Anonymous
Guest-5744625 map-marker Washington, District Of Columbia

Five Star Senior Living - To speak with Rick about the director of Heartlands community

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The director Katie Morrise has lied to me several times about things like policy, people from staff being in my cottage and other things. I didnt give her name or what community I live in, because I was hoping for some guidance from you. But without any Id of who and where I was calling from, trying to protect her from things not proven, and always insisting the person is included in discussions for fairness sake, Rick couldnt help. Finally Ms Morrise went to far, and doesnt deserve protection. I I had 2 childlike swastickas painted on both my front and back doors. She came on the premise of seeing if I was ok. But in a condescending voice asked me, a Jewish woman here, if I had painted these despicable symbols myself. When in shock I asked her why she would ask me such a horrible thing, she said it was something she had to ask. As though it was required. I was, and am so horrified by this, it has severely affected my health. I dont join the community anymore, I isolate myself in my cottage. She knows my family ,who could escaped Hitlers Germany. That a resident flashed a swasticka tattoo on his arm at me knowing my heritage. I and my family are beyond angry and even contemplate hiring a lawyer because of the profound affect on my physical and emotional state caused by all of her terrible lies that I will now by glad to tell you about Thank you. CJ Golden. C602 Heartlands. Ellicott city
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User's recommendation: For many reasons I emphatically do not recommend Heartlands in Ellicot city

Anonymous
Guest-5744613 map-marker Clifton, New Jersey

Pizza Hut - Disappointed

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This is regarding the Pizza Hut on Rt46, Woodland Park, NJ. We have been going there since I was a little kid. It is the worst place now in every way. I keep giving them a 2nd chance because I am hoping they will get new management and improve. Never happens. I called and spoke to the manager today and I understand why the place is failing. She refused to give me her name and hung up on me. I give up on this place, and I am only writing this to protect other people from going there. Dirty place, horrible service, unprofessional management, unprofessional staff, will get order wrong every time, will forget the DRINK every time. The whole staff looks like a bunch of hoodlums hanging out on a street corner smelling like pure Marijuana.
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User's recommendation: Stay very far away

Debbie A Naw
Debbie A Naw

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The Bradford Exchange - After completing survey response was to asked to reach out to customer-inquiry@***.com

I will recap what has happened so far. I received checks that were ordered and they had information on them I did not request. Before I confirmed the check order I made sure it was correct. I did not request my telephone number to be included on the checks - but the number appeared on the checks. Immediately after receiving checks I contacted customer service twice but was told nothing could be done to correct the problem. I have been purchasing Bradford exchange checks for some time because I like the quality and design. I have never had my telephone number printed on my checks. You can check past orders if you keep those records. If I am not getting what I ordered I will have to purchase checks elsewhere. The order number was 992013****05 - Giraffe design.
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Pros:
  • Good quality products
Cons:
  • Terrible customer service

Preferred solution: Checks replaced with no telephone number on them.

User's recommendation: This is the first time I ordered on-line. Never had problem mail order.

Cheryl A Cfs
Cheryl A Cfs

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People Magazine - Weekly magazine but they do not always print weekly issues

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People is a weekly magazine. However, they can decide not to print a magazine issue if they choose. For instance, because I am expecting my next People issue to be the April 1st, 2024 issue I called their customer service number to find out why I haven't received it. There is a recording stating that they did not publish an April 1st issue. No explanation as to why not. This is perplexing because I like other customers have agreed to and have paid for a weekly subscription. But it is not being fulfilled as agreed to in my opinion. And People has not even bothered to mention if my subscription will be extended for an additional week or if I will be receiving a credit for not receiving a magazine on April 1st.
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Preferred solution: Price reduction

