not ship. Look up this company (they also use the name An & Associates) and see how many of these scams they operate. They do not respond to email or telephone calls (the number listed is disconnected). There are hundreds (if not thousands) of people who have been duped by this company.
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Loss:
$20
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Waiting for 12/17 order

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I ordered a Build-on Brick mug from this outfit on 12/17. I received notice on 12/22 that a shipping label had been created and the USPS at Buffalo, NY was awaiting delivery. I have emailed the company twice and no response has been received to date. I have been holding a box of Christmas gifts while waiting for this item to ship. I now see that there are numerous complaints against this entity. I will institute a complaint with PayPal next but in the meantime will assume that I have been scammed. Unfortunately, the recipient of this gift will be more than disappointed that he will not receive it. I am disappointed too.
View full review
Loss:
$20
Cons:
  • Lack of response
Reason of review:
Problem with delivery

Preferred solution: Full refund

2 comments
Guest

Same exact scenario here. Unfortunately I didn't use pay pal.

Guest

Same issue with me. I ordered mine on 12/10.

Was notified 12/23 it was shipping. However it is 1/4 and still shows it is sitting in NY.

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Anonymous

Build On Brick Mug Shipping Service Review

I ordered the mug off of Facebook. Money deducted from my account Dec 19th. No confirmation email or tracking info. Still NO CUP...
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Reason of review:
Order processing issue
Anonymous

Florence Scovel Shipping Service Review

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I ordered a legomug...build a brick mug from. AN & Associates Florence scovel...on December15 2016. They took my money but have never received email of when to expect the mug nor will they respond to my emails.
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Reason of review:
Order processing issue

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