Premier Pools And Spas - Premier Pools-Carlsbad

"Buyer Beware" very much applies to this company. Great at selling you a pool but inferior installation, construction and deadlines. Once this company has your cash they rarely show up to the job site. Never will recommend to anyone this company. I rarely get frustrated with builders because delays are part of the expected process, yet the builder cant even send workers to complete simple tasks so delays have turned into abandoned work site. Sales person is always searching for a myriad of excuses from lack of workers, improper tools, inferior concrete pour, weather and not being in contact with site manager who is never here. Goodbye money.
View full review
1 comment
Anonymous
#799101

Premier Pools has done an amazing job in our back yard.

The workers, service, design and follow through top notch.

My neighbors all agree, "nicest back yard in the neighborhood"

ID
#366845 Review #366845 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Premier Pools And Spas Installation

Namco Pools - Installation people/ corporate

2.2
Details
They had good service to spend 4k on a pool with insurance. Installation was a joke. They put in filter wrong and I had to fix myself they would not come back. Would not put ladder together either. Said not in their contract. Found out hole in liner. Probably done by installer then the store gave me a new liner and said they woukd contact corporate for install this was memorial weekend beginnjng of June here it is 8/15. NOTHING ive been calling store and corporate emailing corporate left 3 messages finally got a real person AKIA she said her nasme was on 8/7. STILL NOTHING i guess i need an attorney
View full review
ID
#1087835 Review #1087835 is a subjective opinion of poster.
Location
Nashua, New Hampshire
Service
Namco Pools Pool Installation
Reason of review
Bad quality

Blue World Pools - really love the ionization pool

We really love the ionization pool. The maintenance is minimal and the water feels great. The installation crew and customer service were very promt, professional and polite. We really love the ionization pool. The maintenance is minimal and the water feels great. The installation crew and customer service were very promt, professional and polite. We really love the ionization pool. The maintenance is minimal and the water feels great. The installation crew and customer service were very promt, professional and polite. We really love the ionization pool. The maintenance is minimal and the water feels great. The installation crew and customer service were very promt, professional and polite.
View full review
ID
#336562 Review #336562 is a subjective opinion of poster.
Location
Lafayette, Louisiana
1.0
Details
Joke of a company. I purchased a brand new pool cost close to 4k after everything was all said and done. Had about 2 seasons out of it and the pool walls started to rust and form little rust holes all around. Went and followed the store policy and provided an email...
View full review
ID
#675372 Review #675372 is a subjective opinion of poster.
Location
Rehoboth, Massachusetts
Service
Namco Pools Customer Care
Cons
  • Warranty
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Replacement of my pool. That is not even 3 years old.

Do Not Use Premier Pools and Spas Dallas

1.8
Details
I purchased a pool from Dallas Office of Premier Pools and Spas and am not a happy customer. I had issues of Bad Designs, Poor Communications, and additional costs during installation. The Pool has been partially completed for 2 months now and all final payments have been made and I cannot get the company to finish the installation. Poor Communications, No Service after installation (Or they have your Money). They missed a whole step per the design, did not do what was discussed during the sales process and will not respond unless you open a Better Business Complaint. Pay the extra 5K and use another company is all I have to say as the savings are not worth the hassles!!!
View full review
ID
#844952 Review #844952 is a subjective opinion of poster.
Location
Mckinney, Texas
Service
Premier Pools And Spas Swimming Pool Installation
Pros
  • Proposed value of product
Cons
  • That there was cost overuns
  • No response from warranty
Reason of review
Not as described/ advertised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
To sum it up, had a pool damaged by weather. They agreed to cover the cost of a new pool and installation. Local agent's office and every person working there was great and their service was was terrific. When it came time to pay me for the installation portion they...
View full review
ID
#1970228 Review #1970228 is a subjective opinion of poster.
Pros
  • Local people are great
Cons
  • Do not care about people
  • National agent who are unqualified
  • Fail to cover insurance claims
Loss
$4750
Preferred solution
I want the balance ($5,800 from the written estimate I submitted) minue the $1050 they sent me.

Blue World Pools - Swimming pool

Very satisfied with my purchase of a Blue World pool well put together and my family could not be happier.This is something I had planed to purchase for a long time and I am very glad I went with a company like Blue World Pools . The installation of my pool went without a hitch. The contractor was on time everything went as planed.I have had my pool for almost 2 yrs now and it was well worth the money I spent and what a great way to entertain family and freinds. One of the best things I've ever done.
View full review
1 comment
Anonymous
#638081

