Mandy R Qbk
Mandy R Qbk

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| map-marker Toronto, Ontario

Popeyes Louisiana Kitchen Canada - Frustrating experience – wrong order, No Accountability, and No Real Support

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Popeyes Louisiana Kitchen Canada - Frustrating experience – wrong order, No...
Contains 1 confidential file for company representatives

Im a single mother, and when I say that, I truly mean itI have no help, no support. I do everything alone. The one night my son had his friends over for dinner, it was supposed to be special. His friends were turning 10 years oldtwinsand it was their birthday. He had begged for them to come over, to play Fortnite, watch YouTube, and just have fun. I had been out all day, but I made sure to get home in time to feed them because they were starving.

Then the order was completely wrong, and half the kids couldnt even eat. I specifically asked three times for no mayo on one sandwich because my son cannot eat itit makes him *** and can cause a reaction. Despite this, they still put mayo on it, and he couldnt eat at all.

I also ordered two chicken breasts, but instead, I got one breast and one thigh. One of the boys cant eat dark meat because its too greasy for him to digest, so that meal was wasted too.

By the time I got home and realized the mistake, I had no food in my fridge, and I was too exhausted to go back. I had no choice but to spend $50 on Uber Eats to replace the food, all because of mistakes that could have been avoided.

I even tried to call the store and then head office, but first of all, no one answeredsurprise, surprise. And they dont even have a voicemail set up. So there was literally no way to speak to someone about this.

I get that mistakes happen, but situations like this really affect people, especially when money is tight and kids are involved. This experience was beyond frustrating, and I just hope the restaurant takes more care in the future so that other families dont have to go through this.

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Loss:
$70
Pros:
  • Delicious food
Cons:
  • Inconsistency and hard to reach the head office and the actual

User's recommendation: If you’re ordering from this location, double-check your order before leaving or before the delivery driver takes off if using Uber Eats. Be very clear about any special requests, but don’t expect them to actually follow them—because even after repeating myself three times, they still messed up my order. Also, don’t bother calling if there’s an issue—no one answers, and they don’t even have a voicemail set up. If something goes wrong, be prepared to either deal with it yourself or spend extra money fixing their mistake. If you’re okay with taking that risk, go for it. But personally, I wouldn’t trust them with anything important.

Robert P Tsd
Robert P Tsd

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| map-marker Waukesha, Wisconsin

We purchased 2 recliners from Steinhafels after having the 2nd pair delivered we notice the 1st chair damage our floor. Even though we signed off and delivery people

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We purchased 2 recliners from Steinhafels after having the 2nd pair delivered we notice...

There was damage to our floor do the pads on chairs where ruff. We did not notice until 2nd set of replacements where delivered.

Since we are seniors and didn't lift chairs before delivery people left we where told they would fix issue. Before we put down new chairs we put pads on bottom of pads. We where told we should have done this the 1st time. If we where told about this possible issue we would put pads oh chairs.

I feel is is terrible customer service to blame Senior citizens or anyone . Great customer service would have instructed.

Us before of this issues because of the ruff pads. Thank you

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Loss:
$500
Cons:
  • Good products and delivery drivers

Preferred solution: Repair of floor

LEON H Wfj
LEON H Wfj

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Orion Stars - I had winnings stolen from me recently from one of your vendor's. Online

Orion Stars - I had winnings stolen from me recently from one of your vendor's. Online
Orion Stars - I had winnings stolen from me recently from one of your vendor's.... - Image 2
Orion Stars - I had winnings stolen from me recently from one of your vendor's.... - Image 3
Contains 1 confidential file for company representatives

The online gaming casino, as they call themselves on Facebook and Messenger, has turned out to be fraudulent. I decided to try their platform recently.

I deposited money through CHIME mobile banking, approximately $26. Luck was definitely on my side that day because I won over $400. I requested a cash-out and was told that it wouldn't be a problem, and that the cash-out was 100% guaranteed. Immediately, I was blocked from Messenger, my winnings were withdrawn from my account, and it was expected that I would just take this lying down and accept that these people stole my winnings.

