Richard B Cpi
Richard B Cpi

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Verified Reviewer
| map-marker Miamisburg, Ohio

ServicePlus Home Warranty - You asked for it

I ended up calling three times to get a response from Total Home. I explained to them that the backup of sewage in the bathtub was unsanitary and making my house inhabitable. The person I talked to said it might take three days to get someone out to fix the problem as the nearest plumber they have was 60 miles away. This was an unacceptable response and I let her know this. She told me I could I could get a plumber and as long as it was under $200.00, I would pay up front and send the bill to them to get reimbursed. I ended up paying over $900.00 for the repair. Since I joined Total Home Protection, I have paid out over $1200.00 in repairs since April 2021. I would like to have my unused portion of the monies on my contract reimbursed. Totally a dissatisfied customer.
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User's recommendation: Don't use Total Home Protection

1 comment
Richard B Cpi

!!!

Shane m Tnt
Shane m Tnt map-marker Greenville, Texas

Jack in the Box - Complaint about service

Using the drive thru got dirty looks from personal and was greeted with my total, not a greeting. Then I was expected to pull forward to stop the drive thru timer. When I complained the dirty looks continued. When I went inside and asked to speak to the manager she came out and had to have amother employee translate because I talked too fast. She then told me in broken English if I don't like the service go to another location. This was at 6403 hwy 34 in greenvile tx. At 1030 am. I was in customer service General management for over 10 years and would not have allowed my employees to act this way.
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Preferred solution: Proper training and accountability

User's recommendation: complain when you get bad service so it will stop!

Sara S Jzt
Sara S Jzt

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Verified Reviewer

Instagram - Appealing

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Hello Instagram I would like to appeal for the suspentian of my account (calliope_111).I am a customer of Instagram i have been for 8 years my account,to my surprise i just found out that my account had been suspended i have only used the account for saving ideas for years.but recently i have been active in a humanitarian activity wich is demanding the right to work for freshly graduates in the country of iraq ,a right will breserved by iraqi constitution.wich to my surprise had been upseting folks around though freedom of speach should always be a human right ,the account has been suspended for sharing sensetive content though my account does not have any minors following, and every picture or vedio have been shared to showcase our side of the story, and is very crustal. I would like my right to freedom of speach to be preserved by Instagram.
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Pros:
  • I lve the fresh ideas it gives
Cons:
  • No freedom of speach

Preferred solution: Apology

User's recommendation: Please contact customer service for better usage of this platform

Renata R Fkk

Guest Reservations - Deceptive fee

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Guest Reservations - Deceptive fee
I was in the process of booking a hotel for a rate of $109, but the total amount came up to be $223. While I was looking at the fees added to the total amount, the page closed by itself confirming the reservation. I immediately called Guest Reservations to cancel my reservation as I did not confirm it. Unfortunately I was told there was nothing that could be done as it was not refundable. On the top of the $109 price advertised by Guest Reservations, they added a $23 resort fee (the hotel does not have a resort fee) and a $91 tax recovery charges and service fees. The total amount of $223 was $80 above the hotel rate for that night!
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Loss:
$80
Cons:
  • Deceptive practices

Preferred solution: Apology

User's recommendation: DO NOT EVER USE GUEST RESERVATIONS!!! BOOK DIRECTLY WITH THE HOTEL INSTEAD.

Kyle G Flg
Kyle G Flg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Shein UK - Items says delivered on here and Royal Mail but I haven’t received!

Shein UK - Items says delivered on here and Royal Mail but I haven’t received!
Shein UK - Items says delivered on here and Royal Mail but I haven’t received! - Image 2
Ive been sent an email with a picture of a parcel from Royal Mail but have not received it and you have also confirmed that the items have been delivered but I can assure you me or my neighbours havent got any parcels Ive asked them all.. Id like a full refund because Ive waited long enough and now I wont have time to re-order them to get here in time for my partners birthday next Tuesday. Im unhappy with the service my partner orders things to our adress and has no problem from SHEIN so I tried to make my own account so I could keep what I was buying a secret and its not turned up Im less than satisfied and would like a refund asap!
View full review
Loss:
$68
Pros:
  • Affordable
Cons:
  • Order not deliverd

Preferred solution: Full refund

User's recommendation: If they refund me then it’s no big issue I haven’t lost anything and would take the chance again with them in the future but I now currently don’t have time before my partners birthday so will need to go but it from somewhere more local.

