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Boots - Complaint - Leighton Buzzard branch

1.0
Details
To me, Boots has always been THE chemist. Since childhood, the mantra in certain circumstances was, "Have you tried Boots? They'll help." Such is the brand and the trust with which I regard Boots. However, I was shocked and sorely disillusioned at my experience in my local Boots in Leighton buzzard today. The main problems were the lax attitude towards safety by some staff (from the top down), the blatant disregard for Boots principles and the rudeness and disdain with which I was treated by some staff. My experience I have a son with cystic fibrosis. I have, therefore, been extremely careful since the beginning of March. I qualify as high priority for the flu jab, which I duly booked for earlier today. It was my first time in any shop in over six months. However, I felt sufficiently safe because of the emergency laws and the high esteem in which I hold Boots. Whilst I was in the shop, I saw two customers without masks. Nobody challenged them. So I mentioned to one that I thought he possibly ought to be wearing a mask. The response was aggressive and unpleasant. Why is it up to customers to try to ensure that the law is adhered to on Boots premises? I then noticed a young female member of staff talking to another staff member at a distance of roughly a foot, with her mask covering only her mouth. I asked the young lady if she perhaps ought to have the mask on her nose. She merely said, "Yeah." I found it difficult to believe the arrogance and rudeness of her response. When I pushed a little further, she told me that she didn't need to put it on properly because she was presently going elsewhere. As I was getting nowhere, I asked to see a manager. The shop assistant left via a door, presumably to the offices. At no time did she put her mask on properly. A few minutes later, she returned, again with the mask off her nose, with another staff member in tow. The new staff member said her name was Kirinjeet Sroye and she was the shop manager. I told her about the customers without masks. She replied that it was nothing to do with Boots and it was entirely up to the customers. I said that I thought it was illegal. Kirinjeet told me it was not. Again, I was thrown at the rudeness of a manager arguing with a member of the public and the sheer ignorance of somebody who is supposed to be running a shop. I then mentioned the staff not wearing masks properly. The response was further argument and hair-splitting: I was told that the staff member was wearing a mask on her mouth. On pushing the issue and mentioning that Kirinjeet had just walked through the shop towards me, alongside this member of staff incorrectly using PPE, she replied that the mask had slipped. She said that she would need to have a word with the staff member and find her a better mask. These disingenuous remarks are rather insulting. There was absolutely no sense of urgency to manage the risk - merely arguing with me and putting forward a robust defence of staff (and an implicit defence of inadequate management). The manager then told me that there was "...no need to be like that ..." I assure you that I was speaking calmly and politely. The only 'being like that,' of which I may have been guilty is persistence. I asked her three times what she meant by, "being like that," but she did not answer the question. As my concerns were clearly being brushed under the carpet, I asked for the manager's name and left to have my flu jab. At all times, Kirinjeet's tone was pleasant and she made enough of the correct noises to pay lip-service to what I was saying. However, she was argumentative and dismissive of the issues raised. Problems witnessed during my visit I was stunned at the way I was spoken to by two members of Boots staff today. In any place I have worked, such behaviour would have seen me hauled over the coals. I'm frankly amazed that your staff feel they have immunity from disciplinary action, perhaps because this behaviour is not seen as particularly serious. I would very much like to believe that the problem is to do with particular individuals, rather than something deeper-rooted. I note that one of Boots' core values is trust, and that respect and integrity guide you to do the right thing. My experience today fell a very long way short of anything I would call respect. My faith in Boots as a brand remains intact at the moment, but I shall never again use my local branch, due to the disgusting way in which some staff, from the top down, feel they can speak to anyone who disagrees with them. Quite apart from the public relations issue, there is still one of safety. Before my visit to the shop today, I assumed that, as a retailer whose very line of business means that its clientele includes the most vulnerable members of society, my time in the shop would be safe. However, I did not feel safe at all. I would advise anyone vulnerable or sufficiently socially responsible to realise that they should be part of the solution to Covid 19, rather than the problem, to stay well away from the Leighton Buzzard Branch of Boots. It is simply not acceptable for the shop manager to wash her hands of potentially dangerous law-breaking in her shop. It is also unacceptable for senior managers to have an, 'oh well,' attitude to infringements of the rules. All this occurred less than a week after the announcement of hefty fines for businesses which fail to comply. I notice, from your website, that Boots prides itself on caring for customers and being a socially responsible business, taking an active role in helping to build healthier communities. I have read that your safety management systems have regard for legal requirements and that the safety of every customer is really important to you - indeed that no one should be harmed as a result of shopping with you. I was also particularly encouraged to see that all staff are expected not to be guilty of "...walking past less than the best." Again, on the safety side of things, some staff are clearly flouting Boots policies and ideals. I hope this matter can be sorted out swiftly. It is extremely serious, as we are in the grip of a steadily-worsening public health emergency. I believe that the manager should face disciplinary action for the disgraceful manner in which she treated me and for presiding over a system which blatantly disregards the law, the ethos of Boots and the safety of customers. I would like measures to be put in place to prevent risky behaviour of staff and customers in the Leighton Buzzard shop because I do not want Covid 19 to take hold in my town. I also believe I am due a personal apology from the manager of my local branch for her attitude towards me. I am keen to read your response. Damian Hughes.
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ID
#2198381 Review #2198381 is a subjective opinion of poster.
Company
Service
Boots Customer Care
Pros
  • Able to offer me a flu jab
Cons
  • Appalling way to speak to customers poor safety
Preferred solution
apology, change in practice, disciplinary action
1.2
Details
Bought a settee, Monroe style 58 inches across the back. It was in the wrong color at store, they offered to make one in the right color. I agreed, waited 8 weeks for delivery. When it was delivered, it was a 49 inch love seat. Right color, wrong merchandise. I refused...
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ID
#2198380 Review #2198380 is a subjective opinion of poster.
Location
Selma, Texas
Preferred solution
Let the company propose a solution