Not only was that my last $26, but once I won that money, I intended to repair my car and do something productive with it.

Due to this deliberate crime, I am now in a worse situation than before. Something must be done, not only to the people doing this but also, I should be compensated for my loss.

View full review
Loss:
$476
Pros:
  • Very user friendly
  • Frequent wins
Cons:
  • No control over my own account

Preferred solution: Full refund

User's recommendation: Do not trust this vendor because they are crooks.

Debra L Qga
Debra L Qga

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Shell Oil Company - Employee overcharged and had my PIN number

Contains 1 confidential file for company representatives
Original review updated Feb 07, 2025

My husband got gas at Shell on 67th Ave and Olive in Peoria, AZ. He used his debit card to pay for the $40.00 of gas, chose NO for cash back and entered his PIN, then the employee said 'okay thank you, your all set' but, he was acting strange.

I checked my bank and there was a hold for that station but, it was for $52.27. Ironically our old PIN, (changed it immediately after this all happened), was 1227. $12.27 plus the $40.00 in gas equals the amount we were charged, $52.27.

My husband went right back to the station and at first the employee acted confused, then said he remembered him and asked him if his PIN was 1227. He should not have that information.

He told my husband that he entered it for cash back, so why didn't he receive $12.27 cash back? He then said system must have messed up and took the PIN number as a cash back amount. My husband never entered a random cash back amount of $12.27, only our PIN 1227. He gave my husband the $12.27 in cash.

I do not believe this was a glitch in the system. I tried calling many numbers to report this with no luck.

Thank you for your time,

Tal and Debra

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Preferred solution: Just to know that the situation was addressed.

Vijendra A Jzb
Vijendra A Jzb

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| map-marker Minneapolis, Minnesota

Edible Arrangements - Grossly Irresponsible, Inedible Fruits, and Dismal Customer Support

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Edible Arrangements - Grossly Irresponsible, Inedible Fruits, and Dismal Customer Support
Edible Arrangements - Grossly Irresponsible, Inedible Fruits, and Dismal... - Image 2
Contains 1 confidential file for company representatives

Recently, a friend sent us a fruit basket through a local Edible.com dealer in Woodbury, MN. Unfortunately, the fruits were spoiled and completely inedible.

We immediately contacted the store within an hour of delivery on January 14, even sharing photographs via text to the phone number listed on the delivery card.

Despite three attempts to reach the local Edible dealer, our concerns were ignored until we escalated the issue to the corporate office. Instead of taking responsibility, their response was dismissive and insulting: "By reviewing this photo, we're not seeing any rotten fruit, but two of the honeydew balls don't look fresh. We can offer a free dipped fruit cone you can pick up in-store anytime, unless you want a plain strawberry cone." To make matters worse, a subsequent communication stated, "There is a language barrier that makes it difficult to communicate with you."

This response is unacceptable on multiple levels. Even Edible.com acknowledged that the fruit was not fresh, yet they refused to offer a proper replacement.

The suggestion of a dipped fruit cone as compensation for a ruined fruit basket was both inadequate and unprofessional. The corporate office's silence after our complaint further confirms a pattern of poor service, both locally and nationally.

Adding to our concerns, the delivery card failed to specify that a full photo of the arrangement was required for complaints--an omission that conveniently allows Edible.com to evade accountability. Given that the company has a dismal 2.5-star rating on Yelp, based on 24,968 reviews from 907 locations, it is clear that our experience is not an isolated incident.

Edible.com markets itself as a provider of high-quality, fresh fruit arrangements, but our experience suggests otherwise.

If this is how they treat their customers, perhaps they should consider rebranding as "Inedible.com." At the least, the company could offer a replacement basket or a complimentary voucher for the future. They were very insulting.

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User's recommendation: Try avoiding Edible.com

Anonymous
Guest-6423109 map-marker Melbourne, Victoria

Freedom Furniture Australia - Deliberate damage to $4,000 TV unit

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I have had the worst consumer experience of my life after making an online purchase from Freedom Furniture in Preston, Victoria.

