Bubbakoos Burritos
Bubbakoos Burritos Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 4 reviews. Consumers are mostly dissatisfied; Bubbakoos Burritos reviews show recurring service and order issues.
Key Takeaways for Future Customers
- Expect good food when service works; location and product variety are valued.
- Check orders and receipts for price discrepancies.
- Use app carefully and confirm discounts before checkout.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude staff and ignored customers.
- Refund requests common after missed pickups or closed stores.
- Website and app problems affect discounts and reward redemption.
Positive Feedback
Many reviews note good, fresh food and occasional friendly staff; some rewards issues were resolved when points were reinstated.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 4 reviews. Consumers are mostly dissatisfied; Bubbakoos Burritos reviews show recurring service and order issues.
Key Takeaways for Future Customers
- Expect good food when service works; location and product variety are valued.
- Check orders and receipts for price discrepancies.
- Use app carefully and confirm discounts before checkout.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude staff and ignored customers.
- Refund requests common after missed pickups or closed stores.
- Website and app problems affect discounts and reward redemption.
Positive Feedback
Many reviews note good, fresh food and occasional friendly staff; some rewards issues were resolved when points were reinstated.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laurelton, New Jersey
Bill and order
- - Longtime Brick, NJ customer; greeted by new staff.
- - Bill $38 for burrito bowl; $12.99 hibachi steak and extra chicken charged, not requested.
Good afternoon. I was just at the Brick, New Jersey location.
I've been a customer here for a very long time, and I know the crew very well. Upon my arrival, I see two new faces who I'm not familiar with, which is fine. I was greeted properly. All I got was a burrito bowl.
I asked for chicken and steak; normally, I'm out of there under 20 bucks, give or take. I did get a drink and a bag of chips. My bill came to $38.00. I was charged $12.99 for hibachi steak that was less than a scoop and charged for extra grilled chicken, which I did not ask for.
If this is how customers are treated over here, I will gladly post a bad review.
Until then, I will not be back at this location, nor will my family. Please make this right.
- Good food
- Price discrepancies
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Poor service
- - Visited Burrito in Jacksonville; store was empty and no phone number could be provided.
- - Staff behind counter did not acknowledge or greet us.
Like I stated previously, I have no customer experience because no one assisted my wife and I
My wife and I tried to visit your establishment here in Jacksonville, Florida, at the corner of Bay Meadows and Southside Boulevard. This was our first time visiting the location. When we walked in, there were three employees behind the counter: one young female and two middle-aged white males. The establishment was completely empty.
There was no one there but the employees. My wife and I walked to the counter, looked over the menu, held a conversation with each other, and no one acknowledged us. No one said, 'Welcome to Burrito' or anything like, 'How are you doing? How may we help you?' We finally just left, and no one still said anything to us.
I walked back into the establishment 3 to 4 minutes later and asked for the company's phone number. They were unable to give me or provide me with that information, so now I am sending this text asking for someone to give me a call back at 904-802-****. I just want you all to look over the video, mainly for training. We were there on Saturday, January 18, which was a Saturday, between 4:35 and 4:50.
If you pull the tape, you will see that the establishment is empty, and we were probably the only ones that showed up on there. You'll see a two middle-aged black couple coming into the establishment, and you'll see that no one speaks to us.
Thank you, and hopefully I hear from someone soon. Have a great day.
- Non
Preferred solution: Apology
Unsatisfied
- - I go to Bubbakoos in Fair Lawn NJ and spend a lot.
- - I ordered a bowl and a side of white rice.
- - She charged queso for the white rice and was rude.
I went to the Bubbakoos in Fair Lawn NJ we always go there. Went there this past Friday.
I ordered a bowl and a side of white rice. I always get it. She charged me queso price for the white rice. They always give it to me.
She was very rude and rolled her eyes at me. I spend a lot of money here.
I never had a problem. I am very angry.
Complaint
- - There was an issue with my order and where it was sent.
- - I was told to contact customer service, but two days pass with no progress.
I had an issue regarding my order and the location where it was sent. I was told to contact customer service yet it's my second day trying to get into contact with them and there is no progress or attempt to try to fix the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with order pickup
- - Ordered yesterday at Butler, NJ; it was closed on arrival, I couldn't pick up, and I request a refund of purchase and tip.
I placed an order last evening at your Butler, N.J. location.
When I arrived, the location was closed. I was unable to pick up my order.
I am requesting a refund, which includes a purchase and tip. No one called me or attempted to explain.
