Horrible service

Multiple cleaners were late or cancelled all last minute. One cleaner brought her two-year-old with her and another wanted to bring her 11-year-old with her. I am so frustrated and want to cancel but they want to charge me over $450! No phone number to discuss with someone. Beware, do not use this company!

User's recommendation: Do not use this company!

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ID
#3822336 Review #3822336 is a subjective opinion of poster.
Location
Denton, Texas
New Reviewer

No accountability taken for the cancellation

Original review updated by user Jul 29, 2022
Breanna my assigned Cleaner cancelled the appointment due to death in the family (today/the day of). I understand the misfortune. However, instead of the company sending a replacement, the Website suggested THAT I (the customer) request a substitute. I did that and no...
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ID
#3806412 Review #3806412 is a subjective opinion of poster.
Service
The Cleaning Authority Cleaning Service
Cons
  • No real person to talk too
Loss
$50
Preferred solution
Apology

Did not perform the service

They cancelled my appts. 3 times. They would reschedule, then cancel at the last moment. I needed the cleaning done before I got the carpet cleaned. I had to do it myself with an injured foot.

User's recommendation: Avoid.

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1 comment
#2222933

N/a

ID
#3578244 Review #3578244 is a subjective opinion of poster.
Location
Papillion, Nebraska

Disappointed

The website says you will hear from them in 24- 48 hr. I hear nothing. My cleaner was supposed to arrive 4/5/22 by 12 pm. I heard nothing finally texted if they were coming about 2:45. Big fat no.
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ID
#3461132 Review #3461132 is a subjective opinion of poster.
Location
Loveland, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They lied about their quote

I received a coupon for 20 dollars off my next cleaning so I booked an appointment for 3 hours. I was quoted 106 dollars. I was not home with the cleaner and she stayed almost 5 hours and I was charged for it. I agree to 3 hours not 5. I would not have paid for 5 hours. Then trying to get a hold of bubbly cleaners they have no customer number. I will never use this service again! Shame on them for their terrible customer service. AwfuL, just awful.

User's recommendation: Do not trust.

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ID
#3231730 Review #3231730 is a subjective opinion of poster.
Location
Kenosha, Wisconsin
Loss
$170
Preferred solution
Full refund
New Reviewer

Joke of an apointment

My wife scheduled the appointment young guy showed up nothing in his hands I asked" did you bring cleaning supplies ? " his response "yes but I need to see what I'll be doing" invited him in and told him the wife wanted floors, baseboards , vents and bathrooms, he said...
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ID
#3183902 Review #3183902 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Loss
$205
Preferred solution
Full refund
New Reviewer

Resolved: Poor customer service! Poor site

Update by user Oct 24, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Oct 24, 2021
Each time I got cancel on. then I choose the ones I like and then they schedule me the ones I dont like that had canceled on me.

User's recommendation: Go some where else.

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Resolved
ID
#3004696 Review #3004696 is a subjective opinion of poster.
Location
Fort Mill, South Carolina
Cons
  • No real person to talk too
Loss
$56
Preferred solution
Full refund
New Reviewer

Poor business 0 took my money and I waited twice for my cleaner to get no and cancel last minute.

Appointment scheduled no show on October 14 they found me someone to come on 15th canceled after they were due. Poor service and no customer service. Except to text

User's recommendation: Don’t use this company.

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ID
#2973805 Review #2973805 is a subjective opinion of poster.
Location
Omaha, Nebraska
New Reviewer

Karina pulled a No-Show!!!!!

Never use Bubbly Cleaning. I scheduled a Bubbly Cleaning service using Groupon. We were having a house guest and I wanted the house to be very clean for her. I have a bad back and needed the help. The job was accepted by Karina. She was scheduled to arrive at noon...
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ID
#2961231 Review #2961231 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$162
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No call, no show

Totally unprofessional! No call, no show, no explanation. Please remove them as an option. Had I read the reviews I WOULD HAVE NEVER purchased this Groupon. I am requesting a refund as soon as possible !

User's recommendation: Don’t use this company.

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ID
#2442336 Review #2442336 is a subjective opinion of poster.
Location
Cleveland, Ohio

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