This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ridiculous drop off fee and Left me stranded

Worst experience ever. I rented a car for 4 days with 1 way drop off from SFO to DC. Before I checked out, I asked if I could drop off in Columbus OH or somewhere towards DC there instead of DC if I can't make it on time. They said yes but maybe $50 -$100 charge to which I agreed. I couldn't make it to DC on time and had to drop in Pennsylvania. I called the Pennsylvania state college location a dozen time the day before I tried to drop off but the phone would ring and hang up with no response and no answering machine. I got hold of corporate office and they said state college PA location is open and I can drop there. They did not mention it is a licensee location and extra drop off fee. Next day at the state college PA airport when dropping off the car I waited almost an hour to talk to a rep but no one was working at the counter. A janitor had to show me where to drop off the keys. Without notice, I was charged $750 extra because I dropped off at that airport! It heavily overdrafted my account on a weekend and left me stranded in the middle of the country for couple days unable to get food and gas. Customer service said they could not help me! They could have notified me first I would have extended the rental longer and drop it off elsewhere. I thought I was saving money with budget but cost me 5 times more than other services and Its very upsetting how they handled this situation and could not work with me. Completely ruined my work trip and plans.

User's recommendation: There are better car rental companys.

View full review
ID
#1907361 Review #1907361 is a subjective opinion of poster.
Loss
$750
Preferred solution
Price reduction
New Reviewer

Scammed by Budget Car Rentals,Edinburgh Airport

On holiday from Canada.Needed one -way car rental to go to London . Ordered economy car on-line. Counter salesman suggested upgrade for better comfort. Offered me Ford Mondeo 32 pounds per day ,instead of 67. On receiving final invoice ,found I had been charged full price.Plus had charges for theft and windshield insurance ,that did not ask for.Contacted customer support head office to investigate.Told that nothing can be done because I had signed for everything on Rental Contract. On viewing a copy of the contract ,blanket circling of charges had been added after my departure.Truly pissed
View full review
1 comment
#724979

Sounds like the same Budget I know in the States. I avoid this company for many of the exact same reasons you describe.

Unfortunately, sometimes I get a car rental on "a reliable company that well tell you after you pay this excellent low price". Then I find out it is Budget and say bad things under my breath. I KNOW how bad Budget is before I even walk in the door, so I bring along my spouse and we, as a couple, raise *** VERY LOUDLY the second something goes awry. So far, I've raised *** four times in the past 18 months.

Fortunately, I'm not typically in a hurry like many airport passengers and I "stick to my guns". I've even gone so far as to get customer service (Budget) on the speaker phone turned up full blast and let them know what the counter agents are doing and that I don't like that kind of service so will they get a supervisor to help me fix it? I've also demanded the site supervisor deal with the problems. PROBLEMS: Forced upgrades (every time), wouldn't recognize my perfectly legitimate driver's license and wanted to cancel the transaction, won't recognize my ABSOLUTELY WONDERFUL insurance company with $100 deductible for damages, put an unusually high hold rate on my credit card ($250 for a $30 local rental), lost my reservations, deleted the entire transaction, lost it, and had to recreate it from scratch at STILL the wrong rate (I didn't accept the rate until it was at or below my reservation rate...

amazing how many rates they can come up with for the same transaction.) Meanwhile, my spouse is loudly restating all of our previous interactions and how it demonstrates this company is totally messed up. (Bad enough the other customers in other lines have stopped to see what's up with us.) At a certain point, you can be sure, management is really wanting to just get us out of there so it doesn't affect their other customers listening in who will shortly be getting exactly the same treatment. Now, I find it beneficial to post my experiences online, like this.

GO BUDGET! (By the way, the truck rental company by the same name has been nothing but spectacular and I've used them many times as well, I can't believe they are the same company!)