Madeline E Brv
Madeline E Brv

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| map-marker Houston, Texas

Roblox - โ€œFalse report abuseโ€

I am contacting you guys to complain about your moderators. My friends and I have had horrible experiences with Robloxs moderators. Every time I have used robloxs platform chat (Both text and voice chat) I have gotten banned for completely unnecessary offensive content. The first time I had gotten banned was on text chat. A player was bullying me because of my avatars outfit. I told her your outfit is emo and was banned. The second time I was banned was on voice chat. I was playing Murder Mystery 2. This game is similar to mafia where this is a murderer, a sheriff, and the rest of the players are innocent. I was banned for saying omg I almost killed you! Because I was murderer and almost hit my friend. I dont think your moderators are actually reading this offensive content at all. Because it is completely reasonable to say that in a game like that. As for my friend, she was banned just today 3/28/2024 because of saying bruv and restart. Another player was harassing her and targeting her because she won a game. We both reported these players but instead she was banned. This is completely unacceptable and I wont be playing or buying from this game anymore if you guys dont get your moderators straight. it is outrageous to have people banned from an enjoyable game for no reason at all, I have had dozens of friends complain to Roblox about situations like this and moderators consistently do not get back to them.
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Michael V Nvg
Michael V Nvg

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To Temu is probably the worst Customer service company I have ever dealt with. I have tried every means possible to speak with a human being and for some reason the company is not interested in talkin

What will it take for somebody to call or for me to speak with the human being at your company? You have probably the worst Customer Service I have ever dealt with with any company Ive ever dealt with. I want to do business with you. You got good products for good prices but what good is all of that if you wont take my credit card and take my phone call to tell me why This is the worst I have ever dealt with and I will say it. I will put it on any service that I can find to advise other people to stay away from your company since you guys are a bunch of jerks if youre good, youll respond to my request and call me at 480-600-****. Lets see if you even read this you bunch of jerk ***
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Cons:
  • Exceptionally bad customer service

Preferred solution: Apology

User's recommendation: If youโ€™re smart, youโ€™ll never use this company

Joe H Exc

Ubereats - Unreasonable charges

Ubereats - Unreasonable charges
I placed an order the driver arrived at my neighbors. Im standing in front of my house waiving him over and nothing my neighbor pointed him out to my house. He tries to capture a picture of my ID and cant he goes on to delete his app and reinstall it, still not able to capture my ID photo. After a half hour he finally contacts his customer service hotline which instructed him to take a regular picture of my Id and release the items purchased. Three days go by and I finally receive a email with my receipt for the items purchased from Uber. THEY CHARGED ME 25 DOLLARS FOR A RETURN/ RESTOCKING FEE. In short I couldnt get a refund of that 25 dollars because I disputed this 48 hours after the original date of purchase. Uber really needs to stop robbing people with there BS policies. Not to mention the people who respond via text omg wow.
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Loss:
$25
Pros:
  • Accessibility
Cons:
  • Policies

Preferred solution: Price reduction

User's recommendation: Donโ€™t use Uber anything unless you absolutely have too.

Anonymous
Guest-5744459 map-marker Leicester, Leicester

EVA AIR - USB size

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I have just returned from Thailand and I use an iPhone The port on the back of the seat did not fit my iPhone usb On asking the staff if they knew the size of the usb needed for future journeys they did not know ! On looking at the in flight sales mag there was a a multi usb connector I asked if one of the connectors would suit and they all agree none would fit I said I would buy the multi connector anyway only to be told they did not stock itI spent the journey to London Heathrow totally bored and I am thinking that when I return to my farm in October I do not think I will be flying Eva. If there is anyone out there who has the info I need please contact me.
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User's recommendation: Check on board facilities before booking

Shaquita H Git
Shaquita H Git

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Verified Buyer

Frontier Airlines - Horrible service

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Frontier Airlines - Horrible service
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The manager at SeaTac Airport had horrible customer service. They didnt want to rebook my flight, Im headed to my college graduation and she had a very nasty attitude along with maliciousness. She didnt provide proper information on what to do next nor what approach to take to rebook. I have video and proof. It was several dissatisfied customer's awaiting for flights that didnt get seated. This was a very horrible experience for my first time flying with Frontier and I will never recommend to anyone. She said the bags were an issue so I pulled my card out to pay and they closed the gate on about 6 more people including us. My videos wont post because they are too long but I will have this ready for corporate.
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Loss:
$484
Cons:
  • Customer care and customer resolution
  • Customer service at check in desk
  • Customer service bad

Preferred solution: Credit toward another flight

User's recommendation: Horrible Service.