After purchasing a $4,000 TV unit online, the courier who refused to deliver the unit inside my house let the unit FREE FALL onto my front steps, damaging the unit and my property.

Apart from an automated response from Freedom, I have received no meaningful communication or resolution.

Meanwhile, I am left with not only damaged furniture inside my home, but also damaged property (front steps on my porch), which poses a serious safety risk every time I leave my front door. This is now a matter of both consumer rights and personal safety, and their continued silence is unacceptable.

Their complete and deliberate silence at every level of the company is a blatant display of the contempt they have for their customers.

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User's recommendation: DO NOT BUY ONLINE FROM FREEDOM PRESTON

Kim J Bpu
Kim J Bpu

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| map-marker Portland, Oregon

ModivCare - Not happy with service

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I had 2 bad drivers with one company and wanted another subcontracted company under motivecare to drive me. I have had to file complaints, make several calls over and over again to get the ride I wanted.

I have cancer and they drive me to a clinic once a week and I do not want to have to wonder who am I getting to drive me today ( Will they be a good driver or not)...my last ride the driver interrogated me wanting to know who the driver was I complained about, I do not need this, I am in pain and just want a SAFE ride there and back.

I did not realize how many people did not like motivecare until I checked several sites with complaints and the BBB. I am not the only one who has a problem with them.

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User's recommendation: Good luck

Amalie Blz
Amalie Blz map-marker Hillsborough Township, New Jersey

Raymour and Flanigan - Help with bed frame

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I was having an asthma attack and have been home sick all week

The customer service lady

Suggested that since I was elderly, and could not climb under the bed I should wait to have a customer service person come in two weeks I said to her what did you call me? Did you call me elderly I said how do you know how old I am.

I said I am in the middle of an asthma attack right now but needed help with my bedframe

I called back again and got the same woman and suggested that she needed lessons and how to work in customer service and then I told her I was not gonna forget this and that she should not as well.

I also asked her how would she feel in years from now if someone called her elderly? My parents both passed in their late 90s and I dont think they were ever called elderly

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User's recommendation: Make sure that when you need to call customer service that they don’t call you elderly

1 comment
Guest

I think hag is more appropriate.

Yvonne Hop
Yvonne Hop map-marker Norman, Oklahoma

Cleverbridge - Cancel CCleaner subscription

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Ccleader advertises it's own company yet it uses clever bridge a company that gives you no access to phone calls or even your purchase information once you delete that email it is gone so whatever you do if you buy see later keep that email even if it is forever take my advice they are clever they cleverly keep you from contacting them then they charge you again and again forever on the payment method you purchased it with me advised go to your purchased place forbid them from giving a payment to clever bridge if you use PayPal call them directly or whatever method you paid with be aware they are not a reputable company I recommend no one use this all their features can be found on your computer and through your other services like norton360

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User's recommendation: Beware of Clever bridge

Walfred Nsi
Walfred Nsi

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| map-marker Miami, Florida

Dr Phil Show - Help my brother Larry Morris

Hello my family really need help with my brother Larry Morris we try everything day and night way back I try to get a restraining order and the course denied me because my brother wasn't complying to stay away from me and the judge told him that he would have to get a drug and alcohol rehab he doesn't want no help but he's getting to the point where he is very dangerous the cops and Broward county are not doing nothing yesterday he already had a fight at a park and the cops really didn't do anything about it he comes to my house knocking busting up my stuff he goes to his dad's house he already broke his door he choked my daddy punched him in the face but we really really does my need help what can we do in this morning's family situation my mom got to the point where she's so scared of him it doesn't want him in her car she doesn't want to be around him at all he tried taking her out of her own car and hold a car hostage please Dr Phil if there's any help for my brother I would really really appreciate it I can't move out of Broward county to get away from him because me and my mom doesn't have credit and we're on disability and I'm trying to keep my 9-year-old daughter safe from her Uncle Larry it's been Christmas days the last time I really had a family time but since then never been around him no New Year's and my brother is mentally and physically ill we pray day and night for him to survive but he chose us to be homeless he chooses to drink he chooses to do his drugs he chooses the wrong path and my family is scared that we're going to have to bury him or watch him to go to prison for rest of his life for 25 years or being a hospital we beg and played with him to get his life straight he doesn't want it it makes it really bad he has his dog that has a chip that we're trying to get rid of the dog but he won't allow us to take her and he will be us up if anybody tries to take the dog Stella away from him he gets so violent towards the dog towards us and we don't know what to do and it's tough situation it really sad CryCryCryCryCry please call me email me to see what we have to do to get him on your show as soon as possible before we lose him

