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Can't get over $600 back for 14 days for their system error? Sounds fishy to me. Their online system said my reservation was unable to be processed and it was cancelled yet it charged my card. Called CS rep and she rebooked the reservation and said that they were...
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I didn't like
  • Being charged 3 times for a reservation that did not exist
#1024717
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Budget advertises the Port Miami Cruiseship free Shuttle: locations.budget.com/us/fl/miami/p2f.html . Before I made my reservation I called Budget to confirm that Budget really offers a free shuttle. It was confirmed. On November 18, 2016 I made the reservation for a...
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1.0
I didn't like
  • Failed to provide a car at the time it had to be provided
  • Failed to provide the shuttle in a timely manner
#1021183
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We rented a one way car from Budget Renal Car at Nelson, New Zealand airport. They said inspect the car, any scratches under 3 inches were not a problem. We found scratches all over the car. It's not uncommon a rental car going one way is a way an agent can pass off a...
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Full Size Car With Freeupgrade Review

#1016786
3.0
No car available when we arrived. Counter service backed up not staffed with enough customer service agents.
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Short Review for February 23, 2017

#1012545
1.0
This company location is a complete scam. We rented a car in 9/2016 from the Maui airport. They are now harassing us 5 months later & have sent us to collections for damages and loss of use for something we did not do. Conveniently, they can't find the paperwork where we marked all damages and filthy condition of the car. Do not do business with this company.
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Budget Rent A Car Car Rental Booking Review

#980700
Reserved car online go pick it up and the guy told me im not allow to use coupons told him they are online for you to use......felt like i was being frauded first time ever been renting from u guys for over 3yrs.......ENTERPRISE HERE I COME! BAD SERVICE= NO CUSTOMERS!!!
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Budget Rent A Car Car Rental Review

#976382
1.5
We were offered an upgrade to all wheel vehicle because of snow storm. We were not told the price. The representative made a statement that he was going to give us a car with all wheel drive because of the storm thinking Budget was providing "good" customer service. Cost us $300 vs $88 we thought we were paying for a 2 day trip.
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CAR RENTER BEWARE: Just returned from 10 days in St. Thomas on Feb 4, 2017. Rented my car online through the Budget Airport Location prior to going. The quoted price with confirmation and taking my Visa CC was $497 without extra insurance coverage that is ONLY required...
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Anonymous

Johneli Had the exact same situation at Budget in Cabo San Lucas. Sounds like their MO is to force you to sign all the extra insurance or you do not get a car. What is the purpose of ...

1.0
I didn't like
  • Refused to release car without additional insurance coverage
#1012886
Reply to reviews
Extra unjustified charges after the cars I rented were returned. Very poor costumer service. Would not rent again from Budget –Avis in South Africa. Rented cars from Budget –Avis in Cape Town and Johannesburg, South Africa. While the cars were in good condition and...
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Absolute worst car company to rent from. They don't apply coupons properly, try not to give military discounts (even though they offer it), charged over $300 to my card, and charged me for damage I didn't do to the vehicle. Eventually after over a week I got the $300...
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Our family of 6 met in Minnesota for a family members memorial service. Some had been up since 6 am and it was now 6 pm. We rented a car that seated 7 and got half an hour down the road when tire pressure went from 44 to 21. We decided to turn around as we didn't feel...
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The Avis budget scam at Fort Myers Airport. I had a prepaid reservation for a Ford Escape when you get there they tell you they no longer have your vehicle available . The only other choice was an upgrade for $20 a day. In the parking garage I met a man who was renting...
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I hired a truck for the day and asked for full insurance. There was a ditch in the road where I went to pick up stuff, going about 10km/h the box tilted and hit another parked truck and damage was done to the roof corner. Upon returning I assumed my excess of $500...
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Contact Budget Rent A Car

Headquarters Address:
Avis Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
Phone:
(800) 214-6094
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Made inline reservation hoping to also get discount with aarp but had no where to apply information. Went to puck up car told agent about aaro said he could not apply it. Had to extend the contract and asked about aaro again daid he could not apply it. Then asked about...
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