
Budget Car Sales
Budget Car Sales Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Budget Car Sales has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Dont use them", "There are better car rental companys".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Budget Car Sales has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Dont use them", "There are better car rental companys".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews








Had a so called appointment...
Had an appointment showed up 30 min early ran everything through was told they got an approval for us then in the same breathe asked for a cosigner...we gave them that then they said it would take a few minutes 2 hours later they had still left us sitting in the parking lot.They are full of BS our salesman was Jerimiah unless he lied about that too. I wouldn't send anyone there.
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Verified ReviewerRidiculous drop off fee and Left me stranded
Worst experience ever.
I rented a car for 4 days with 1 way drop off from SFO to DC.
Before I checked out, I asked if I could drop off in Columbus OH or somewhere towards DC there instead of DC if I can't make it on time.
They said yes but maybe $50 -$100 charge to which I agreed.
I couldn't make it to DC on time and had to drop in Pennsylvania.
I called the Pennsylvania state college location a dozen time the day before I tried to drop off but the phone would ring and hang up with no response and no answering machine.
I got hold of corporate office and they said state college PA location is open and I can drop there.
They did not mention it is a licensee location and extra drop off fee.
Next day at the state college PA airport when dropping off the car I waited almost an hour to talk to a rep but no one was working at the counter. A janitor had to show me where to drop off the keys.
Without notice, I was charged $750 extra because I dropped off at that airport!
It heavily overdrafted my account on a weekend and left me stranded in the middle of the country for couple days unable to get food and gas.
Customer service said they could not help me!
They could have notified me first I would have extended the rental longer and drop it off elsewhere.
I thought I was saving money with budget but cost me 5 times more than other services and Its very upsetting how they handled this situation and could not work with me. Completely ruined my work trip and plans.
Preferred solution: Price reduction
User's recommendation: There are better car rental companys
Scammed by Budget Car Rentals,Edinburgh Airport
On holiday from Canada.Needed one -way car rental to go to London . Ordered economy car on-line.
Counter salesman suggested upgrade for better comfort. Offered me Ford Mondeo 32 pounds per day ,instead of 67.
On receiving final invoice ,found I had been charged full price.Plus had charges for theft and windshield insurance ,that did not ask for.Contacted customer support head office to investigate.Told that nothing can be done because I had signed for everything on Rental Contract. On viewing a copy of the contract ,blanket circling of charges had been added after my departure.Truly pissed
Budget Car Sales Colorado
Horrible Experience!
Bought truck from Budget Car Sales in Aurora Colorado. The test drive brought up issue of key getting stuck in ignition. Sales guy said we can get that taken care of. That night I get out and the light stays on inside and the door ajar light will not go out. I parked my truck outside and the alarm kept goin off. All hours 3AM 5AM waking me up and I am sure making some neighbors unhappy. Call in to report issues, told to bring truck in and that I would "be taken care of".
I get to shop and they are trying to force me to sign a disclaimer saying that I will pay for repair after tehy said they would fix it. I refused and then another guy comes out James, and tells me its only because they are not allowed to put they will fix it on paper, and that they will take care of the problem. The next day I call to get status. They have my truck apart and service has left for the weekend so I can't pick up my truck, they then tell me the repairs will be $1000.
I argued with the store manager about how the Sales person, Mike Mattingly, and the finance guy James, assured me that the problems would be taken care of. To which he said he can't do anything for me because I already signed off on the vehicle. I told him I only signed because they both gave me their word that they would have it repaired. The store manager, Angel Anviedo, was a complete *** and told me "it is what it is" that I should come pick up the truck unless I want to pay for service. But I couldn't even do that because the ttruck is still in pieces until Monday when service gets back to work....
Very unethical and misleading group. Shop elsewhere!!!!
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Sounds like the same Budget I know in the States. I avoid this company for many of the exact same reasons you describe.
Unfortunately, sometimes I get a car rental on "a reliable company that well tell you after you pay this excellent low price". Then I find out it is Budget and say bad things under my breath. I KNOW how bad Budget is before I even walk in the door, so I bring along my spouse and we, as a couple, raise *** VERY LOUDLY the second something goes awry. So far, I've raised *** four times in the past 18 months.
Fortunately, I'm not typically in a hurry like many airport passengers and I "stick to my guns". I've even gone so far as to get customer service (Budget) on the speaker phone turned up full blast and let them know what the counter agents are doing and that I don't like that kind of service so will they get a supervisor to help me fix it? I've also demanded the site supervisor deal with the problems. PROBLEMS: Forced upgrades (every time), wouldn't recognize my perfectly legitimate driver's license and wanted to cancel the transaction, won't recognize my ABSOLUTELY WONDERFUL insurance company with $100 deductible for damages, put an unusually high hold rate on my credit card ($250 for a $30 local rental), lost my reservations, deleted the entire transaction, lost it, and had to recreate it from scratch at STILL the wrong rate (I didn't accept the rate until it was at or below my reservation rate...
amazing how many rates they can come up with for the same transaction.) Meanwhile, my spouse is loudly restating all of our previous interactions and how it demonstrates this company is totally messed up. (Bad enough the other customers in other lines have stopped to see what's up with us.) At a certain point, you can be sure, management is really wanting to just get us out of there so it doesn't affect their other customers listening in who will shortly be getting exactly the same treatment. Now, I find it beneficial to post my experiences online, like this.
GO BUDGET! (By the way, the truck rental company by the same name has been nothing but spectacular and I've used them many times as well, I can't believe they are the same company!)