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Verified Reviewer

Woot - Pleased with Arpit D. customer service!

I Bruce shields at inspector shields a yahoodotcom had a slight problem with being charge shipping charges and Arpit D. to care of the matter quickly, thank you, Arpit D.
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ID
#2198379 Review #2198379 is a subjective opinion of poster.
Company
Service
Woot Customer Care
Preferred solution
I am not a pissed customer but I happy customer thanks to ARPIT D.

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Verified Reviewer
Our 2015 Kia Sorento air conditioner has started freezing up. Blower works fine but low air flow through vents. Has happened 4-5 times. Dealer said it was from running AC on max for to long. But the other day it shut off after only driving a few miles. We turned on...
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ID
#2198378 Review #2198378 is a subjective opinion of poster.
Location
Sykesville, Maryland
Company
Preferred solution
Let the company propose a solution
2.3
Details
Bonjour, Au debut de la pandemie vous avez continué a me charger. Mais en Mai je vous ais ecrit pour que vous arretez de me charger. Et j'ai recu la reponse suivante. Mais ce que je ne comprend pas est que au lieu d'avoir un remboursement je vois que vous avez...
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ID
#2198376 Review #2198376 is a subjective opinion of poster.
Location
Montreal, Quebec

Jewel Osco - Cashier very disrespectful and holding a key

1.0
Details
there was no bagger to bag, so the cashier was bagging the groceries, until I got there, she scan my food I paid and she perceives to scan the lady groceries that was behind me and bag her groceries while my groceries is still on the beltway, so I said are you going to bag my groceries, she told me to bag them myself because she didnt have a bagger, mind you she bag the lady behind me, so I told her that her job and I dont get paid to do her work, I spend money everyday at jewel I have never experienced anything like that before very very upset

User's recommendation: Recommendation termination.

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ID
#2198375 Review #2198375 is a subjective opinion of poster.
Company
Cons
  • Poor quality control
Preferred solution
Apology
1.0
Details
We opened a Business Checking Account with US Bank in 2006. In 2029, we opened another Youth Checking Account with them. This year, US Bank contacted us and stated that they do not have all the required documentation on file. US Bank mailed a letter asking us to...
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ID
#2198374 Review #2198374 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Company
Preferred solution
Support with my accounts and discontine the threats

SnapTravel - REFUND POLICY

1.0
Details
We booked a hotel thru Snap Travel and they charged our credit card immediately and then when we checked out of the hotel we were charged again. When I called Snap Travel for a refund, they told me it was over there 30 day refund policy. They couldn't help me.

User's recommendation: DO NOT USE SNAP TRAVEL.