Anonymous
Guest-5644276 map-marker Mumbai, Maharashtra

Garena Free Fire - PKEASE UNBAN MY ID

Garena Free Fire - PKEASE UNBAN MY ID
Dear Free Fire Support Team, I hope this email finds you well. My name is Sarthak , and I am reaching out to you with a humble request regarding the status of my Free Fire account. I acknowledge that I made a mistake approximately two years ago, for which my account was rightfully banned. I want to express my sincere regret and assure you that I have learned from this experience. I understand the importance of fair play and the impact of my actions on the gaming community. I am writing to request just one chance to redeem myself. I want to emphasize that I have genuinely reformed, and I commit to never using third-party applications that violate the game's terms of service. I am deeply passionate about Free Fire, and the time away has given me the opportunity to reflect on my actions. During my time playing Free Fire, I have invested a significant amount through in-game top-ups. I value the time and effort I have put into building my account, and I am committed to being a responsible and fair player going forward. I kindly ask for your understanding and consideration in reviewing my case for account unbanning. I am more than willing to comply with any necessary conditions to ensure fair gameplay and contribute positively to the Free Fire community. Thank you for your time and consideration. I genuinely appreciate the opportunity to appeal for the reinstatement of my account. Sincerely, [Sarthak] [sarthak5810W] [mrunalidhuri21@***.com]
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User's recommendation: PLEASE GIVE ONE CHANCE FOR PLAYERS

Burhanuddin Qir

Getaroom - Horrible Experience

I have never felt so scammed in my life. I made a reservation through what was advertised at one rate and when i went to confirm the payment, it thanked me for paying a doubled amount. I immediately called them and they said there was nothing they could do. After over an hour of not accepting this, they finally said "well if the hotel says you can cancel, we will give your refund" I called the hotel explaining I want to cancel the room and get my refund with getaroom to then book through the hotel directly, and the hotel said of course you can. I went ahead and booked with the hotel right then and decided I would cancel if they didnt confirm my refund. When I called getaroom back she said we need to speak to the hotel and then we will call you back. She calls back and says okay we will give you a refund within 24 hours, we will send you a confirmation email. Where I made the mistake is not waiting on that email, however I had already been on the phone for over 2 hours trying to deal with this on my last day of vacation. I never got an email. When checking out of the hotel, they said I did not book through them that I had booked through the 3rd party. So what clearly happened is when they called the hotel directly, they somehow communicated that I was going to book with them. Which was NOT TRUE. I have had a headache with my bank ever since, since they technically have documents that I paid and got a room there. Do yourself a favor, stay away
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Loss:
$350
Pros:
  • At least get on the phone but they are no help
Cons:
  • Horrible customer relations

Preferred solution: Full refund

User's recommendation: Do NOT book through this site.

Nita W Ufm
Nita W Ufm

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Verified Reviewer

Country Inn And Suites by Radisson - Dispute

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I booked a room and my credit card was denied the next morning. So we came home next morning to Indiana . W.we did not stay there and now I am being billed for it now that I paid my credit card. I am older and this is a struggle for me to do things on line. I was in nowhere land without knowing anyone except the nephew graduating from boot camp in San Antonio. My card said declined and I saw that the next morning when I woke up. I called my credit card company and they assured me it would not come off my card when my payment went thru. I have several emails from CS stating I did not show. I call or emailed to say it was because my card was declined. What was I supposed to do??I am disappointed in country suites to say the least. I picked them over all the others and this is what happens. I will spread the word
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Loss:
$125

Preferred solution: Full refund

User's recommendation: Don't reserve a room there

Callyn Eop
Callyn Eop

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Verified Reviewer
| map-marker Atlanta, Georgia

RimTyme - The district manager was very disrespectful

I visit the rim tyme in Hampton Va and the employees was respectful but the issue come with the district general manager. I took my car up there Monday to get my tires rotated and the mechanic found 3 broken stud, so they call the district manager and they decided to fix my studs for free, I get here this morning and she decided to tell me that I would have to pay half for the studs that the mechanic had broken. I never take my tires or rims anywhere but rim tyme to get it done. She was very disrespectful and going back and forth with me and getting loud with me. I have never experienced a district manager being that rude to a customer. I told her I was gonna call the cooperate office and she knew that they didnt have a cooperate office because she told me to go ahead and call . She needs to be replace or fire because no one in charge should ever disrespect their customers. She makes the company look bad. She made a promise that she couldnt keep and I had to come out of pocket for something that wasnt my fault.
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User's recommendation: Make sure that you have everything documented and record everything because speaking to the district manager she will switch up and that’s not right.

