Anonymous
Guest-6151227 map-marker Bury Saint Edmunds, England

Terrible Customer Service and Unfair Policies - Avoid Gopuff!

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I had a truly frustrating experience with Gopuff and feel compelled to share it. I ordered some avocados, which, as everyone knows, ripen at home.

I waited a couple of days before trying to use them, but they were completely spoiled when I did. When I reached out to their customer service, I was told they couldnt offer me a refund or any compensation because more than 24 hours had passed since my order.

This policy is ridiculous! How are you supposed to know if an avocado is bad without cutting it open? It ripens over time, and you can't tell from the outside.

When I explained this to Gopuff, they gave me a generic, unhelpful response and refused to address my valid concerns. I even requested a refund, but they still wont help.

Their rigid 24-hour window for resolving issues with fresh items feels like an excuse to avoid taking responsibility.

Its bad enough that they delivered poor-quality produce, but their dismissive attitude toward customers makes it even worse. I wont be using Gopuff again, and Id strongly advise others to be cautious when ordering anything fresh from them.

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User's recommendation: Save yourself the hassle—there are better options out there!

Anonymous
Guest-6151209 map-marker Cape Town, Western Cape

Computicket - Refund Request for Reference Number 2353****

Dear Sir/Madam,

I hope this message finds you well.

On the 8th of September 2024, I mistakenly purchased a set of tickets on Computicket under reference number 2353****. Upon realizing this, I proceeded to purchase the correct tickets from the Doek on Fleek website, with reference number DoF892********.

I immediately reached out to your customer service team via both email and phone, and I was informed that my request would be escalated to senior staff.

However, one of the consultants informed that I cannot get a refund which is totally unacceptable I paid and a mistake was made and I informed Computicket in advance.

I have proof of payment from my bank account aswell.

I would like to kindly request a refund for the tickets associated with reference number 2353****. The event has not yet occurred, and I acknowledged my mistake well in advance of the event date.

I am disappointed by the lack of feedback and resolution in this matter, as it has now been an extended period of time. I trust this can be resolved promptly.

Thank you for your attention to this matter.

I look forward to your response and the processing of my refund. (064 649 ****)

Kind Regards

Anastasia

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Anastasia T Sih
Anastasia T Sih

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Verified Reviewer

Computicket - Incorrect set of tickets purchased : 2353****

Dear Sir/Madam,

I hope this message finds you well.

On the 8th of September 2024, I mistakenly purchased a set of tickets on Computicket under reference number 2353****. Upon realizing this, I proceeded to purchase the correct tickets from the Doek on Fleek website, with reference number DoF892********.

I immediately reached out to your customer service team via both email and phone, and I was informed that my request would be escalated to senior staff. However, I was told I won't be able to get a refund via email, which is unacceptable as the event did not take place yet and a second purchase was already made on the Doek on Fleek website. I have proof of payment which is on my banking app. Even though I purchased the second set on Doek on Fleek, Computicket is supposed to refund me on 2354**** because that was the incorrect set!

I would like to kindly request a refund for the tickets associated with reference number 2353****. The event has not yet occurred, and I acknowledged my mistake well in advance of the event date.

I am disappointed by the lack of feedback and resolution in this matter, as it has now been an extended period of time. I trust this can be resolved promptly.

Thank you for your attention to this matter. I look forward to your response and the processing of my refund.

Kind Regards,

Anastasia

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Loss:
$800
Pros:
  • Easily to purchase on app
Cons:
  • Delayed in feedback

Preferred solution: Full refund

Ashok V Bdq
Ashok V Bdq

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Verified Reviewer

Delhivery - Gross negligence of services

This is to inform you that I have booked one article from attrangigadgets.com. They have dispatched the article with Delhivery, bearing AWB 280890****2250.

One boy, on 03/11/2024, with the mobile number 0966297****, called me for the delivery of the parcel. I told him to deliver it at my house as I was out of station, but he refused to deliver it at my house and said that I have to come and collect the parcel at their place. I said I would not come to your place and you have to deliver it at my house, but he refused. Now, they simply refused without approaching my house.

I simply request you to look into the matter and give direction to your concerned Jaipur office for immediate action. Thank you.