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ID
#2198373 Review #2198373 is a subjective opinion of poster.
Company
Service
Snaptravel Room Booking
Pros
  • Quick booking
Cons
  • Unsafe
Loss
$424
Preferred solution
Full refund
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Playstation - Paid my membership already

3.0
Details
Playstation - Paid my membership already
Playstation - Paid my membership already
Phones are closed, the message refers me to the support site, and it leads to a dead page. You took my money on September 15th (which I have proof) and now I can't play games or use the apps, as I get directed to PAY AGAIN! Then, when trying to seek help, the phones are closed and the site is broken. I am a highly disappointed customer, whom has paid for your service for years. This is unacceptable and I would appreciate it being dealt with promptly. I have screen shots of both my payment to you, as well as the "dead site" you support page continuously lead me to.
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ID
#2198371 Review #2198371 is a subjective opinion of poster.
Location
Los Angeles, California

Ubereats - Unauthorized charges

1.0
Details
There has been unauthorized charges on my card..and I want a refund and card deleted. I dont even have uber eats app on phone or my laptop.

User's recommendation: Have a customer service number that actual works.

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ID
#2198370 Review #2198370 is a subjective opinion of poster.
Company
Pros
  • I need a full refund of my order
Cons
  • Uber charging my card for me not even ordering
Loss
$80
Preferred solution
Full refund

Intex Recreation - Replacement parts

1.0
Details
Poor customer service. For the 3rd time, on hold for 45 minutes, then it rang & I was disconnected.

User's recommendation: Demand option to chat with technician.

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ID
#2198369 Review #2198369 is a subjective opinion of poster.

Wish - Scammed

I was scammed on the 26/9/2020at about 5:29 am to 6:31 am.... someone used my account to order good from your company....so am sending a mail to know if I could get the money back. These my account number 2266725871 and you can also contact me at 07064740511. I be very honored if the company could refund the money back to my account
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ID
#2198368 Review #2198368 is a subjective opinion of poster.
Company
Loss
$26000
Preferred solution
Full refund

Suddenlink - Terrible Company!

1.0
Details
It's impossible to have internet with this company.
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ID
#2198364 Review #2198364 is a subjective opinion of poster.
Location
Round Rock, Texas
Company

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Etsy - Package delivered but recipient never received

Tracking says was delivered but was not placed in locking mailbox (it would have fit) Says was left at door (Ring camera shows not left at door) Seller says not her problem since was delivered. Inquiry filed w post office but no help there. This is not right- should have refund or replacement item delivered (preferable) Amazon guarantees you receive your purchase or a refund. Please call me 786/512-0583 Thank you, Marcy Werner
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ID
#2198363 Review #2198363 is a subjective opinion of poster.
Company
Loss
$49
Preferred solution
Deliver product or service ordered
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Square - Cash app took money out my account

2.0
Details
Square - Cash app took money out my account
Cash app made a fraudulent transaction of $150 from my account this morning with out informing me or refunding my money back I dont like or appreciate it and I wont be using this app again after I get my money back. None of the people can help me at customer service they all had me do some podcast so they could see my phone but never helped me resolve my issue.

User's recommendation: Treat customers like this was your money at risk.

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ID
#2198362 Review #2198362 is a subjective opinion of poster.
Company
Product
Square Checking Account
Loss
$150
Preferred solution
Full refund

Bovada - Didn’t get my winnings

I played a game got up to 250 dollars then when I logged back in I was at 0.29.
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ID
#2198361 Review #2198361 is a subjective opinion of poster.
Location
Marrero, Louisiana
Company

Spotify - Change cell number

I want to change my cell phone number because I have an Android now and want to download Spotify. I think you also have gmail address. I dont remember if I changed it from Verizon to Gmail Please tell me what to do, Thank You, Anna
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ID
#2198360 Review #2198360 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Company

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Postmates - Complaint and refund

My deliver driver yelled at me because she couldn't find my apartment,never bothered to call and threw my food my stuff was all over the bag
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ID
#2198359 Review #2198359 is a subjective opinion of poster.
Location
Phoenix, Arizona
Company
Loss
$26
Preferred solution
Full refund
Very upset with how Universal Studios has dealt with the pandemic. I am a pass holder and so is my boyfriend. We have not been able to return to the park due to the health concerns of Covid. I feel Universal should have started recharging pass holders when they felt...
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ID
#2198355 Review #2198355 is a subjective opinion of poster.
Location
Orlando, Florida

Copper Wear - Not sure if shipped yet

Don't know where they are
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ID
#2198354 Review #2198354 is a subjective opinion of poster.
Location
Jacksonville, Texas
Preferred solution
Deliver product or service ordered