Buckingham Luxury Vacation Rentals - Manager Review from Las Vegas, Nevada

Update, not only was there no resolution but the Better Business Bureau response was from there manager who stated that we never talked to them directly and it was the responsibility of Red Awning to disclose this fact. This is an outright lie. In today's world of technology it does not make sense to try to rip people of or lie. We have phone records which prove we talked to them multiple times. It was also good that we called from a work phone which recorded the conversations. We are proceeding with legal action. If you want an enjoyable vacation then stay as far away from this company as you can.
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ID
#908072 Review #908072 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Buckingham Luxury Vacation Rentals Manager
Reason of review
Poor customer service
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Buckingham Luxury Vacation Rentals House Rental Review from Discovery Bay, California

Fraud, fraud, fraud. We rented a house in Lake Tahoe for 6 nights for over 2k. Upon arrival the house was at 90 degrees. We called the property manager because after ten hours of driving with toddlers we had to have the air condition turned on. They then informed us there was no air conditioning. We explained we had toddlers and they could get heat stroke we were told to take the kids outside until the house cooled down or leave all the windows open, windows without screens. They told us to put bug spray on the kids. They refused to refund anything and their manager Marny was rude, and told us it was a weather condition and there was no refund. We ended up driving an additional two hours to stay at the Northstar Resort. Marny hung up on us after telling us they don’t issue refunds. Now we’ve had to hire a lawyer to sue them. If you want a vacation don’t use Buckingham unless you want no assurances of what you might end up with
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ID
#890562 Review #890562 is a subjective opinion of poster.
Location
Discovery Bay, California
Service
Buckingham Luxury Vacation Rentals House Rental
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund

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Top Buckingham Luxury Vacation Rentals Services

Manager, House Rental

Summary

Buckingham Luxury Vacation Rentals is a premium vacation rental firm offering a number of luxury properties around Tahoe lake in Sierra Nevada. Buckingham Luxury Vacation Rentals received a Flip Key award for the excellence of services from Trip Advisor. Apart from vocation homes, Buckingham Luxury Vacation Rentals offers a number of facilities for special ceremonies and occasions. Operating both in winter and summer seasons, Buckingham Luxury Vacation Rentals has plenty of housing solutions facing the lake to choose from: Morro Manor, Waterfront Chalet, The Shores, and Tahoe Meadows etc.

Buckingham Luxury Vacation Rentals reviews and complaints

Buckingham Luxury Vacation Rentals is ranked 184 out of 393 in Rentals category

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