Jennalyn Vhm
Jennalyn Vhm map-marker Auburn, Massachusetts

Dollar Rent A Car - Toll Scam!

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Renter Beware! I recently rented a car from Dollar Rental Car at San Francisco Airport. I was asked by the attendant if I planned on crossing any of the toll bridges. I told them I wasn't sure, but if I did that I would just pay the tolls in cash. I was told that I wouldn't be able to do that and that I would have to pay the tolls in advance. With that said, they added $14.99 for the 10 days I was visiting at a cost of $134.91. I asked if I would be credited that amount if I didn't cross any toll roads and I was told yes. When I returned the car I told the attendant that I did not use any toll roads and wanted that charge removed. He told me I would have to speak with someone in the office. I contacted them when I returned home and was told that since I signed the rental agreement with the charge, that I was responsible for the charges. This is a total scam! They just stole $134.91 from me!
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User's recommendation: Do not rent from Dollar Rental Car!

Maurice D Dsl
Maurice D Dsl map-marker Detroit, Michigan

MeTV - Scheduling

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I am sick of watching the same old shows day after day reruns all the time Me-TV needs to get new programs I'm sick of watching Adam 12 reruns your shows are the same since you came on the air it's time to change all your TV formats and shows you want to be a good station get rid of all these old shows and get some new old shows leave it to Beaver I can't stand it anymore I can't stand any of the shows you got anymore because they're all reruns the rifleman's reruns wagon train reruns once they run the show out they go all the way back to the beginning every time you can do better there's better shows that we haven't seen in years like police shows Streets of San Francisco the FBI a mod squad shows like that they're out there you could purchase them get with it guys
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Ken C Aep
Ken C Aep

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Verified Reviewer
| map-marker Jacksonville, Florida

The Tire Choice - Damaged my vehicle, 1 month later still have my car...

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May 1st. I stopped at the Tire Choice/Monro Tire Service Center to get a slow leak fixed on my 2013 Mercedes. When the Mechanic pulled it out, the rear end was sitting very low. The Mechanic said to try and restart it, which I did. It started to rise up, but dropped back down before lt completed. The manager, Hunter, told me that another one of his mechanics told him that the mechanic that worked on my car let it down too fast and damaged the rear air shocks. Hunter had it put back on the lift, and he and the two mechanics inspected the air shocks. He pointed out that it seemed to be a top seal on the passenger side. He said he would have it repaired and suggested that I have the drivers side replaced as well, as the vehicle is 11 years old and it may malfunction too. I agreed. He said he would get a price on the parts and call to let me know. About 2 hours later, he called and said my car was ready. ? No call with price. Upon arrival, I saw that the rear end of my car was still low. I talked to the only mechanic there, and asked if the manager had it repaired as he said he would. The Mechanic said no. I then told the mechanic to please ask the manager to have it repaired properly. About 1 ½ hours pass and I get another call. Your car is ready I drove back to Tire Choice only to find that my car was now sitting cockeyed! After discussions, I got tired of pointing out that it was obviously not correct, and told them I will take it to another mechanic to have it inspected. Driving towards the exit, I heard a loud pop, and the rear end dropped all the way down again. I pulled it into a space by the front door. A mechanic sits in the car and restarts it. Meanwhile, I am behind the vehicle with the manager, who is now telling me that hes not positive that it is the rear suspension and does not want to have it repaired until he is sure thats what it is. I told him it is obviously the rear suspension and he declines to agree. Just then the mechanic steps out and says, and I am paraphrasing, Yeah, it must be the rear suspension. Thoroughly frustrated, I told the manager I would give him a week to decide how he would proceed and to call me then. I went back the next week. I dont recall the actual day. I do know that he told me it was at a Mercedes dealership to be worked on. He said they could not start right away, but they would fix it as soon a possible. I thought, ok now a properly trained mechanic will be working on it. I went back to get an update. As I was walking in, I heard him asking someone on the phone, how it was going with the Mercedes. He then told me the guy at another Tire Choice was having trouble getting it calibrated?! I didnt even address the lie he had told me, I just asked for his superiors contact info, WHICH HE WOULD NOT GIVE ME, And the phone number to the head office. He gave me the Monro head office. I left an appropriate review as soon as I got home. I received an email response, which turned out to be an auto response, as I have not heard back after several attempts to contact them. Later that day, I received a call from Hunter. He spoke to his boss, who told him to file a claim with their insurance company. Travelers Property Casualty Company. I didnt hear anything else about it until Friday the 25th. A rep. from the Ins. Co. called to tell me the car would be towed to a Mercedes Benz dealership to be inspected. AND. if the damage is age related, they would not pay the claim. YEP! As I said, my car was sitting level and riding perfectly up until the mechanic at the Tire Choice pulled it out of their garage. May 28th. I drove to the Mercedes dealership, where they made the apt. UPDATE:May 30. Car is still at Tire Choice. No response to emails and phone call.
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User's recommendation: Steer clear!