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Loss:
$600

Preferred solution: Deliver product or service ordered

Simon T Vkz
Simon T Vkz

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Verified Reviewer
| map-marker Ostrava, Moravskoslezsky Kraj

Distrokid - Youtube OAC issues

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Hello, I use Distrokid for 1 year now and it is awesome! I have one problem about youtube oac, it was working but i have changed my artist name, and youtube automaticlly created new topic channel and my oac doesn't working now :( I unconnected my channel from Distrokid (like 3th application), but on your website is still one problem, that i can't connect another channel until i upgrade to better plan, but now i haven't any oac, so it is kinda weird and i am begin you, if you can somehow connect my topic channel to my youtube channel one more time, please so much I will send you photo of my channels in this email! Please, answer to my email as quickly as you can, love you.

Good day, Tittler Simon aka $ekvoy $avage

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SHAHIRAKARANGAL L
SHAHIRAKARANGAL L

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Verified Reviewer
| map-marker Abu Dhabi, Abu Dhabi

First Abu Dhabi Bank - Complaint against FAB agent

Hi, Good Day!

I am Shahira Abdul Lathif, and I am currently facing an issue with my credit card. I hold only one credit card, and that is from FAB. I recently obtained this card through an agent named Mostafa Mohammed (mostafa.mohamed2@***.com), and it has been approximately four months. I have never used this card yet. I asked him for a 'free-for-life' card with no additional charge. Instead, he gave me something different, with a 300 AED membership charge on it. I was not aware of it. The guy never mentioned this when I took this card.

Simply stating, he cheated me for his own benefit. I receive more than 50 emails daily, including promotional and junk mails. I was not aware of the membership fee, and, on top of that, I was not using the card. There is definitely no point in checking the bank statements that you send monthly. I even get bank statements monthly from my other dormant bank accounts, like ADCB. Weirdly, I never received a phone SMS indicating the transactions that I made through FAB. Yesterday, I only learned that 100 AED was deducted from the account and sent to the credit cards. Only then did I come to know about the mess. Now you people have put an additional fine on it for the past three months, and the amount is nearly 1000 AED, which is entirely unfair. By God's grace, I have a stable job in UAE, and I could have paid the membership fee at the beginning if I had been aware of it beforehand; I wouldn't wait for the fine to be added to it. But still, I requested a free card, not one with additional charges.

I had asked this agent about the additional charges multiple times, but he ignored my messages. I have proof of WhatsApp chat to verify my statement. Yesterday, when I called this agent, he responded that he did not know me since he was dealing with 50 other customers. The same guy called me regularly until I took this card, but now he doesn't know me. When I checked my account, FAB had already deducted 300 AED from my savings for the same reason, which I was unaware of. If I had known, I would never have waited till now; I could have canceled the card that day itself. It is my hard-earned money, and I am paying for a card I have never used in my entire life, not even once. This is not fair!

I can provide proof that I have clearly asked for the card charges to ensure it is free and that the agent skipped my questions. I deserve a solution to this. I will not pay this amount at any cost, and I need the money you deducted from my account without my knowledge. The guy manipulated me by stating your offers, and I fell for it; it is a life lesson. I hereby request you to consider this email as a formal complaint against this agent because there could be 100 other customers who might not be aware of such charges. I am speaking for all of them. As a layman, the agent must make it clear to the customers regarding the charges. But even after asking for the free-for-life card (Because my spouse has a similar card, and I was aware that charge-free cards of FAB exist), this is what he did to me; I blindly trusted him.

I seek your prompt attention on this matter. Kindly let me know what actions you have taken against this agent as well. And please share the complaint reference number with me once you register it.

Thanks.

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User's recommendation: Dont trust your agent at any cost!!

Narelle P Vtl
Narelle P Vtl

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Verified Reviewer
| map-marker Ayr, Queensland

KFC Australia - Complaint

Approximately two weeks ago, I went through the drive-through at KFC Ayr 4807. I ordered a family feast which includes a large coleslaw.

The gentleman who served me said that there was no large coleslaw, but could substitute with small ones. I was happy with this. When I got to the window, the operator apologized and said I could not have the small ones as per the manager's instruction. I said that I did not want the meal then.

I could buy the small ones or have a sub for the coleslaw, but I feel that when I am spending 40 + dollars, why should I be spending more? So I left it for two weeks. Tonight on my way home from work, I thought I would try again. When I ordered our usual family feast, all was good.

I got to the window and paid, checked my order, and asked where the coleslaw was. The reply was that there was none. I said I did not want the meal then. A supervisor came to the window and asked if they could help me, and I explained the situation.

He said that he would pass my complaint onto the big boss and tell him to buy more coleslaw. The young attendant was quite flustered, so I ended up taking the order.