Preferred solution: Full refund
Complaint
For starters you can call back.. concerns you're always best addressed verbally please call me at 732-275-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor service
- - The store was closed when the Dasher arrived.
- - The site showed the store as open, confirmed with DoorDash.
- - The 4.50 tip did not reach the Dasher.
I ordered via DoorDash. When the Dasher arrived, the store was closed.
There was no indication on the website that the store was closed. In fact it said open I have also confirmed this with DoorDash itself.
Its very sad that the employees at the store so selfish they couldnt take two minutes to indicate that the store was closed.
I feel very sorry for the Dasher because they didnt unfortunately didnt get the tip of 4.50 that I had assigned..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery upset with food and customer service
- - On Halloween, staff said we held up the line, though we weren't.
- - First-time customer; worst experience in Hazlet, NJ with a poorly assembled order.
My husband went in on Halloween wasn't closing time he used rest room and the worker said we were holding line up..when we weren't even in line,next they threw together my order i could've made better with stuff in fridge...first time there worst experience do better hazlet nj
User's recommendation: Don't let them rush you into not getting what u want
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible food
I visit the store in Budd Lake the food had no taste. The lettuce was brown.
The rice was soggy. I will never visit any of your stores again.
Preferred solution: Full refund
User's recommendation: If you want, tasteless food go eat there
Newark, New Jersey
Horrible customer service
- - Forgot daughter's chicken; reimbursement offered.
- - Repeated issues; Carly does nothing.
- - I am a loyal Jackson, NJ customer using BubbaKoo rewards.
Hi. I am a very loyal customer .my son and I order at least 4 times a month...
I am disappointed half the time. Tonight they forgot my daughters chicken. I called the restaurant and they proceeded to tell me "yes we noticed" I said "ok that's my daughters dinner I would like it" they said "all we can do is reimburse you" this is not ok. I asked how it was forgotten and was told that " I don't know it is hectic" now I'm usually understanding but this is happening everytime I order now.
It's not ok . The manager Carly does nothing to make it better. I order through the bubbakoo app because of the rewards.. but at least if I went through doordash they would reimburse me for your employees mistakes..
the chicken I DID receive was So dry and overcooked.
I promise im not a "karen" I'm just pissed and you just lost a loyal customer
We order all the time from the Jackson nj location
Contact
Pamela bryan. 253 292 ****
Star9ite@***.com
Pequannock Township, New Jersey
Lost reward discount
- - Oakland, NJ Legend level user reports a 100-point $10 discount issue.
- - Discount code AAWHGV appeared used but was not; reinstate 100 points.
Hi. I was ordering today on the app while in the Oakland NJ location.
I'm at Legend level, and knew there were various discounts and deals available to me. After adding my food to the cart, I selected a $10 discount for 100 points.
I may have hit the wrong button to apply it, because it did not discount my purchase, and said the code (AAWHGV) was already used. It was not.
Is there a way to have my 100 points reinstated?
I was down to just 4 before purchasing my lunch.
Jeffrey J
908565****
Order # 1471****
Thank you.
P.S. I could not find help anywhere on your website.
User's recommendation: Apps can get confusing. I'm sure it was my fault. The points were reinstated. Great!
Melbourne, Florida
Love this place
I come in 1-2 times a week and the food is always fresh. Staff is friendly and curious. Healthy food and made to order with large portions -
Companies Similar to Bubbakoos Burritos
Pancheros Mexican Grill
“NO PERSON CONTACTED ME about my complaint. Someone may phone me at 319-240-**** & leave a phone number...“
El Pollo Loco
“I ordered food and they gave me the wrong order and the chicken was all burned when I opened the bag at...“
Genghis Grill
“I am just trying to see when the new Genghis Grill in Sparks Nevada is going to open. Really love this...“
Charleys Cheesesteaks
“I was assaulted by 2 staff members at your Charleys cheesesteak 5506 Cherrywood Ln, Greenbelt, MD 20770...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Unless you return the food, you are NOT entitled to a full refund. They are not mistreating you, and if you are going to keep the food and ask for a full refund, I doubt they will miss you.
This place is assembly line, like Chipotle. You make selections and watch it be prepared.
You also don’t pay until the end. OP failed twice.
What did the server or manager say when you asked after being given the bill? And it’s not a $38 loss.
Exactly. This person is trying to scam them. I doubt they want the OP as a customer Then they claim that they are mistreated because they could not get away with scamming.