Rating: 3 Stars Clear all filters (25 of 222 reviews match)
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Buds Gun Shop - Military discount

It sounded like a fax machine I’m interested in the .22 nova freedom air rifle and hoped you offered veteran discounts I included my drivers license with veteran in the license and a picture of my CPL
2.6
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Website
#1552700
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I ordered a S&W M29. I chose their layaway option. My deposit was taken, and after a few days I was told to contact CS about a problem with my order. They said there was an inventory issue, and that model was not in stock. I added it to my wish list. I was notified...
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3.1
I liked
  • Discounts
I didn't like
  • Losing my pistol
  • Deceptive advertising
  • Deseptive advertising
#1483670

Buds Gun Shop - Customer service

Tried calling -after listening to lengthy recorded message i was cut off several time-just hung up on...the Live chat was the same way--nothing works---i want to place a good size order and also needed info on magazines--the website sucks hard to navigate--So maybe this is a sign i should go somewhere else-cause if it is this bad im sure i will have future problems
2.7
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Customer service
Delivery Service
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Diversity of Products or Services
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Website
I liked
  • Price
I didn't like
  • Orderingcustomer service website
#1474641
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I ordered a Ruger Redhawk .45 revolver. In the "Community" Q&A for the revolver, the BGS "approved" answer to a customer question stated that the revolver shot .45 Colt and .45 Auto, the latter with a moon clip. In fact, the revolver was a discontinued model that shot...
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2.6
#1360304
Bought a Lee 44 mag reloading kit from buds, only received a shell plate. Contacted Bud's, worthless customer service. Claimed to be an error on the website, however I know 3 other people who made the same purchase and ALL of us were screwed over by Bud's. Bud's still...
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2.8
#1350537
While filling out paper work to send revolver back to S&W for a barrel adjustment, I went to fill out the serial number, and the gun was gone. I ask where it was, and the guy behind the rental counter said that the other guy was shooting it. I ask him who gave him...
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2.8
#1304828

Buds Gun Shop - Slowww shipping

Turtle shipping, keep getting emails my firearms has processed. Deceptive sales-states shipped in 3-7 days, after ordering says leaves warehouse 3-7 days excluding weekends. Been waiting for 2 weekends now, still not shipped. Just as you hurry and take $$$ from account, hurry and ship buyers products off! That’s Ridiculous customer service
3.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
Warranty
Website
#1217837
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Buds Gun Shop - Very slow service

Very very slow service. It is day 28 and my gun still has not shipped. Literally it’s been in shipping department now for 14 days. Never again. I will warn anyone that has time to listen to me, stay away from buds guns. This was my very first order also. Nice way to reign in new customers.
2.8
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Customer service
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Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
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Website
#1211895
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Buds Gun Shop - Call Center is rude and disrespectful

Wanted to move a deposit to another firearm. I knew it was against their policy but decided to give it a shot. The call center was abrasive and rude and I gave it right back to him. Lost the deposit as expected. A few months later I made a paid in full purchase. They cancelled it and advised me that I was banned and that they wouldn't do business with me.
2.7
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Website
#1049838
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Buds Gun Shop Customer Care Review

The customer service guy by the name of Chris is a real *** head they sent me 1 magazine instead of the 2 15 rd mags that were supposed to come with the gun called them the same day they sent me another magazine the only problem is it held 18 red which in not lead in NJ call again never heard back they lost me as a customer
2.7
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Staff
Value for money
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Website
#1006993
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