When I got my order home, the chicken and chips were not fresh. I am thinking that we may not be shopping at our local KFC outlet anymore.

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Preferred solution: If the company cannot deliver what they advertise maybe they should remove the item from the menu or offer a replacement that both parties agree on

User's recommendation: Shop at KFC in Townsville

Shruti S Hao
Shruti S Hao

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OlaMoney - Ola postpaid bill complaint

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I registered a complaint regarding a ride where a driver picked me from society and denied the ride after crossing the gate, he ended the ride there and I was charged 1000+ rupees in postpaid. I raised multiple complaints and have not received any response and now OLA is continuously calling me for postpaid fee and have charged late fee too.

There has been no action towards the driver and on top of that I am suffering.

I am receiving more than 30 machine generated calls in a day.

Which is disturbing a lot. I receive whatsapp messages from OLA team, I reply to each single person with the issue and after that they dont respond.

This has become really frustrating now, if I dont get support soon then I will raise complaint with directly consumer forum!

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Preferred solution: Full refund

Ravi T Myb
Ravi T Myb

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Ekart Logistics - Complaint on ekart

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Ekart Logistics - Complaint on ekart
Original review Oct 05, 2024

The Ekart Logistics at my nearest hub is not delivering the products on time. The manager is not responding properly, and the delivery agents are not making calls when the product is out for delivery. I previously ordered a product it got cancelled without any reason now I have ordered the same product and it has reached to my nearest hub I went to Ekart logistics in my region the Manager said that it will be delivered for tomorrow but I asked the delivery agent he said that the scanning products were pending for two days, so please resolve this problem and take actions on the manager

Thanking you in advance

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Preferred solution: Deliver product or service ordered

User's recommendation: Nothing to recommend

Canan E Uyy
Canan E Uyy

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| map-marker Les Franqueses Del Valles, Catalonia

GetYourGuide - Payment Error-Horrible Customer Service

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GetYourGuide - Payment Error-Horrible Customer Service

There was a problem during the payment process and I was stuck without seeing any confirmation page that my payment was approved. I checked my bank account and email, there was no email or money withdrawal from the account.

So I asked my friend to do the reservation and she was able to make a reservation quickly. Afterwards I received a confirmation email 5 minutes later, and I saw that the money was withdrawn from my bank account, meaning we got a double reservation. We called immediately to cancel, but GetYourGuide said they can not refund the ticket because it was purchased within the last 24 hours.

I didn't ask for a refund with any excuse, they didn't refund it even in a situation caused by an error in their system. I contacted my bank, Ideal and service provider Adyen.

Although it appears/ proofs in the system that the payment is delayed, they don't accept to make a refund.

After the proofs that i provided GetYourGuide said that they will escalate and investigate but reject my request with a standard message. They have very bad customer service.

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Loss:
$112
Cons:
  • Horrible customer service
  • System error
  • Refuse to refund

Preferred solution: Full refund

Patrick C Sxc
Patrick C Sxc

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| map-marker Halesowen, Dudley

Servicing Stop - Easy to use

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Overall very poor to get in contact with them. Tried to get me to spend extra money on works to my car over and above the service.

Added extra cost to the original service cost but not clear in demonstrating what they are. The number they gave to ring for the garage was a number to ring service team but this number kept saying a recorded message that they tried to call me and will try again. I did not get a call in the first place.

The service date booked did not happen and was rebooked for a later date. We waited in most of the day until we were informed that the service did not take place due to the garage unable to collect car.

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Sanjay S Dgf
Sanjay S Dgf

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KTM - Sarvice problem

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Subject: Fraudulent Practices by Suri Banerjee Auto Corporation Pvt. Ltd.

I, Sanjoy Shastri, purchased a KTM RC 200 bike from Suri Banerjee Auto Corporation Pvt. Ltd. under the promise of receiving 11 liters of petrol and a helmet as part of their Durga Puja offer. It has been over 7 months, and despite multiple follow-ups, I have not received either of the promised items.

Additionally, at the time of purchase, I was assured that the bike would be insured under a Bumper-to-Bumper insurance policy. However, I later discovered that a much smaller insurance plan was taken out instead. When I raised this issue with the Senior Manager of the showroom over the phone, he advised me to visit the showroom, stating that the matter was out of his hands. At times, I was told he was unavailable or on the road, deflecting responsibility entirely.

