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The buttons on my thermostat do not work after 5 years and the replacement is $1,000!!! Why would a piece of equipment that doesn't last more than 5 years cost that much? Oh, and Bryant is useless when you call their customer service... they simply say that you must...
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1.6
#1004697
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I had a 23 year old A/C system replaced by a Bryant Evolution system in June of 2010. In November of 2016, the thermostat is blank. Checked the packaging materials and found the registration paperwork in the box. The warranty for the device is 10 years - if you submit...
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I am so sorry I purchased the Bryant evolution system. It's been a total nightmare. Three compressors in 6 years...one unit had to be completely rebuilt this fall. Failure upon failure. Reliable air conditioning is essential for living and maintaining a home in...
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1.1
I didn't like
  • Air conditioner
  • Quality of product
  • Requesting customer to ask installer to troubleshoot problem
#970290
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Furnance Review

#1013216
Stole from my home and fired guy 2wks later. Denied incident and hung up. Jrs a piece of work and this business will crumble soon. No work in westend. Im trying to talk to every potiential customer
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Bryant Heat Pump Repair Review

#996682
My bryant heat pump was installed 18 months ago, had to have a service call today, tech been here 2.5 hours,so far, said possibke freon leak, i just paid ladt payment on this $4000 heat pump, shouldnt it perform more than 18 months before a service call, i live in va beach, va, any other reviews and feed back would be appreciated, ms sexton
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Bryant Air Conditioner Installation Review

#988862
2.2
I had a new Bryant evolution furnace and ac unit installed. It has been a nightmare. Multiple coils and control boards. Install issues as well. The kicker is the thermostat doesn't come back on automatically after you lose power. Great feature! Multiple sources said thsts how it's supposed to work. Finally swapped it out. I would never buy another Bryant...
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Short Review for October 22, 2016, Pc_service

#941572
1.0
Terrible experience! !!! High pressure sales to purchase a $9,000 unit, and they didnt perform the service I paid for! Get a second opinion before doing anything they recommend! !! We did and found out we didn't even need a repair, let alone a new unit.
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Had a new furnace installed in 2009, had to have serviceman come out in 11/2010 to get it to come on, then they were out again in 10/2012, then 11/2014 and now 9/2016, it's the control board, the installer said they had to sell Bryant for a year (not sure why), and...
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1.0
I didn't like
  • Furnace needs constant maintenance
  • Bryant does not stand behind their product
#927705
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Our 3 year old system broke last week. Repair man came out (same company who installed it when the house was built) and told us it was a coil leak. Parts are under warranty but we were quoted $1400 for just labor. Having the unit break after only 3 years of light use...
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1.8
I didn't like
  • Quality
#913174
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I purchased a Bryant air conditioner/ heat pump in May of 2011. This system cost me $9,000 (system plus installation). In June of 2016 the capacitator needed to be replaced. In August of 2016 the air conditioning shut down altogether. The N-coil had sprung a very bad...
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1.0
I didn't like
  • Air conditioner
#909382
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Bought new HVAC unit in August 2014. Have had two air handler motors fail. Now the Air handler coil is leaking refrigerant and the local dealer cannot get repair parts. Called Bryant "Consumer Relations" (1-800-227-7437). They told me it is up to me to "keep calling"...
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1.3
I didn't like
  • No service
  • Lack of care about my ongoing issues
#904345
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Stay away from Bryant. They do not stand behind their products. We have their "Flagship" Evolution system. We have had nothing but problems with it. Compressor replaced 2 times, Variable Speed Fan replaced, Circuit board in the heat pump replaced, FXV replaced, High...
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1.6
I didn't like
  • Lack of care about my ongoing issues
#896828
Reply to reviews
Had a brand new Bryant Unit installed. Worked great for about a year. Three weeks out of the one year warranty the compressor. Now I am sitting in humid 90 degree Florida heat waiting for a replacement part, and will be out a few hundred bucks. Compressors should...
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Anonymous

Anonymous Can you explain why you had only 1 year warranty on the compressor - all major manufacturers (including Bryant) offer a minimum of 10 year warranty on all parts, including com...

1.3
I liked
  • Price
I didn't like
  • Quality of product
  • Quality
#871466
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Contact Bryant

Headquarters Address:
Bryant Heating and Air Conditioning
1350 East Las Tunas Drive
San Gabriel, CA 91776
Phone:
(800) 428-4326
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Companies similar to Bryant

Had air conditioner and heater installed and within 1 year the system had two leaks, now not working. Bryant refuses to deal with the issue. Bryant refuses to take responsibility for selling defective system. In the first month, the compressor failed. A new...
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Anonymous

Anonymous Did you contact your installer? They are the ones who should take care of you, not Bryant.

1.0
I didn't like
  • Quality of product
  • Failure to uphold warranty
#868534
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