Mike C Kgn
Mike C Kgn map-marker Troy, Missouri

Capital Vacations - We were told the Contract is Cancelled.

We are extremely dissatisfied with our timeshare experience with Capital Vacations, (CV). Despite our repeated pleas to be released from this agreement, they have only gone so far as to close our account while keeping our loan open. This is unacceptable. It feels as if we were conned into purchasing this timeshare under false pretenses, as Brent Lamb and Aaron Begley blatantly lied about what we were getting. We trusted them and are now stuck with a loan for something we no longer want, need, or even own. Capital has canceled our contract, so we no longer have rights to our timeshare but are still responsible for the loan. A loan for what? Do yourself a favor and steer clear of Capital Vacations. Well, first and foremost for me, CV had two of their employees tell us our contract was cancelled. If the contract is cancelled, why do they think we owe the Credit Card Company money for something we did not receive? It could be that they are two more players, actors in their scheme. The credit card company, RCI, they, CV, used the card anyway and stuck us with a $10,000 down payment and will not listen to our request to dispute the charge. They, CV, did this when we were told not to activate the credit card.
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User's recommendation: Do Not Do Business with Capital Vacations!

Lisa L Hxp
Lisa L Hxp map-marker Grand Chute, Wisconsin

Ricoh - Customer Service

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We purchased a used Ricoh copy machine from a business associate with the intent to transfer the machine and the service contract to our business. The machine was moved to our office at the end of November 2023. It is now 6 months later. After many phone calls and emails and even signing a new service agreement, it seems that Ricoh still does not have its 'i's dotted and 't's crossed. According to the customer service representative today, it appears that the issue must be taken care of via another email request to the billing department. We love our machine, but Ricoh provides terrible customer service.
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Pros:
  • Nice machine
Cons:
  • Lack of customer service and follow through

Preferred solution: Our service contract completed so that I can call a service man and so we know when the bills are due.

User's recommendation: Purchase from a company that cares about customer service.

Jesus Q Cmo
Jesus Q Cmo

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Verified Reviewer
| map-marker Cardiff, Wales

LinkedIn - Jesus.o.quintero88@***.com

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Good morning, I have been locked out of my LinkedIn account, and I have reason to believe that LinkedIn's "Professional Community Guidelines" have been used as a tool for violation of my 1st amendment rights to freedom of speech. I would like my account unlocked immediately so that I may access it without further requirement of a government issued ID to access my account. Is LinkedIn acting on behalf of a government entity to request a government ID? Is LinkedIn acting on behalf of the government on any other matter I should be aware of? Otherwise, please state how Linked In's community guidelines grant it the right to restrict my account for posting content that expresses my personal beliefs and opinions. Please state how Linked In's community guidelines grant it the ability to suppress 1st amendment rights. I look forward to hearing from you.
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Alan A Xqk
Alan A Xqk

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Trivago - Hotel Reservation Issues

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I booked a hotel through your website and the next thing I know, it's through Algo hotels. Your website states free cancellations, which I canceled 4 months before the cancellation date. Algo hotels said I have to pay $94.00 to cancel and get my money refunded, and if I don't pay that after the cancellation order was put in, I would lose all the money I paid for the hotel. I have never had to pay for a cancellation fee if it was done by the date of free cancellation. There is nothing on your or Algo's website about this cancellation fee. I thought I was booking through Trivago, but Algo hotels sent me a confirmation email that you cannot respond to, you have to call to cancel or modify your reservation! They must do that to scam you to cancel your FREE CANCELLATION reservation. I really thought Trivago was a good company to book a hotel reservation, but I was wrong, there are no other companies that charge you for a free cancellation! I have booked through many websites, never had a cancellation problem, until I went through your website and got Algo. What is your response about your cancellation policy?
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Loss:
$94
Pros:
  • Had a good reputation
Cons:
  • Booked hotel reservation thru a company that had a very bad reputation

Preferred solution: Refund for free cancellation fee of 94.00 that had to be paid to cancel. There is no where on your or algo hotels website mentioned this fee. What does fee cancellation mean to you!