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User's recommendation: Sad

Anonymous
Guest-6422955

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| map-marker Brockton, Massachusetts

Yarnspirations - Expensive yarn, high shipping fee, customer has to pay for returns.

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Contains 1 confidential file for company representatives

No reviews at all on the Yarnspiration website should have been a warning, but I really needed the yarn. Ive made many afghans from Bernat Blanket yarn and it has always had 220 yards per skein.

I thought I was getting a bargain, but the skeins have only 108 yards! I could have spent a few dollars more per skein and gotten double the yarn at other stores. (Yarnspiration had the color I needed.) I decided to return the yarn, but I will not be refunded the $10 shipping fee AND whatever it costs to ship back. The reviews I found on this site are horrible.

Im not surprised.

Im so sad Joanns going out of business! I will never order again from Yarnspirations.

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User's recommendation: I would be very cautious buying yarn from Yarnspirations!

Nikki M Ksx
Nikki M Ksx

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Books A Million - Purchase made in November 2024

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Contains 2 confidential files for company representatives

Mary made a purchase on November 28, 2024. The purchase I made was for six books from a series, but not all the books were in store - most were out of stock. The closest store is over an hour and a half away, so I decided to make the purchase online, especially since they were having a sale in which all books would be shipped in just a couple of days. I assumed that all the books would come together since I was paying one shipping fee and they were all from the same series and warehouse.

To my surprise, they did not ship out within a week. I waited two weeks and finally received my first book, but it was just one book. Each shipment was a single book. None of these were packaged correctly. The edges of them got bent because they were just stuck in envelops - some came from USPS, some came from FedEx. None of them were shipped in the same process; only one came in a box. The rest of them had bent corners, damaged sides, and this was the case with five out of the six books.

These were intended as Christmas gifts and did not arrive as promised on the website. I messaged a week before Christmas and queried about shipping, and was told they would ship out and that I would receive them in just a few days. However, after Christmas, I was still receiving books and was missing one book. When I contacted customer service the first time, they were nice and assured me that the books would arrive by Christmas. However, when the books did not show up by Christmas and I finally received the last one, I was still waiting on the first book.

I contacted customer service again since I had not received tracking information and was greeted by a customer service person who told me that the book will ship whenever it will ship. I was frustrated as these were supposed to be Christmas gifts. Despite my frustration, I was very nice with the customer service representative.

The second and third times that I contacted customer service, I encountered rude representatives. I had even contacted corporate and encountered an even less pleasant individual. Out of five people, nobody could tell me when the book was shipped or if I was going to receive it. I was told that the book was on backorder, but it was still available for purchase online with a shipping schedule within a week of January.

I contacted them again to obtain information on my missing books. The customer service representative informed me that they had refunded the order for the missing books, but I never received a refund. Thankfully, I paid with PayPal and was able to contest part of the order since I did not receive my refund, and then I was still met with an uncooperative individual.

I made a complaint through PayPal about this business and I cannot recommend their service to anybody. I used to buy from their stores frequently, but now I will never buy from them again.

View full review
Loss:
$39
Cons:
  • Horrible customer service misleading times on book shipment horrible shipping

Preferred solution: Full refund

User's recommendation: Stay far away! Purchase elsewhere.

Chervonne V
Chervonne V

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| map-marker Johannesburg, Gauteng

Aliexpress - Don't have that much money that they want me to recharge my work account with

Okay, so I started to work at AliExpress online mall. They said I had to recharge with R100, which I did.

