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I rented a moving truck for a one way from FL to NJ and 4 hours into the drive we notice a banging sound and cold air coming into the driver cabin. We decide to pull over and call road side assistance and waited 4 hours for a mechanic to come out and inspect the truck....
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1.0
#1016867
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Rented 2 trucks for a move to Florida. Check engine lights were on when we picked them up and we were told, "Go ahead...ignore the light." One had no air conditioning but made it the 650 miles. Second broke down 5 hours into the trip and my daughter was stuck for 30...
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1.0
I didn't like
  • Unethical business practice
  • Rude supervisors
  • Entire experience
#1014766
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Ok gotta complain; Budget truck rentals is the WORST! Thought I saw the last of these people when the truck we rented BROKE DOWN 50 miles outside our destination in Boise. We waited 2 hours for a mechanic to come out and check the truck and THEN had to wait another 2...
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Budget Truck Rental Customer Care Review

#1002858
Hate the dam service I return the truck and they still keep my deposited now they close and not open on Sunday I will never do any services with budget truck rental
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Budget Truck Rental Truck Rental Review

#985486
1.6
I reserved 2 , 24' trucks, the agent booked 1, 26', called to change it, to 2,24' the agent booked 1, 16 foot, . Went to the pick up location in Fort Lee nj, was told they don't have 24' and don't do 1 way with trucks that siz. Tried hakensack nj, 4 days and no one answered the phone. This can't be a real business.
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Short Review for August 12, 2016, Pc_service

#899527
1.6
Terrible information and service. Spent two hours dealing with budget phone staff to rent a truck. Supposed to be their business and they provided me with false information. Had to call six times. Still on hold after half an hour with customer service to lodge my second complaint. Cheap, yes. But so is the service.
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Budget Truck Rental Truck Rental Review

#896630
I will never use this Company again, I reserved a 24 foot truck for over three weeks, night before my move I was informed I couldn't have one. That I could have a 16 foot, had no choice had to take it. I had to give stuff away to make it work. Then I called to complain and asked for a refund, got told only 50.00 would be given. I lost a nice table and chairs due to the dishonest of this company
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I made a reservation on Monday to rent a truck for Saturday. Saturday morning came and no truck on the lot. No one called me. The manager tried calling Budget for assistance. He kept getting put on hold and disconnected. We are moving and have people coming to help. I...
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I made an online reservation for a moving truck three weeks before the move. I got the confirmation and the reminder emails. Showed up to pick up the reserved truck and THEY HAD NO TRUCKS. They had no knowledge of the reservation and didn't seem to care that we had a...
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I rented a 16' truck and car carrier from Budget 10/7/16 to go one way from Louisiana to Colorado. I had a 20% coupon, ordered online as required, but was not able to input the coupon code in the code spot on the order form. The letters and numbers simply did not...
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1.8
I liked
  • Gill lopez went above and beyond to help
I didn't like
  • Rude customer service
  • Problem solving
  • Vehicle quality was dangerous
#950386
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I rented a 16ft truck with car trailer to go from Ocala Florida to Richmond Virginia for October 27, 2016. I arrived to pick-up the truck & trailer an the trailer was not even hooked up to the truck and I was told I would have to do it myself. I told the agent that is...
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2.8
I liked
  • Price
I didn't like
  • Service provided
  • Cleniness
#946992
Reply to reviews
I reserved a truck for Saturday October 22 in Naples Florida on Bonita Beach Road. I phoned ahead to the manager to ensure my truck would be there when I arrived. He would not confirm but would only say "it should be here" - I asked him twice more to confirm my...
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I had rented a truck and tow dolly to tow my car. I also paid for insurance to cover the truck, tow dolly and my car. During my travel a situation happened that caused damage to my car. I immediately reported it and received a claims number and was told a claim...
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Contact Budget Truck Rental

Headquarters Address:
Avis Budget Group, LLC
6 Sylvan Way
Parsipanny, NJ 07054
Phone:
(800) 462-8343
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Companies similar to Budget Truck Rental

I rented a Budget truck for a move. I had a reservation and a confirmation number. When we showed up at 8:00 a.m. to pick up the truck they said they didn't have a truck. I said, I have a reservation and confirmation." The rude clerk replied "I don't have a truck." ...
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