Sky H Gab
Sky H Gab

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Verified Buyer

Vinted UK - Refund processed, no coat.

Vinted UK - Refund processed, no coat.
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I sold a Moncler coat on vinted with proof of receipts etc. Someone on vinted brought the coat around nearly 2 weeks ago. The buyer confirmed her address and it got sent out to her for next day delivery. I then messaged and said I hope everything is okay with the coat this was her response Hi miss sorry for well over due reply Ive been busy with tryna sort this out and work but basically what happened was the bottom of the bag came damaged in transit so Ive sent it back to you I should be with you today or tomorrow again sorry for the slow reply I then said so from there on I assumed she was sending it through Vinted, however we have had no indications in the last week that she has done so, the buyer couldnt of returned the coat not through Vinted as she doesnt have any details of my address etc to do so. The buyer has now been refunded her full ยฃ433.49 and I am left without my coat returned. Ive contacted vinted and the response I get is theyll get back to me or wait 11 days, which I have but no signs of a coat, which Vinted shouldnt have refunded the buyer until that it was confirmed I have the coat. Thank you.
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Loss:
$433

Preferred solution: Full refund

Anonymous
Guest-5744436 map-marker Miami, Florida

Sedanos - Security guard very unprofessional. 1263 west flag wet street . Store address

Yesterday march 27 I went to the site with my electric scooter , security guy saw me come in and he rushed with a really bad attitude, cant have the electric scooter Inside the store , all I said was like okay its not the end of the world, so I head out , even know I was getting out of the store he came real close to me like trying to grab me and kick me out, I said dont touch me cause he had no right on touching me, Im nit a bad guy so I had a mask on and for some reason he thought I said , come P which is a bad cuban word, thats not why I said to him, I told him god knows what I said, then he challenged me to fight , which he did hit me on my left arm, he went for it first, I called the cops, they checked the cameras but anyway, just sending this so you know you have a security guy who things he can fight people just cause he is in bad mood or wherever hes going through, I left the promises but difinely never spending a dollar at sรฉdanos anymore! He seems like a mix with black and Latino, overweight about 5,6 tall and around 45ish old, very unprofessional! But I let karma do the rest! He hit me first and god and the universe knows .
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Robert K Ecf
Robert K Ecf

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Fairfield Inn And Suites - Unexpected Charge

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Original review Mar 28, 2024
As we were leaving the room from Fairfield Inn in Keene, NH, I tossed the remote control on the dresser but it slipped and lightly bounced off the TV screen. There was no visible damage but when it was turned on there was a broken internal screen. I went to the front desk and reported what happened. Purely accidental but still my responsibility. A month later there was a $700 charge on our credit card for the TV. I called the GM, Mike, but no calls were returned. I then called and he answered. He treated me like a high school kid on spring break(I have kids older than that). Very flippant and disrespectful. My gripe is a $700 charge for a $250 TV. Do they need to make a profit off of tgeir paying guests for accidents? Well honor our obligation but this seems excessive.
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Loss:
$700
Pros:
  • Clean
Cons:
  • Unexpected billing practices

Preferred solution: Price reduction

1 comment
Guest

So you have verified the brand name and size and know for a fact the price is $250? If you can prove it, do a partial dispute with your bank. Also, I'd request a copy of the invoice.