So, I began to sell. After I sold two products, they said I should recharge with R1,703. I didn't have it, so I borrowed it from my friend. But before I recharged, I asked my mentor if I recharge my account with the R1,703, would it be the last time I would need to recharge because I don't have any other money.

He said yes - I would be able to sell everything and withdraw my money. But just as I was at number 11 of my selling products, boom - I must recharge again, and with so much money - R8,649.72, that I don't have. So, I wanted to withdraw my money back, but they don't want to give it back. They said I should complete the tasks.

But I don't have any other money, and the people are looking for their money. So please help me to get it back.

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User's recommendation: Don't just trust people because sometimes they don't think like you so if you wanna work at online malls asked if you can get your own meteor

Anonymous
Guest-6422868 map-marker Loma Linda, California

Telecheck - Terrible experience.

I never write checks, but I needed to pay the dealership for a costly $3k car repair and didn't want to get charged a 3% credit card fee. The dealership ran the check through twice and it was denied both times.

I called into TeleCheck to find out what the problem was. They asked me a bunch of questions to verify my identity and then said pretty much, yeah, you are denied because lack of history. I was told I could wait 24 hours and try again! I'm standing at a dealership with my ride waiting outside and am leaving on vacation tomorrow.

I'm not waiting 24 hours to try again! I finally decided to use all the cash I had on hand for vacation which was about $2500 and tried to write a check for the remaining $500 and that was DENIED too! What a joke. The account had 10x that amount in it, and I've got a credit score of 828.

Maybe this is just a ploy to force people to pay the service fee to use a credit card.

Bottom line is this...The merchant/dealership doesn't care. They pay for this service to protect themselves. TeleCheck doesn't care either. They get paid by the merchant.

So, they both win while it's only the customer who loses.

And there is nothing we can do about that. Terr

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User's recommendation: Refuse to use businesses that employ this service

Nancy S Ylf
Nancy S Ylf

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| map-marker Brampton, Ontario

Modern Life Trend - Never received order, tracking number no information

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I placed an order on January 15, 2025, and was told I would receive the product in 7 to 10 business days. It is now February 7, 2025, and I have not received the order.

I have called your customer service number many times at 888-806-**** and can't get through to anyone. There is a message saying due to the holiday, you are busy, but the holidays have been over for a while.

After holding for approximately 9 minutes, the call goes to voicemail to leave my phone number and email address, which I have done 3 times now and still no one is getting back to me. Please provide further information about where my order is or provide a full refund.

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Loss:
$100
Cons:
  • Poor customer service phone or email

Preferred solution: Full refund

Fred N Dlq
Fred N Dlq

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Nissan USA - 2011 Battery pack replacement

In 2010, I put $500 down to reserve a 2011 Nissan Leaf. Now, after fourteen years, my car has less than six bars or half of its original range. Needless to say, it has become virtually useless as I live in a fairly rural area. However, it's a great car and I want to keep driving it.

After doing a lot of research, I understood that Nissan was supporting a replacement program for first-generation Leafs with a slightly updated 24 kWh pack for $5500, plus $250 for the wiring harness and installation costs. I started the replacement process with my local dealer a couple of weeks ago. Having not heard anything from them, I stopped by today to find out what was going on. He had all the information but didn't bother to contact me. Worse yet, he informed me that the replacement pack was 'half off', costing $7500 plus another $1200 for installation costs. I was very disappointed, both with his lack of communication and the additional cost he quoted.

So I got back home and called Nissan's EV customer support line. In addition to barely being able to understand her, she informed me that she had no information regarding a replacement battery pack program for 2011 Leafs.

I realize you all want customers to buy new cars. However, the problem is, the car still has a ton of useful life left. Please make this right.

Regards,

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Cons:
  • Difficult to maneuver their corporate website

Preferred solution: Price reduction

User's recommendation: Don't buy Nissan

JEFFREY B Nff
JEFFREY B Nff

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Grifols Plasma - Rude Staff

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Original review updated Feb 07, 2025

Located 300 s. 17th st.