It is evident that I have been misled and defrauded in this transaction. I demand immediate action to rectify this situation, including the delivery of the promised offer items and upgrading the insurance to what was initially agreed upon. Failure to address these issues will leave me with no choice but to take this matter further, including lodging formal complaints with consumer protection authorities and escalating it on public platforms.

I expect a prompt response and resolution.

Regards,

Sanjoy Shastri

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Preferred solution: Price reduction

Brittany M Ohs
Brittany M Ohs

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Spark Driver - Wrongful deactivation/absolutely no resolution

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I was deactivated for account sharing with no actual proof from Spark. In today's economy, I absolutely cannot even afford to share my account and now I can't even afford to buy a bag of chips.

I'm so mad. I've appealed numerous times but continue to get the same vague response: 'the decision stands.' I have not been able to speak to a person about this matter other than the person saying to just wait and doing nothing to help. I cannot continue to keep waiting. I've demanded a pre-arbitration call to settle this matter, but apparently they don't care about that either.

Can I sue them? Somebody needs to because this is crazy. If I'm an independent contractor, then working for them should be my choice, and for them to fire me the way they did, then I feel like I'm owed unemployment.

I've worked for them for three years straight and have never had a single issue with them or a customer. It just blows my mind.

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Loss:
$1600

Preferred solution: My account reactivated!

User's recommendation: Pick another company to work with.

Nikki w Uwp
Nikki w Uwp

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| map-marker Rockhampton, Queensland

KFC Australia - They forgot to put the other half of our pieces the hot and spicy ones so i call the guy that answered was comming down off something he was yelling at me calling me a scammer becxause i cant go strai

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KFC North Rockhampton has the most unprofessional, unkind, scary, rude manager. He can't even check to see his wrong and he's usually wrong.

He demands me to rush back during the school hour to get the missing chicken. I couldn't, so he yells at me, calls me a scammer, and insults me. He threatens me and my family and keeps hanging up. He won't listen or even do the basic standard like asking who packed our meal or looking through cameras.

He is a liability and now everyone working under him thinks it's okay to rip off customers, speak in such a way, intimidate, harass, embarrass, slander, and just be a pathetic excuse to speak to a lady in such a way. Especially a lady older than you, in front of her children. It was embarrassing and I'm still trying to get over it.

We have KFC at least twice a week. Look into it if you don't believe me.

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Loss:
$27
Pros:
  • Kids dad managed kfc here for like 15 years we just felt fam
Cons:
  • This man he yelled never treated me fairly im so shocked

Preferred solution: i want to be able to sttill get kfc my kids and i didnt do anything wrong we never want to be around or see such a evil corrupt incompitent manager again he needs to go

User's recommendation: its not worth the drain on your energy im a strong person and ive never done a complaining post like this im really upset

Roya A Oxt
Roya A Oxt

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| map-marker Sausalito, California

Greystar - False advertising and under delivering

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I rented a 2-bedroom apartment which is, in fact, one bedroom with an extra door added to the living room to make it appear like 2 bedrooms. I was in a rush when renting and didn't pay close attention to the fact that the second bedroom doesn't have a window.

Now that the city has ordered them to remove the extra door, Greystar is not willing to offer me a fair deal. The management is very poor and unprofessional, which makes it difficult to have a reasonable conversation with them. Lucine Proctor, SF regional manager, offered to move me to another unit that doesn't have this issue and then withdrew her offer 2 hours later.

Very rude of them. Additionally, the complex has many other management issues such as trash everywhere and a broken elevator every other day.

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Loss:
$30000
Pros:
  • Are lucky at getting nice complexes
Cons:
  • Poor management
  • Rude culture
  • Customer care is the last priority

Preferred solution: Full refund

User's recommendation: Avoid building that are managed by Greystar if possible

Zeena Oso
Zeena Oso

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Verified Buyer
| map-marker Waterloo, Iowa

Google Play - Gift card doesn't work

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Google Play - Gift card doesn't work

Purchased gift card for securing active malware program. While attempting to load it, it said it was not a match.

Got pics of and and receipt and sent to the play Store. Advised the recipient needed to send it in. Recipient did so and again it stopped again at [Qddly enough] about to add 25 cash. John A advised me to do it again, then to fill the form in again.

He was doing a good cleanup but not enough I told him I was done and asked for my lefty handler. Rexplained and asked for his supervisor. His attitude went way downhill and he said they have the same stuff we do". I got off having spent more than 2 hours on redundancy.

I will be back at it soon. They were sent 3 full sets of copies

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User's recommendation: Be prepared to beg and hope for the best

Anonymous
Guest-6150823 map-marker Gujranwala, Punjab Province

Instagram - I wanna remove my insta account

My name is zainab salman.

