Buckeye Health Plan
Buckeye Health Plan Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buckeye Health Plan has a 3.0 star rating from 5 reviews; consumers are mostly neutral. Rating distribution shows 60% unfavorable and 20% positive. Pros noted: customer service and great in-network doctors. Cons noted: rewards program problems, contact issues. Price level reported as medium.
Key Takeaways for Future Customers
- Read Buckeye Health Plan reviews to understand common customer complaints.
- Expect responsive customer service once you reach an agent.
- Be prepared for delays with the rewards program and to confirm insurance plan acceptance.
Negative Feedback / Risk Areas
- Frequent complaints about the rewards program not loading or delayed refunds.
- Difficulty finding the correct customer service number and contacting support.
- Coverage differences and denied services compared with prior Medicaid providers.
- Problems receiving medical supplies.
Positive Feedback
Reviewers praise helpful customer service staff and availability of good doctors in network; some recommend the plan after positive interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buckeye Health Plan has a 3.0 star rating from 5 reviews; consumers are mostly neutral. Rating distribution shows 60% unfavorable and 20% positive. Pros noted: customer service and great in-network doctors. Cons noted: rewards program problems, contact issues. Price level reported as medium.
Key Takeaways for Future Customers
- Read Buckeye Health Plan reviews to understand common customer complaints.
- Expect responsive customer service once you reach an agent.
- Be prepared for delays with the rewards program and to confirm insurance plan acceptance.
Negative Feedback / Risk Areas
- Frequent complaints about the rewards program not loading or delayed refunds.
- Difficulty finding the correct customer service number and contacting support.
- Coverage differences and denied services compared with prior Medicaid providers.
- Problems receiving medical supplies.
Positive Feedback
Reviewers praise helpful customer service staff and availability of good doctors in network; some recommend the plan after positive interactions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Pissed about rewards program
- - I fight for rewards at every doctor visit.
- - Now they won't give rewards; past pap reward was $75.
Every single time I go to any doctor, I have to fight for a reward. It's always one excuse after another.
The best one was not getting my $75 for a yearly pap. This was their excuse: 'Your doctor put the claim in incorrectly. She put in for a pap AND lab work.' I said, 'What the *** does that mean? I need a pap for a reward!
You have proof I had a pap; give me my money.' I received it the next day.
But recently, they won't give it. They don't want to give rewards, so don't claim you do.
- Great dr in network
- Dr hate buckeye and rewards program
Preferred solution: My reward
User's recommendation: Don't take them at their word
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: So frustrated at the Rewards program..every single year you have to fight to get it put onto the card. It's months and months and 1 year it took the entire year to get it loaded onto the card.
- - Rewards amounts are not loaded for months after payment.
- - A manual load is promised in two weeks, but nothing arrives.
I'm disgusted that every single reward amount does not get loaded for months and months, even though the claim is paid. They say, 'OK, we'll do a manual load.
Give it 2 weeks.' Then, 4 weeks later, nothing! It's ridiculous and frustrating!
Don't count on a timely reward; it's not going to happen. They need to revamp this reward system.
Preferred solution: The 75 dollars rewzrd put onto my daughters card immediately
They never afforded me the same level of care as the forner “Medicaid” provider.
United health care afgorded pain reduction injections ghat Bukeye would not! I was deeply hurt by tge rejections repeatedly.
User's recommendation: Do not use “Buckeye”!!!
Medical cards replaced
- - Finding the service number online was hard due to limited options.
- - After reaching a representative, service was good and quick with few questions.
I'm still waiting to get my card in the mail it's been 7 days but they said it could take up to 14 which I don't understand but okay
Looking up the customer service number online sucked and the options It gave you you I said to go to pharmacy or some other thing that didn't go to what I wanted to do it the only other option was to go to directory and to know a number so I guessed one but once I got through to a person customer service was very good efficient and done quickly without a whole lot of dumb questions or trying to push any kind of service on you
- Customer service
- Trying to figure out how to contact them
Preferred solution: A replacement card
User's recommendation: Know what number you're calling
Bellevue, Washington
To speak with a live nurse
- - The meter died, so the nurse couldn't see my results.
- - I have no test strips and my supply never arrived.
- - I currently have no meter or test strips.
I was textn because my meter died causing the nurse not being able to see my results , which would have allowed me to tell her I have no strips at all my supply never arrived do I have no meter nor test strips
User's recommendation: Highly recommend
Bellevue, Washington
To speak with a live nurse
Im out of strips and my meter kicked the bucket nothing happened havent received any suppliesthankyou
User's recommendation: Be kind and polite
Thank you for always being here for me thank you for always Helping me GOD Bless all of you
So I can get a new car cuz I did my wellness check and everything I need to talk to a customer service agent
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