Lincoln, Ne. The staff was very disorganized and very rude to me because of a misunderstanding about when I donated plasma to another company. They accused me of 'company hopping', even though I was already a loyal client and had left the other company well before I decided to join Grifols' 'friendly' establishment. Terrible management.

If you're going to accuse someone of anything, at least have your facts straight before you accuse them. The supervisor was very aggressive and made me feel very uneasy and very belittled.

Public humiliation at it's finest. Very unprofessional and uncalled for.

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Preferred solution: Apology

User's recommendation: Don't waste your time trust me you'll regret it.

2 comments
Guest

Get a job you B U M

Guest
reply icon Replying to comment of Guest-2651291

your mom

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Keith R Aws
Keith R Aws

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YouTube TV - YouTube keeps screwing up my location

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Contains 1 confidential file for company representatives
Original review updated Feb 07, 2025

Again, I try to log in from inside my home on my own PC and I get a message that I am outside my home area. I just spent 15 minutes and finally figured out how to 'reset my location' using my cell phone and the YouTube app.

Can you tell me why this keeps happening? YouTube keeps changing my PBS station and blocking me out until I go through the exercise again. And, of course, Google is one of those 'Customer No Service' companies, so I can't talk to someone and try to get this fixed permanently.

Jesus, I hope the new AI systems kill off Google's search business and cripples the company, so maybe I can later substitute a company that doesn't have these problems and actually cares about helping me. Have a nice day.

View full review
Pros:
  • Very good dvr and other features
Cons:
  • But pay for 100
  • Only watch 5 channels

Preferred solution: Fix their problem that mis-identifies my location. It blocks me and says I am not at my home, even though my dog is here, my wife is here, my couch is here, my walls and roof are here, my four cars are visible in what seems to be my own driveway ...

User's recommendation: An expensive (but generally good) streamer that has underlying technical issues- it changes your location even if you sit still in your chair, cutting off your access.

LUCIO L Gow
LUCIO L Gow

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Jersey Usa Br - THEY DIDN'T DELIVER MY PURCHASES SCAM SCAM

On 09/05/24, I made a purchase from Jersey USA BR while residing in Florida, by phone at 561286****, for the amount of 586.83, referring to soccer team jerseys from Brazil and Europe. On 09/19/24, I bought some more jerseys, also from teams from Brazil and Europe.

Both purchases were expected to arrive within 25 business days, but during that time, there was a hurricane in Florida and they informed me that my purchases were lost on their way from the supplier/store. We are already 150 days late and they do not provide me with a guaranteed delivery date. They take a long time to respond to messages and do not answer calls. I have made other purchases with them and everything has always gone well, but I have lost hope in this instance.

This store caters primarily to Brazilians and I have the entire history of the conversation in Portuguese on WhatsApp. I took a video screenshot from my phone showing the entire conversation history.

Now, they have blocked me from all possible means of communication with them. So, I want to resolve this issue either by having my jerseys sent to me or by receiving a refund.

View full review
Loss:
$1080
Pros:
  • Just a headache with this purchase
  • There is no pro
Cons:
  • If you dont want to have problems
  • Look for another company

Preferred solution: Full refund

User's recommendation: DON'T BUY ANYTHING, OR YOU WILL LOSE MONEY LIKE I DID.

Maritza C Gve
Maritza C Gve

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Trexis Insurance - They are not helpful

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Original review updated Feb 07, 2025

My daughter's car was hit by a tree branch. No one asked for pictures; they had her remove the branch/tree on her own.

They said she has to wait until next week for an appraiser to come out and inspect the vehicle. Nick Seawright showed no empathy towards the situation and simply stated that since only 24 hours had passed, they could not say or offer anything to help us out. Her rear windshield is shattered, and it's expected to snow 3-5 inches next week.

I asked to speak to a manager he said I would not be able to, i said yes I should be able to speak to a manager, he said not right now but they can call you back. I am expecting a call back but highly doubt it will happen.

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Preferred solution: Apology

User's recommendation: anything but TREXIS