There has been an issue with my account, which i logged in a few years ago, maybe ig when i was ten. And i have lost access to its email, phone number and even the password through which i logged in through.

And i wanna log in to that account so i can remove it. The main reason of why i wanna remove that account is that it has a pic of mine on the pfp. Please take a stand on this as ive submitted many reports regarding this issue to the instragram help center.

The pfp really bothers me and i hope u can understand.

And the fact that account has been not logged in and closed for years proofs that it is my account. And i really do want that pic of mine to be removed from the pfp as its my privacy and the account is public.

The account im talking about is: guriya4098

And my phone number is: 0309544****

Please please take that pic down or remove that account or send me a new password of that account on my new gmail so that i can remove it.

This has been bothering me for months and intragram havent took any action on it.

My new email on which u can send the new password or the old password is: zainabsalman2395@***.com

I dont remember the email i used to create that account so please send me the password here or remove the pic yourself its upto u

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Anonymous
Guest-6150811 map-marker Houston, Texas

Whataburger in Raymondville, TX have the best service in comparison to Edinburg & McAllen TX. We do not go the any of the ones in either Edinburg or McAllen because of their sloppiness & blah taste.

Raymondville, on the other hand, has very good service both morning & evening hours. The food served tastes very good & freshly made.

Had kept away from Whataburger for 3 yrs due to bad experience; we happened to be traveling thru Raymondville on our way to & from Harlingen & decided to try it out. We're very impressed & w/the staff & management. They really put ALL their efforts in their work. The other Whataburgers around the Río Grande Valley could learn from Raymondville management & staff.

Will continue to keep away from Edinburg & McAllen & only visit Raymondville which is not often.

We live north of Edinburg.

Wish the rest of the Whataburgers were just as good & respectful to the customers as Raymondville does.

Thank you for your attention to the matter. Well done Raymondville,TX.

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Ricardo M V
Ricardo M V

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Verified Reviewer
| map-marker Chicago, Illinois

Zosi - I have purchased 3 systems from zozi. And the app for the phone is terrible. It doesn't work at all, it sucks.

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I call customer support of this company and for some reason or another. They always give you the wrong information.

And it doesn't never work one time. I call them because one of the cameras weren't working the 2 way talk. And they told me to update firmware the software on the NVR which does nothing to do with the camera. And they gave me the file to upload onto the NVR, and guess what the?

NVR got messed up and they don't want to take responsibility of replacing it because it was their fault. And the terrible system literally, it doesn't work at all it always have problems on trying to view something it lags, and then sometimes it doesn't even do anything, so you have to be exiting out all the time. and reboot the box, It's just a terrible system.

I don't recommended to anybody, so please do not purchase this system Zosi because it's terrible. I'm stuck with it for life because I have no choice.

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User's recommendation: Don't buy it

Stephen O Pif
Stephen O Pif

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| map-marker Chico, California

Subway - Horrible customer service and improper web order

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Subway - Horrible customer service and improper web order
Subway - Horrible customer service and improper web order - Image 2
Original review Oct 04, 2024

Re ordered online 2 sandwiches.. entered flbogo code which is valid today 10.4.24

When order went through it only showed that I purchased 1 sandwich.

Tried to call restaraunt, they did not answer..

tried calling 7x.

Went to restaraunt at 240 w. East ave. Chico, ca.

She ridiculed me saying that they have not gotten a phone call all night.

I pointed to the place where the phone should be and it was just a jumble of wires... and then called the number in front of her..

of course it did not ring... there was no phone...

Then she said, well show me your receipt again.. so I did...she said yeah it only shows 1... you have to refund it online and reorder.

I told her i tried but it wasnt an option... she basically laughed and with a condescending attitude said there is nothing i can do to help.. she would not refund..she would not make another sandwich... didn't care that the phone didn't work...and thought it was funny..

so i took a picture of the "phone wires" and left with 1/2 an order...

Tried to find a place on subway.com and app to leave feedback and could not... maybe i will get an email asking me to review... we will see... restarauntat 240 w.

East ave in chico has some really bad things going on

If you try and call subway they say to visit their website then click contact us at the bottom of the page.. it doesn't exist.

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Loss:
$13
Pros:
  • Like sandwiches
Cons:
  • Pretty lousy customer service

Preferred solution: Full refund

User's recommendation: Don't trust this location.... order from a different subway.