ID
#450835 Review #450835 is a subjective opinion of poster.
Location
Edinburgh, Scotland
Loss
$400

Budget Car Sales Colorado

Horrible Experience! Bought truck from Budget Car Sales in Aurora Colorado. The test drive brought up issue of key getting stuck in ignition. Sales guy said we can get that taken care of. That night I get out and the light stays on inside and the door ajar light will not go out. I parked my truck outside and the alarm kept goin off. All hours 3AM 5AM waking me up and I am sure making some neighbors unhappy. Call in to report issues, told to bring truck in and that I would "be taken care of". I get to shop and they are trying to force me to sign a disclaimer saying that I will pay for repair after tehy said they would fix it. I refused and then another guy comes out James, and tells me its only because they are not allowed to put they will fix it on paper, and that they will take care of the problem. The next day I call to get status. They have my truck apart and service has left for the weekend so I can't pick up my truck, they then tell me the repairs will be $1000. I argued with the store manager about how the Sales person, Mike Mattingly, and the finance guy James, assured me that the problems would be taken care of. To which he said he can't do anything for me because I already signed off on the vehicle. I told him I only signed because they both gave me their word that they would have it repaired. The store manager, Angel Anviedo, was a complete *** and told me "it is what it is" that I should come pick up the truck unless I want to pay for service. But I couldn't even do that because the ttruck is still in pieces until Monday when service gets back to work.... Very unethical and misleading group. Shop elsewhere!!!!
View full review
2 comments
#42367

I appreciate the opportunity to respond, because Kevin has libeled our dealership on several sites.

There are a number of problems with Kevin's version of events. In the interest of time, I will address only the key misrepresentation that he makes. Kevin claims that both James and I (Mike) agreed to pay for repairs that Kevin wanted. In reality, several days after purchasing a Ford Explorer 'as is' for more than $2000 under blue book value and declining additional warranty, Kevin brought in a list of 3 items he wanted addressed. I told him we would fix a taillight, but the sticking key and the door light concerns were not safety issues and didn't affect the operation of the vehicle and would fall under the category of 'as-is'. I told Kevin that our service department would check the items of concern and would advise him as to the cost to address them, but that he would be responsible for the cost to fix them. Kevin pressed me to have the dealership pay for the additional items, so I brought James (the Finance Manager) into the conversation. James had the same conversation with Kevin, explaining to Kevin that we would fix the taillight free of charge, but the other work would be Kevin's responsibility if he chose to have it done. Both James and Kevin signed a 'We Owe' form stating specifically what was our responsibility and what was Kevin's.

When the taillight was done, and the estimate for the other work came in higher that Kevin wanted to hear, we gave him the option of having our service department do the work or taking the vehicle to a mechanic of his choosing. We even suggested that a Ford dealership might have a work-around solution for a fraction of the cost. When James spoke to him about the estimate, Kevin claimed that I had told him we would pay for the work. When I spoke to Kevin, he claimed that James had told him that we would pay.

Things got ugly when Kevin called the store manager, Angel. It is interesting that Kevin has censored his profanity in this post, because he certainly didn't hold back when speaking to Angel. Angel remained calm and professional during the conversation, but the same cannot be said for Kevin. Kevin referred to Angel's wife as a *** and made derogatory comments about Angel's Hispanic heritage. At that point, Angel decided to have no further contact with Kevin.

We strive for 100% customer satisfaction, and we really do care about our customers, but we will not allow our employees to be subjected to abuse.

#39515

I would call your local TV news station. Most of them have a fraud squad. I am sure they would like that.

View more comments (1)
ID
#137117 Review #137117 is a subjective opinion of poster.
Location
Denver, Colorado

About

Summary

Budget Car Sales is a company which has dealerships all over the United States. Budget Car Sales is considered to be the New Car Alternative where you are on the territory of the U.S. It has quality late model used cars, trucks, vans, and SUV's and are sometimes referred to as Budget Car and Trucks Sales, or Budget Rental Car Sales. Budget Car Sales mostly focuses on used car sales and it just doesn’t sell previous rental cars. Many of the vehicles of Budget Car Sales are trade-ins, lease returns, and purchase vehicles. Budget Car Sales provides export services and consultations. The company sells cars of all possible makes, and it provides car rental services.

Budget Car Sales reviews and complaints

Budget Car Sales is ranked 98 out of 466 in Auto category

Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article