Anonymous
Guest-5888204 map-marker Faridabad, Haryana

Excitel Broadband - Biggest mistake of subscribing to Excitel! my money is stuck...pathetic service pathetic connection which is down every second day!

my work suffer big time...i have wfh system and i was promised that the speed is good etc etc ...network is down every second day. now its over 5 hours and net is not working...nobody to address the issue. now when i called, i have to wait for 19 minute and my number is 27...show what poor service this company gives...highly unethical and false practise. my money is stuck...why the *** you guys charge annually because u know how terrible you are that customer wil have no other choice but regret their decision and get stuck with your poor and downgraded service. The other day the reason was given" dog bit the wire" so connection was broke...i mean seriously!!! dog bit the wire...have some shame at least. its our hardearned money not earned by fraud like you guys!
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User's recommendation: DO NOT SUBSECRIBE TO EXCITEL

Logan D Ghy
Logan D Ghy

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| map-marker Spokane, Washington

Bunn - Poor customer services

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My experience with Bunn has been extremely disappointing and frustrating. Their inefficiency in responding to service requests, failure to fix problems, and manipulative billing practices, By making you open new PO each time when they never fixed the unit just so they can charge you again and again. And lack of integrity have left me with a negative impression of their company. I strongly urge potential customers to consider these issues before engaging with Bunn. It is my hope that this review serves as a warning and encourages the company to improve their service standards and ethical practices.
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User's recommendation: Don't Buy Bunn

Johnna W Knk
Johnna W Knk

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Verified Reviewer

Rockstar Original - REFUND

Good morning! I placed two separate orders, and both are being delivered to two different places. Order numbers: 988589 / 989394. Both orders were delivered a day apart. My items were delivered while I was out of town, celebrating my son's birthday! Upon our return on May 23rd, I could not locate either of my packages! I waited for 5 extra days and asked around my neighborhood before submitting a request! No form of picture was sent to my email for delivery confirmation. Not only has $220 of my money gone down the drain, I had to go out and spend extra money to replace my son's birthday gift that I ordered! This is my first time shopping on this website and I feel like I've been robbed! Is there any way I can get a full refund back to the original card method for this inconvenience? Please and thank you.
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Loss:
$220

Preferred solution: Full refund

1 comment
Babu A Ijz

I have done online business with Ali Express now I don't want to do it anymore I have 6 thousand 67 dollars I want to withdraw it now please help me and try to refund

Bill O Bxu
Bill O Bxu

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Verified Reviewer

Take heed of these reviews. I wish I had read them before I signed up for Match

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Just by sheer luck, I came across J4Bride.com and I met my future to be wife there. Even after that Match would not allow me to cancel my membership. They keep renewing it every month even though I made sure I unchecked this option. To add further fire to the flames when I try to cancel I'm being redirected to the page that isn't there. There is no customer support to contact. They don't reply to emails. Don't be suckered into this scam, guys! The site mainly consists of scammers and fraudsters from all over the globe. They all say they are located close to you, and they all seem to fall for you in an instant.
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Loss:
$160

Preferred solution: Full refund

Mala D Pjn
Mala D Pjn

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Yanwen Logistics - Item not received but notified as delivered

Yanwen Logistics - Item not received but notified as delivered
Yanwen Logistics - Item not received but notified as delivered - Image 2
Where is my package? I need proof of delivery. Nobody showed up at my doorstep on May 25. I have CCTV footage to prove this. Yet, you recorded it as delivered. If the parcel was delivered to the wrong address, admit it and provide a full refund. I have proof of the package provided by the sender. The address is correct. So I don't see what could have gone wrong, unless the delivery personnel is being dishonest. It is frustrating when we pay so much for shipping and our item goes missing. The sender asked me to get the refund from the shipping company because it is recorded as delivered on their side. This isn't fair to the consumer. It's even worse when you're emailing and calling so many times and yet not receiving a response for 3 working days.
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Loss:
$32
Pros:
  • No pros
Cons:
  • Unreliable and very bad customer service

Preferred solution: Full refund

User's recommendation: Never engage this company. They are unreliable.