Cayla B Rjc
Cayla B Rjc

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USPS - Worst System

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I just needed help figuring out what the US tracking number was and all I had been the Chinese tracking number. The system kept telling me I needed the US tracking number to move forward to talk to someone, but I needed to talk to someone to get the number. I tried emailing/messaging, and they told me the same thing, they gave me only 5min to enter the verifying code that was emailed to me and I received the email 10mins after the request each time. I am extremely frustrated with the uselessness of both systems. I am beginning to understand why the USPS is being unfunded because at least FedEx and UPS let me talk to humans and help me.verne
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Cons:
  • Zero customer service
  • Mean customer support agents
  • Phone line options unhelpful

Preferred solution: Apology

User's recommendation: If you can avoid USPS, do! Pay extra for UPS and FedEx @least they help you

Dr D M
Dr D M

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Verified Reviewer
| map-marker Newport News, Virginia

Wion News - Unreliability of Service Transmission in UK

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As a Sky tv customer who show your channel 519 in the UK you keep interrupting this news channel for 24 hours to several days over the last 6-8 weeks I have noticed this occurring 3-4 times recently for several days. What is the problem with your service is it some sort of connection problem technical transmission issues or something else please advise because as a news channel customer via Sky UK I dont have any other issues with other news channels. This has been recent. I do enjoy your broadcasts especially Asian news as a British Asian with some superb presenters its a shame I have to complain about lack of service & interrupted broadcasts. I now await an early prompt reply and what is being done to rectify this as Sky claim its not their fault. Thanking you, In gratitude, D MABERT MEHTA. 0794765****.
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Pros:
  • Sometimes excellent news delivery and by your anchor girls & some
Cons:
  • Bit unreliable technically

Preferred solution: A full straight forward explanation of whatโ€™s going on and an apology and is this gonna continue like this in the future or how you gonna resolve this to a satisfactory outcome for Sky tv UK customers

User's recommendation: Not sure a bit unreliable but fantastic when running

Carol K Xfh
Carol K Xfh

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Verified Reviewer
| map-marker Port Charlotte, Florida

Crown Royal - Facebook add scam

There is an ad on Facebook to win a free bottle of Royal Crown blackberry by E Sale Emporium It says click on this and I did and it asked me for a couple questions answered them picked a couple of boxes and I want a free bottle only this bottle is not free. They charge you 995 for shipping and after youve received the bottle several days later they tell you its a trial. And then they bill you 79.95 on top of the 9.95. Theyve already charged You. I had to call right away and cancel everything because then it tells you youve got a membership that you dont want. Dont think that royal Crown would want their name involved in a scam like this. And now Im pissed and I really think I deserve a free bottle because I got caught up in a scam representing royal crown.
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1 comment
Guest

Your issue is with the person running the scam. Not the makers of Crown. You should also be angry at yourself for being so stupid.

Shelby W Qgn
Shelby W Qgn map-marker Evansville, Indiana

AAMCO - 3 Transmissions in 1 truck!

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I've been taking my Truck to aamaco in Evansville IN, and it has been the WORST mistake I've ever made! Its been less then 2 years and I'm on my 3rd Transmission on my Chevy Silverado! Mind you this is a truck I barely drive! So I shouldn't have many problems occur! I was informed that 2 different guys installed the first 2 Transmissions, Cause at first I thought user error, Now I'm thinking it's The manufacturer themselves, the actual rebuilt Transmissions from this company! I am by FARRRRR fed up! There's Literally NO way I should half to go through 3 TRANSMISSIONS! 3!!!???!!! I can't even love my truck like I want too because of this, and am eventually gonna half to trade it in! Because of this issue. I wanted to keep this Vehicle and pay it off but NOOOOO! So Thankyou so so much Aamaco for your *** Transmissions!
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Cons:
  • Communication
  • Timing
  • Transmissions

Preferred solution: A Refund of the total cost of a new Transmission so I can take it Elsewhere to get fixed.

User's recommendation: Stay away from Aamaco, Especially if it involves Transmission work!