Sean K Qbw
Sean K Qbw

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Verified Reviewer
| map-marker Warwick, Rhode Island

Breeze Airways - Flight Delay can not talk with a live person

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My mother is disabled and she had a flight today that was supposed to depart at 3.04pm and now is Delayed until 6:34 or who even knows if it will actually fly out today. This is to long for her to be sitting there when she is Legally bling and have mobility issues so we are going to pick her up and change her flight for another time. I need to pick up her checked bag as well because her medication is in it and I had some questions. It is Totally ridiculous that you can not talk to a live person when you call, This is the first Airline that it is impossible to speak with a live representative and have to pay $1 to chat with someone online!!!
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Loss:
$103

Preferred solution: Full refund

1 comment
Guest

They are a low-cost airline with only 37 planes and 581 total employees. They aren’t going to pay people to answer phones.

Pauline M Trt
Pauline M Trt

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Verified Reviewer
| map-marker Roodepoort, Gauteng

Pluto TV keeps going out

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My problem was never resolved. I told them that the TV kept going out. It would freeze and then go back to the original screen. It's still happening, n is very annoying. They said they didn't understand what I was saying in the chat room, and I couldn't get through on the main number. This is very frustrating. So I would really appreciate it if someone would call me to tell me what I can do. Also, I am not paying money to you to get this resolved. When I have a problem with Spectrum, they just help me resolve it by phone. Again, I am expecting to hear from u. My phone number is (516)978-****. And, my email is: paiello5717@***l.
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Cons:
  • Do not want to keep filling out paperwork
  • Picture keeps going out goes back to original screen
  • Just want to fix

Preferred solution: My Pluto TV problem fixed!

User's recommendation: Don't have any right now.

Kenneth B Ctx
Kenneth B Ctx

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Verified Reviewer
| map-marker Barberton, Ohio

Kia Motors - Kia engine failure 2nd time

Hello, My name is Kenneth Barr. In 2019 my daughter bought a 2016 Kia forte at Kia montrose sheffield, OH preferred used with 10 year 100,000 power train warranty with around 40,000 miles. In 2021 at about 55,000 miles a piston shot through the engine. They denied her the warranty because there was no oil. When I explained that's because it was all over the road they wanted proof of her last 5 oil changes. 2 were done there and the others were done at random places and since she didn't save the receipts they wouldn't cover it. So we took it to A and M auto, my mechanic, because they were able to replace it for 1000 dollars less than the dealership. Last week, only 2 years later at 84,000 miles all the lights came on and that engine started knocking loudly even though there is oil in it, she just got it changed on the 6th. Again a piston problem and again I am being denied the powertrain warranty because the work wasn't done at the dealership. This will be the 3rd engine going into the car and its isn't even at 85,000 miles. Is there anything that can be done? I feel like we shouldn't have had to pay for the first engine, now it has to be done again. We are replacing engines more often than tires at this point. Thank you for any help.
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Glorimar Syl
Glorimar Syl

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Verified Reviewer
| map-marker Pasadena, California

Sit N Sleep - Complaint

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Today at Pasadena store I requested to exchange my two mattress bases. The Assistant Manager said he cannot help me at the store level and told me to call the customer service, or come again several days later when the manager is here. I stayed at the store and called the customer service number that he gave me. Customer services representative asked me which store I purchased it and I told him it was Pasadena. He then put my call on hold and called Pasadena store. The Pasadena store manager heard the phone rang, picked it up and IMMEDIATELY hanged up. I continued staying in the store and called the customer service number again. In the middle of my conversation with the customer services, the Assistant Manager without my consensus hijacked my call by grabbing my phone, talked to the customer rep. and told him to dismiss my request. I was totally SHOCKED! I don't deserve to be mistreated. It was not about whether the request was approved or not, but the way they were treating and handling customers. I requested to exchange the bases but not the mattresses and ended up the customer service INFORMED me they were cancelling my whole order (2 mattresses and 2 bases which have been delivered and worth $8000+) and scheduling a pickup. Ridiculous!
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Loss:
$1000

Preferred solution: Apology

User's recommendation: Avoid or Regret

Anonymous
Guest-5644200 map-marker Tampa, Florida

McDonalds - Overcharged

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I was charged for the customer behind me meal. My order was 96 cents, a senior coffee. The other customer meal was $13.03. Imagine the difference and I still don't have my money. This means the customer ate good 96cents and all I got today was a cold cup of coffee. I am very disappointed because I have to wait days for my money because I don't get paid until tomorrow and I need gas with the money that was paid for the customer order. I should have been given my money in cash since I didn't leave the restaurant and it was not my fault. I was treated as if this was my fault. The customer got her meal for only 96cents.
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User's recommendation: Ask for your receipt