Why dont you drown in your pools Blue world slimeballs!!!! :eek :eek :x :x :( :(

ID
#400991 Review #400991 is a subjective opinion of poster.
Location
Fort Worth, Texas
Leslie's installed a pool liner for my disabled mother in June. Less than five months later, the liner is pulling out of the coping in several places and the installers installed the liner over bolts that had held an old diving board in place (the diving board is not...
View full review
ID
#721805 Review #721805 is a subjective opinion of poster.
Location
Georgia, United States
Reason of review
Bad quality
I was reading some of the comments from before and just wanted to say we had a wonderful experience with Carlton Pools. Some of our friends in the neighborhood recommended them when we needed to have someone come in and repair/redo some of the plaster work in our...
View full review
ID
#789520 Review #789520 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Good customer service

Blue World Pools - My pools how pleased I am

I am pleased with my pool and would recommend this company to anyone interested in an above ground pool. I have enjoyed mine. The only thing is I have a little trouble with maintaining mine through winter, but is my fault. I had no problem with the sales and the installation of my pool. My friends and family have came over numerous times and enjoyed swimming as well as my dog. I have the 27' round pool and we have had almost 20 people in the pool at one time and had a blast. Thanks Blue World pool for an awsome experience. Kim
View full review
1 comment
Anonymous
#638801

*** are nothing but trashy garbage pushers posting fake ads because they are too *** cheap to advertise!!!! :( :( :(

ID
#401422 Review #401422 is a subjective opinion of poster.
Location
Fairfield, Texas

Mirage Pools - Poor customer service and follow through on work

1.0
Details
Mirage was hired as a sub contractor for the installation of a pool at my residence. The pool failed every inspection from the City of Milton at least once. They claimed "it's not our fault" every time, even though it was the companies employees performing the work. Mirage would show up for work for a few days, then disappear for a month before continuing work. Secondly, after the plaster was installed, Mirage pools refused to clean clay spots that were left on the plaster, leaving stains throughout the pool. Between Mirage and my contractor, this was the most inexcusable performance of "professional" contractors I've ever witnessed.
View full review
ID
#685466 Review #685466 is a subjective opinion of poster.
Location
Milton, Georgia
Reason of review
All the above

Jeff Kerber Pool Plastering - Kerber Pools-Faulty installation of pool plaster & tile- did not waterproof

They dont know what they are doing! The pool glass plaster was installed and it completely de-laminated from the pool resulting in cracking and leakage; they did not waterproof behind the tile, resulting in leaking of water behind the tile and into the concrete which then caused damage to the entire deck. They installed the concrete at different times, so the concrete is different colors, and it is cracking all over the place. The gas line to the fire pit was not installed correctly and continues to fill with water and doesnt work. They did not install the thickness of the concrete that was contracted for in the contract!
View full review
ID
#243217 Review #243217 is a subjective opinion of poster.
Location
Los Angeles, California

Anthony Sylvan - Worth the Cost

They are outstanding. I'm a first time pool owner so I didn't know anything about pool. The design person that we work with was extremely informative. Told us some of the ideas. The design stage was excellent. The construction was excellent. You could see steady progress because they were coming in. The pool was completed towards the end of December. The whole crew was informative. The installation was impressive. It's worth the cost. They installed a pool.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710435 Review #1710435 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Blue World Pools

I, too, was skeptical about my purchase of a Blue World pool....but my family could not be more satisfied! From the installation to today, everything has been wonderful! The area pool store stocks all of the products that my pool and pump need, my pool is very beautiful, and we built a deck around it so that the family can all be outside and enjoying the pool! I love walking out my back door to see the beautiful pool - even in the winter! Even in Central Texas where we are in a drought, the pool has remained level and sturdy!
View full review
1 comment
Anonymous
#524961

If you are going to keep shilling at least develop some alternative writing styles and content. You make it too obvious. Besides, a buttload of compliments on a complaint site really smells!

ID
#337313 Review #337313 is a subjective opinion of poster.
Location
Austin, Texas

Sugarmill Woods Pool And Spa - Awesome !

5.0
Details
Sugarmill Woods Pool And Spa - Awesome !
Sugarmill Woods Pool And Spa - Awesome !
Sugarmill Woods Pool And Spa - Awesome !
Sugarmill Woods Pool And Spa - Awesome !
I want to send a thank you to Joseph Dawson and Sugarmill Woods Pool & Spa for the work done to resurface and remodel our pool and deck. From help with picking out the tile, pebble pool finish and pavers to a professional installation and great response when we had questions. The entire experience has been a very pleasurable one. Roy and April Gillow Sugarmill Woods
View full review
ID
#1629947 Review #1629947 is a subjective opinion of poster.
Service
Sugarmill Woods Pool And Spa Pool Remodeling
Pros
  • Exceptional customer service
  • Professional
  • Reliable
Reason of review
Work Experience or Job Application