Margaret M Goe
Margaret M Goe

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| map-marker Stevenage, England

All my nectar points are gone of my card

All my nectar points are gone of my card
All my nectar points are gone of my card - Image 2
I had ยฃ14.67 worth of points on my nectar card, but when charged for one of my shops I was left with ยฃ1.02 worth. When I checked my bank statement however, I was charged the full amount of ยฃ14.67 for my shopping. Yet, I checked at customer services with Anna at Hitchin Sainsbury's, and she said there was ยฃ13.65 missing from my points and that I was to get in touch with nectar to rectify this. Since then, I have lost my nectar card so I cannot retrieve my nectar card number. But I have applied for a new one which arrived next week. Please could you let me know where my points have gone so I can potentially retrieve my points.
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Loss:
$15
Pros:
  • Deals on groceries
Cons:
  • Takes ages to get enough points to use

Preferred solution: Full refund

Johari H
Johari H

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| map-marker Bandar Baru Bangi, Selangor

FamilyMart Malaysia - Rude staff and service

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FamilyMart Malaysia - Rude staff and service
FamilyMart Malaysia - Rude staff and service - Image 2
Staff berjawatan Assisstant Store Manager Yang bernama IZZUL menengking saya ketika saya membeli . Waktu itu staff perempuan bernama NUR widyan Yang melayan saya. Saya pesan Ais latte tetapi NUR Widyan tersalah tekan Ais Hazelnut latte . Jadi saya taknak Air itu . Lalu NUR widyan meminta Void tetapi tidak diendahkan .Hampir 5 minit dia tidak void . Dan Waktu itu saya hanya tunggu dan lihat sahaja tetapi Izzul menengking saya dengan sekuat lantang suara Dan hampir semua yang ada dalam kedai memandang sikap dia Yang tak profesional itu . Aduan ini saya akan ketengahkan kepada pihak polis jika tiada tindakan dari pihak familymart . Waktu kejadian jam 23.11pm 28/03/2024 di familymart Bangi SEKSYEN 15 .
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Pros:
  • Tiada kebaikan langsung
Cons:
  • Memang teruk

Preferred solution: Apology

User's recommendation: Harus berAdab dan buang sahaja pekerja seperti itu

Aedin Zcj
Aedin Zcj

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D and D Construction TN - Fraud

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D and D Construction TN - Fraud
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Just want to make a post to make people in our community aware of what we have been going through with our pool contractor. We contracted D&D Construction owned and operated by Robert Darnell to put a pool in for us the beginning of 2023. After the pool was put in and we paid our final payment he was never seen again. Upon receiving multiple partial itemized bills and putting them together to compare we realized we had been charged for the same item multiple times. When they put the fence in to cover the pump; they clipped our underground power line to the boat dock which cut all power to the dock. He promised and promised to send someone out for the landscaping that was never done as well as an electrician to fix the power but neither showed up. There was still so much work to be done we had to hire a different contractor 9 months later to finish the work which costed an additional 30k. We then met with our attorney, come to find out he doesnt even have a contractor license and has done this to so many people. Clearly we should have done our research on him but as a local contractor we thought he could be trusted. You can google his name and find news articles where he has done this in the past to other people. Our attorney told us to enjoy the pool because there is nothing that can be done as nothing he has is in his name and is a pro at this scam. He offered payment for items not received but not for damages
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Loss:
$35000

Preferred solution: Refund for damages

User's recommendation: Stay away

Michelle Y Nui

Verizon - Advertised rates not available

I called this morning Verizon to inquire about the $62 per line 55 and over plan for unlimited text and data. I was told there is no offer offer although I can see it on the Internet and was able to pull it up. I have been a customer with Verizon for over 25 years and the customer representative told me on the phone why would I not give you this deal if it was a deal. That was not a question I could answer because that is what I am asking why cant I get that deal if it is posted as a deal The rate went up five dollars a month without any warning The service is slow my calls drop my texts sometimes do not reach the intended people until hours later
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Cons:
  • Advertisements are not true

Preferred solution: Price reduction

User's recommendation: Not recommended for other

1 comment
Guest

they raised some plan rates ( phones etc..) 4 dollars a month so would think the prices on most will be higher