Phyllis B Ihu
Phyllis B Ihu

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Verified Reviewer
| map-marker New York, New York

TopView Sightseeing - Terrible customer service

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I have been on the whale watching cruise twice, and on the city lights dinner cruise three times. The first time was an absolutely horrible experience, and I received a credit for our group of five. Since then, I have been trying to use up the credit. You would think they would issue me a coupon with the amount of credit balance that I have so I could book the trips myself through their website, but no, they have to make it complicated. In order to use my credit, I have to go through their Zendesk, who only responds to emails at midnight and is not very efficient. I went to the website, found the cruise I wanted, which was on a discount of 41%, and I wanted to book it for three people and use my credit. Five days later, and we're supposed to go on the boat tonight, and I still don't have a confirmation back from them. When they did get back to me, they were trying to charge me more money than it says on the website, and even though I sent them multiple screenshots of the price on the website, they are still charging me a higher price before I can use my credit. I actually finally got someone on the phone today, and they were not helpful, nor were they pleasant at all. They never said 'Thank you' or 'Good morning' or anything kind or nice. He listened to my problem and then simply said, 'I'll have a manager look at it,' and that was the end of the conversation. That was four hours ago, and I'm still waiting for somebody to tell me whether or not I have a booking for tonight's boat ride. We're trying to plan our day, but we need to know if we're going on that boat so we can cut our activities short in time to make the boat ride. The cruises are nice, the food is mediocre, but the photo ops are spectacular. Of course, you could get the same photo ops by riding the Staten Island Ferry and save a whole lot of money. But we wanted the whole dinner experience with the DJ and everything, and I've done it before and enjoyed it all except for one time when it was a disaster. The problem is if you have any issues where you need to contact customer service, you are at their mercy, and it is not easy to contact them and they are not very friendly or efficient. Customer service is the absolute easiest thing to do in the world. All you have to do is be kind, pleasant, and empathetic. They fail on all these counts. If I could give them a minus five for customer service, I would. Also, beware because when you book, the prices you will see what your price is and then on the final page you will often see additional fees for gas and docking. When you operate a boat for tourism, gas and docking are operational costs and I should not have to pay additional fees for those things. I don't pay additional fees for your staff, do I? Or for toilet paper in the bathroom, do I? That's just taking advantage. You really have to beware. They have a good concept and if they did some work on their customer service, they could really improve the product they are providing.
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Loss:
$100
Pros:
  • Great views great concept
Cons:
  • Misleading pricing and terrible customer service
  • Website quotes one price and the price changes the minute you click buy ticket

Preferred solution: Apology

User's recommendation: Beware

robin d Iyc
robin d Iyc

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Jimmy Dean - Toaster Pop Ups

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This is a ripoff. I toasted one according to directions. Topped it off with a bit of butter, salt, and pepper. HUGE DISAPPOINTMENT. The taste and flavor were very good. The amount of ingredients within was ZILCH! I felt like I was chewing dough. I could not tell if there were eggs, sausage, or cheese within. It needs much more inside ingredients. And one is not enough for a breakfast serving. The Jimmy Dean Biscuit Rollups are much better. I will not buy this product again. Robin Dinsmore redredrobin01@***.net 10631 Weymouth Street #102 Bethesda, MD 20814 P.S. I would like coupons as reimbursement for other Jimmy Dean Breakfast products. Thank you.
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Pros:
  • Quick breakfast that tastes good
Cons:
  • Toaster pop ups are a waste of monies

Preferred solution: Coupons

User's recommendation: Don' Bother Trying

Barone A
Barone A

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Snapchat - Wrongfully Banned Acoount

Hello, I am Drew Barone and my Snapchat username is barone0202. My email is drewbaron64@***.com and my phone number is 330-564-****. I am reaching out to you because my Snapchat has been compromised. My account has been banned and I have no clue why. I have personal information on there and years of memories with my family that I do not want to lose. I have used Snapchat for years and never had an issue until now, but I am beyond baffled and frustrated as to why I would lose my account without any warning, especially when I have violated no terms of service. I believe my account has been hacked, which is a major concern for me. If you could kindly explain what is happening and why, as well as how to fix this, that would be greatly appreciated! Thank you.
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Cons:
  • Stare at your personal info

Preferred solution: My account back.

Alan A Xqk
Alan A Xqk

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Verified Reviewer
| map-marker Bradenton, Florida

Algotels - They say free cancellation by a certain date, but when you cancel they charge you 94.00 saying it’s taxes and fees.

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Reservation had free cancellation until 22 Nov 2024. But they said it will cost me 94.00 to cancel, and if I dont pay that fee once I cancel I would lose my entire fee that they charged me (997.00). What a big deception to say free cancellation. All they other websites I booked thru they sent an email to cancel or modify my hotel stay. You have to call to cancel your reservation because the confirmation emai they send you, you cant reply to. I have never been charged to cancel a hotel reservation when it says (FREE CANCELLATION) by a certain date. This reservation was being cancelled 4 months before that cancellation date!
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User's recommendation: No that’s why you can’t respond to the confirmation email they send you, to charge you a fee!