Mackinzie Gvt
Mackinzie Gvt map-marker Bedford, New Hampshire

Quest Diagnostics - Terrible Contact Center Service and unclear policies

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All I wanted to do was to get bloodwork done for my 16 year-old, who is struggling significantly, but the PCP was unwilling to order, so when I stumbled across Quest, it was a dream come true. I set up my profile, added her as my child and purchased $300 of bloodwork tests that would give us a clear indication of any issues. On the day of her appointment, we were told we set up the profiles incorrectly and to call one phone number to get her setup and the tests moved under her name. After being bounced to the 12th human on that phone number, someone finally told me I needed to call another number, then another, and then another. Lastly, I was told, "Oh no, you can't do bloodwork for minors and then had to beg to have my $ back." What a horrible way to treat your customers and set some clear policies Quest, that both your people and your customers can see. I know I will not recommend Quest to anyone in the future.
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Cons:
  • Terrible service
  • Waist of time
  • Unclear policies

User's recommendation: Don't bother using Quest.

Christopher B Eaa
Christopher B Eaa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

YouTube TV - Unauthorized charges requesting a refund

YouTube TV - Unauthorized charges requesting a refund
YouTube TV - Unauthorized charges requesting a refund - Image 2
Not happy. Extremely difficult to get a human at You Tube TV. I'm requesting a refund for two charges of $77.30 on 11/29 and 12/29. The request is because due to 300k of identity theft (cars, attendance to 2 universities, doctors visits, etc. you name it) I was charged those 2 months when I was out of the country to an address I never lived at. I finally, after seemingly months of searching got a phone number at You Tube TV to talk with a human. However, I was intercepted by a recording saying that the number I was calling was only for ADs and for anything else to email Google. WOW! The calls to make them money are sent on through but the ones requiring refunds / them gaining money up are led down a laborious and impersonal road of writing an email that one hopes is self-explanatory ( but many times gets misconstrued in my experience). Thank you! CJ
View full review
Loss:
$155
Pros:
  • Lot of channels
Cons:
  • Getting a refund
  • Talking to a human

Preferred solution: Full refund

User's recommendation: Pray you don't have to get a refund

Bader D Cki
Bader D Cki

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Verified Reviewer

Apple Developer - Payment Issue

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Dear Apple Developer Support Team, I hope this message finds you well. I am writing to seek immediate assistance regarding an issue with the payment for my Apple Developer Program membership. I have recently been informed that my program application has been approved, and the final step required is the payment for the membership fee. To expedite my membership activation, I made the initial payment this past Wednesday using my debit card. However, when the purchase did not appear to complete successfully, I proceeded to make a second payment using my Mastercard. Despite these attempts and the payments being processed, I have yet to receive any confirmation of membership approval or activation. I am concerned about the lack of confirmation and the possibility of being charged twice without the activation of my Apple Developer Program membership. Here are the details for your reference: First payment method: Debit Card Second payment method: Mastercard Payment date:20 Feb 2024, 18:59 I kindly request your assistance in verifying the status of my payments and membership activation. If both payments have been processed, I would appreciate a refund for the duplicate transaction. My priority is to ensure that my membership is activated as soon as possible so I can begin utilizing the program's resources. Thank you for your prompt attention to this matter. I am looking forward to a swift resolution and the successful activation of my Apple Developer Program membership. Best regards, Bader Daka RabbitsIT LTD +972505****21 Enrollment ID: V2WR2255ZF
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Preferred solution: to complete my payment

Heather L Htd
Heather L Htd

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Verified Reviewer
| map-marker Los Angeles, California

