Disappointed with Bubbles FM1960 & Vetrans
I want to take the opportunity to inform you of my disappointment of my service. I have 2 unlimited plans that are not satisfactory to me for the services that are provided to me. On every visit to the FM1960 location, I find myself asking for a damp towel to clean my console, dust off me radio, and wipe my leather seats of ketchup stains or makeup smears which only takes a wet towel or something damp to remove. There is one (tall, African American) gentleman that is always helpful with a smile to adhere in a professional manner which I appreciate. However, the other crew members always seem to get upset or respond as if I'm being picky or causing a problem when asking them to clean the noticed areas. They crew also never wipe or pay any attention to the inside door handles or floor mats that should be at least wiped as well. On several occasions, I have also witness other customers complain about the lack of attention to certain areas of their vehicles that are constantly missed or ignored and the crew (especially the females) responds with the same negative looks and laughs amongst each other as if the customers is unappreciative. THIS MUST STOP! I drive 13.47 miles21.68 kilometers "” Time: 22 mins from home and work to the Bubbles on FM1960 & Veterans Memorial for service at Bubbles and pass up many other vehicle detailing locations which offers a cheaper rates, better cleaning services and better customer service. Continuously, I say to myself that I will just cancel my service but always forget about it due to my busy schedule until I'm billed and/or need my vehicles detailed, which is my fault for what I consider wasted money and time. Regards, Monthrae Sampson
Bubbles Car Wash in Katy - Do not go there if you value your car
I purchased a voucher for a car wash. When I got there they asked me if I wanted to upgrade to their full hand wash and detail package. I went ahead and did it because they promised my car would be as clean as a whistle inside and out. Before I had even made it into the reception area to pay for the service, someone came out and started throwing everything I had in my car in a plastic bag, I heard CD cases break, etc. Then he turned to me and asked me if it was all trash. I told him no and he continued to throw my possessions in a plastic bag. They said it would take a few hours since it was a full service car wash. Six hours later and about twenty minutes before closing, I went ahead and called them, since I couldn't leave my car overnight and they said it had been ready for a while. When I went to pick it up I had a couple of wonderful surprises. One, the car still had pollen and dirt on it. It literally looked like they hadn't so much as run water on it. When I asked what happened they said the dirt was embedded and would not come out unless I buy their $300+ special package, that water wouldn't do anything. I walked to my car and took out a towel and ran it, dry, across the "stains" and they came right out. Then I noticed the big one, my windshield had a crack in it. Not a little crack, but a foot long crack right down the middle. When I told them, as politely as I could manage by then, that they had broken my windshield they completely denied that was them and said it was already like that. When I asked to speak with a manager, they brought out their "windshield expert" who was the same guy who had been throwing the contents in my car in a bag and he told me sometimes small cracks get bigger because of temperature changes but that it wasn't their fault. I insisted they fill out a claim and they finally did. I was supposed to hear back from them within a few days and...not a word. I called and left messages over a dozen times and never heard back from them. On top of it all, when I unsubscribed from their e-newsletter, the manager called me to ask why I had done it. As soon as I started to explain why I was never, ever going to take my car there again, he remembered who I was and hung up on me. Way to go, Bubbles.
Oklahoma City, Oklahoma
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