Mikes Pools - Mike's Pools did not finish the job

I have tried the BBB also. But wanted people to know that Mike sells pools. If you want installation I would check around! That part of his business sucks. They left such a mess and had to replumb the thing 4 times and then this yr I had to have it done again by someone else. Use Sunpoint Pools. They are so helpful and nice there. They are the ones that have helped me get the pool done right and also helped with the use of chemicals etc. The installation costs as much as the pool and believe me I could have done a better job not knowing a thing about it.
View full review
ID
#150721 Review #150721 is a subjective opinion of poster.
Location
Greenville, South Carolina

Central Jersey Pools - NJPool store sells us wrong model / blames us

We purchased a pool from Central Jersey Pools in August, specifying to the salesperson that we wanted to sink it in the ground two feet. We explained that we had seen a model in another store which was sinkable. She said that they had a similar model which was able to be placed up to two feet in the ground. Our plan was to deck around the pool. Their recommended installer came to assess the job and said that he had sunk dozens of these over the past twenty years. We submitted all permits and pool information as required by our town and were approved to go ahead with the job. When the time came for final inspection, it was discovered by the inspector on site that this was the wrong model pool for semi inground installation. The township had not fully investigated our application. We called the pool store to explain the failure and their salesperson claims that we never told her it was going in the ground. There is reference to it on our receipt. They are taking the word of their salesperson and are not rectifying the situation. I would advise anyone interested in purchasing a pool this spring to shop in a store other than Central Jersey Pools of Freehold. We were willfully deceived in order to make a sale!
View full review
3 comments
Lowdown
#463734

Typical central jersey pool style! Take the money and do nothing that was promised. Stay away from these crooks, they will be out of business really soon!

Anonymous
#706768
@Lowdown

Amen to that

Anonymous
#191559

Working with the town and the homeowner this complaint was resolved to both their satisfaction. We are sorry for any confusion or misunderstandings. We are glad the customer ended up with what they wanted.

View more comments (2)
ID
#165892 Review #165892 is a subjective opinion of poster.
Location
Brooklyn, New York
5.0
Details
I have been interested in obtaining a pool for some time now. Recently after seeing an ad, I contacted Blue World Pools for an estimate. A meeting was arranged quickly for someone to come to my home. After hearing the details and seeing the beautiful pools, I...
View full review
ID
#533033 Review #533033 is a subjective opinion of poster.
Location
Rock Hill, South Carolina
Reason of review
Good customer service
We are in the middle of this ourselves. Started in January. It is now April 11. Very disappointed. We have a large bleached out area that runs from the side of the pool down to the main drain. My guess...from dumping gallon bottles of muriatic acid into the pool...
View full review
3 comments
Anonymous
#1191344

This is the owners father, Joseph Dawson Sr. I have no idea who wrote this, but I have a good idea.

More than likely, it was a competitor. Being a home owner myself, I would have given my name, in order to give some kind validity to this complaint. First of all, when my son started his business, I taught him to treat every complaint, valid or invalid, as though you were Walmart: The customer is always right, even if they are wrong. There aren't very many complaints, and I am aware of each and every one, but they are minor and addressed immediately.

I'd like to address a few of this "customers" issues. My son always offers potential clients the opportunity to see some of his completed pools. And, since I am with him the majority of the time, I know this to be true. I have been with him, along with customers, many times, inspecting completed jobs.

The muriatic acid is poured into the deep end of the pool while it is circulating, not laid on its side and brushed, in order to circulate. The tile work, pavers, etc. are all performed at different times and in the proper order. I'd like to know why this "customer" didn't complain before we moved on to the next phase.

If all this really happened, why would you want to look at completed pools after the work had started and gone this far? I would want to see them before materials were even brought to the job site.

And finally, after all this, and littering his property, why would anyone want to go out to lunch with my son? I know I wouldn't!

View more comments
ID
#827704 Review #827704 is a subjective opinion of poster.
Location
Sugarmill Woods, Florida
Service
Sugarmill Woods Pool And Spa Tile Installation
Reason of review
Bad quality

Blue World Pools - GREAT POOL

we are very happy with our pool... we have lots of fun... very fast installation... WE LOOK FORWORD TO MANY YEARS OF FUN... and would recomend our pool to anyone. we have a classic model with an ionizer that helps keep the water nice and clear which means almost no chemicals just put in 2 gallons of clorox bleach a week and your done.. but the warranty is great i dont think you can beat it... Ovresized frames, coated wide wall rims, and 9-layer corrugated walls ensure that your pool will endure the change of seasons as well as the busy summer season, year after year. thanks BLUE WORLD POOLS sincerely jason & misty stagner ILLINOIS
View full review
1 comment
Anonymous
#538933

If you like TRASH this is the place for you!!!! Cant sell the garbage and have to post FAKE ADS!!!!!

ID
#343924 Review #343924 is a subjective opinion of poster.
Location
Edwardsville, Illinois