Safeway - My Son was Falsly Accused of Stealing

I live across the street from your store #2944. Myself or my son have shopped in that store close to daily for the last 2.5 years. On 02/19/24 my 28 year old Schizophrenic son and I were in the self check out line. I noticed an employee walking really fast approaching my son, almost running. She gets within 3 ft of us and blurts out (with almost all self check out kiosks full): you stole a case of water from here last week! Both my son and I were completely taken aback. He looks at her and at me and says no I didnt, I paid for it. She says no you didnt. .. Needless to say I need a call arrive at a resolution #2. My son used my card to pay for the water - #2. My son may have mental illness but he does not steal. He NEVER has. #3. Of all the things why would he steal a CASE OF WATER??? #4. She embarrassed my son, myself and she was out of line. The whole area stopped and looked at us. #5. If what she says is true why didnt she stop him before he left? It isnt like you can move too swiftly with a case of water in your hands! Why didnt she stop him AT THE TIME of supposed theft of water? #6. Show me the bloody video. Now when I go into the store she gives me attitude. If she gives anything it better be an apology to both my son and me. That was a load of crap and handled about as unprofessionally as is possible. The event screams of discrimination, profiling, and assumptions. It was hurtful, inappropriate and hugely damaging to a young man who has enough *** going on but to be falsely accused of a crime that he didnt nor has ever committed is ludicrous. Here is the irony: I actually liked this employee prior to this. I would LOOK for her and check-out with her. Now? I find her to be someone who is discriminatory, uneducated, and in need of training. Training on how to deal with people who suffer handicaps and she can kiss my ***
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1 comment
Guest

So what did your purchase history show on your computer for day in question? What did the manager say when you immediately asked THEM to check your purchase history?

stella S Phd
stella S Phd

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Verified Reviewer
| map-marker Framingham, Massachusetts

The TJX Companies - On line customer service useless

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I have an account with TJMaxx on line. Someone from my household used their credit card in my account and purchased some stuff for $92.00. When they receive the bill, they did not realize that they used my account and disputed the charges. When I tried to make an on line purchased I could not, so I called customer service and they told me that my account was blocked because someone disputed the charges. When I realized what happened, the dispute was closed and I sent the email to TJMAXX customer service with all explanations, they accepted the explanation and told me that accounting department will resolve the issue soon. Every time I speak with customer service, they are telling me that the account is still being investigated by accounting department and the customer service cannot do anything only manager can explain the issue. Every time I called customer service, they open the case for manager to call back, then nobody calls and then when I called to find out the status, I was being told that the case is closed and they can open a new case and this is going on since August 2023. When I tried to call corporate or accounting departments to find out what is going on with my account, the only option is given to call the same number for customer service I been calling since August, so it is a loop.
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Cons:
  • Bad customer service cannot solve any problem without a manager

Preferred solution: Apology

2 comments
Guest

Hello, just as I explained before, he placed the order from NY and even returned some things, as you can see, but when he received the statement, the statement said CA, so he did not realize it was his charges and disputed it. When we realized what happened, he closed the dispute and I did send the letter from the credit card to your customer service explaining that the dispute is closed with proof and all explanations and your customer service reviewed everything and I was told that the account will be opened, but unfortunately it is still a problem.

Every time I call customer service, since August, I am told that they cannot provide the status, it is not visible to them. When I request someone who can explain what is going on, they open a case for the manager to call me and again nobody calls and the cases have been closed without results, that is why I am confirming that customer service is not capable of solving any issues. your household member is being dishonest. BTW, it was just an honest mistake, It is not about the money, it was $92.00 and the return was for $66.00, so if as you said we are not honest people, then why would he return things that did not fit, if he wanted to keep 92.00?

As I explained before, it was a mistake from both customer service and my brother, you did accept his card under my account, not sure why, but if you did not then I would not have an issue. Stella

Guest

Why would this other person dispute the charges because it was under your profile? Neither one of you are out any money and for that matter their bill doesn’t indicate whose profile their purchase was made under. It sounds like your household member is being dishonest.

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Hala B Uvz
Hala B Uvz

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Verified Reviewer

BuyGoods - Charges on credit card I don't recognize

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BuyGoods - Charges on credit card I don't recognize
No answer on my withdrawal from credit card with purchasing. I want an explanation and refund to my credit card for two transactions.
View full review
Loss:
$354

Preferred solution: Full refund

User's recommendation: Please reply on my issue

1 comment
Girlie D Tsc
BuyGoods Response

Thank you for your feedback. We are truly sorry to learn that your experience with us did not meet your expectations.

It is our priority to address any issues you may have faced and work towards a resolution that leaves you satisfied. To understand and solve the problem effectively, could you please provide us with a convenient time for you, along with your name and contact number? We are committed to investigating this matter thoroughly and would like to discuss it with you at the earliest convenience. Your feedback is invaluable in helping us improve our services.

We take customer satisfaction very seriously and are eager to make things right. If there is anything else we can assist you with, please do not hesitate to reach out to us at support@buygoods.com or give us a call at 302-200-3480.

Our team is always here to support you. Team BuyGoods