Resolved
Cheryl B Igf

Resolved: No integrity in the dealership

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Updated by user Jul 16, 2018

Direct Q&A with the financial manager with pointed questions on the installment contract.

Original review Jul 14, 2018
A local dealership advertises online for pricing that they do not honor when you get to the finance end of a deal. They refuse to answer questions about this special pricing until you find you have purchased a vehicle that you were misled about the pricing. Is there a governing agency that watches these unscrupulous dealers that represent the Jeep name? This is in the State of Washington. Online photos and special pricing at the dealership is currently in place for Bud Clary Chrysler Dodge Jeep Ram Hyundai. A vehicle listed here for $28, 000 instead of the listed price of $32, 000 was located. Salesman brought the vehicle to the customer and they discussed the pricing. The customer made an assumption that the pricing would be the same as the online price. The vehicle search at this dealership had been going on for nearly 3 weeks. At the closing of the deal in the finance office the pricing was not as advertised online but the full sticker price. When the online monitor was asked how the pricing worked she refused to respond unless you left your full name, cell phone #, email and your first born child! This is deceptive trade practices I believe. Where is this governed??
View full review
Loss:
$4500
Pros:
  • Honesty of salesman
  • Quality of product
  • Showroom sales man and staff
Cons:
  • Online answers refusing to be answered
  • Change of pricing from online
  • No communication with salesman and finance
Reason of review:
Pricing issue

Preferred solution: Price reduction

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