Jimmy C Umb
map-marker Dorchester, Massachusetts
#2951114 
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Would like to restore my shoes

I would first like to be contacted by phone. My shoes resoled with original sole.please contact me asap. Thank you.
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Preferred solution: Let the company propose a solution

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Helpful
Carmen C Plg
#2700172 
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RETURNED MERCHANDISE CREDIT IN LIMBO.

3.2
I bought a pair of shoes for my husband and the size did not work. There was not a bigger size available and was forced to return them. It has been over 12 days that the box was shipped and i hv not received an email and the worst thing is that you call customer service and get a recording which asks to leave a message and they r incapable to return a call. Never, never again i will buy from them online. I cannot believe in these times that a company of this price range cannot hv a customer service life line to speak to customers. When you spend $350 on a pair of sneakers you should be treated a little better and i am not underestimating a lower price range what i am saying is that ths kind of retailer should hv readily available help to its customers. Very much disappointed!!!
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Pros:
  • Great product
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Available customer service.

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1
Dameron D
#2496133 
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They suck

1.5
Original review Apr 09, 2021
bought shoes, they shipped me the wrong size. I've returned the shoes, i have not received my new shoes. it's been 2 weeks . avoid these folks THEY DO NOT ANSWER THE CUSTOMER SERVICE PHONE THEY DO NOT RESPOND TO EMAILS. I'VE BEEN RIPPED OFF BY THESE PEOPLE
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Loss:
$400

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid them

Comment
1

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