Glenn C Ink
Glenn C Ink

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Supporter
| map-marker Farmington Hills, Michigan

Ford Credit - Pre Qualification? Who asked for it, not me!

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Received a letter originating out of Cleveland, Ohio from Ford Credit indicating that I was not approved for a prequalification offer. First of all, after being a loyal Ford customer for over 50 years, I do not need Ford Credit for any of my purchases. My Credit Union affords me a lower interest rate by far. So, why am I being put in a fishbowl for a preapproval offer and then denied. Dealerships just have the right to run a person who's interested in a car yet, does not fill out any credit applications. Unscrupulous business practices, and I am hoping I do not see a hard hit as a credit inquiry. Who in the world is Lexis/Nexis to begin with? My credit scores are in the mid-700s. I do not need Ford Credit. My next purchase will certainly make me think about how loyal I've been to Ford and where else I may go.
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Cons:
  • Ran a pre-qualification without my authorization

Preferred solution: Apology

User's recommendation: Tell them if you don't want your credit run - just like I did. I had my own financing. They ran it anyway.

Former Customer
Former Customer

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Verified Reviewer
| map-marker Chicago, Illinois

Shentel - Bad Service

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I've been a Shentel customer for around three years. While I was happy to pay the plant extension fee to build out to us (over $5,000) and happy to pay the monthly fee of $252/month for internet service (Gigabit, Unlimited Data), which was later lowered to $135, it was only acceptable if we had a good, stable internet connection. We both work from home and rely on the internet, having both a primary and a failover 5G connection that our routers automatically switch to when there are issues. Unfortunately, Shentel is no longer our primary connection as we had to cancel their service within the last month. For about six months it has not been reliable. We constantly had to switch over to our secondary internet service due to momentary outages and frequent packet drops. Latency was also rather high from the Redwood CMTS. We have switched our primary provider to Starlink, and while we have slower speeds, the connection is not only more stable but has less latency than Shentel did. The Shentel infrastructure in our area is a very dated system of hardline coax directly to the CMTS in our area, not HFC where there is fiber to the node as is typical with most cable providers, which I believe contributes to the problems. Additionally, Shentel has been focusing on deploying fiber in other areas in the local markets (as well as in other markets through GloFiber). Additionally, their DOCSIS networks are not very secure, as they are not using BPI+, which means your traffic could be viewed by malicious users on the DOCSIS network, while I understand traffic should be SSL encrypted from the sites you are browsing this basic protection should still be inplace to provide layered protection. They are also not updating the firmware on the cable modems, which is another major security hole. While it's understandable from a business point of view why they wouldn't want to invest in and properly maintain this old coax system as it's not only expensive to maintain but also harder to properly troubleshoot and diagnose RF problems (along with finding good RF techs) compared to modern GPON systems, it is what is in place today, and what they extended when I paid. There seems to be no plan in place to fix the plant or replace it with GPON or at least fiber to the node as a stop-gap. I've never in my life experienced this many problems with a cable company. On top of that, I do not believe they have good tools in place to properly monitor the coax plant. They are using BBX, which is much more limited than what the bigger companies use. Tech support always just brushes you off, saying there are no problems. For example, Starlink has proactive monitoring and specifically informs you about any issues. Shentel doesn't even have basic status monitoring portals for customers. You must call, but typically you are just told to reboot your modem, and they see no issue. When Shentel fixes their coax plant or, at this point, gets GPON to my address, I will return as a customer. My last request asking them to monitor the area, or even my connection specifically long-term in some manner before I would reconnect, was completely ignored. Until Shentel decides to fix their infrastructure, I will not consider returning as a customer. I believe they may be more interested in selling off their legacy markets at this time based on how they treat these markets.
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User's recommendation: Don't sign up for Shentel unless it is Shentel Fiber or GloFiber

Prabhakar S Rbq
Prabhakar S Rbq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Verified Reviewer
| map-marker Bengaluru, Karnataka

Reebok India - Reebok Show heel tab missing

Reebok India - Reebok Show heel tab missing
Reebok India - Reebok Show heel tab missing - Image 2
I purchased Reebok Men's Ultra Fit M Running Shoes, size 8, from the Myntra online store. The shoes were delivered on May 3, 2024. I didn't wear the shoes for three weeks after delivery. When I finally opened the package, I realized that the heel tab in the left shoe was missing. I didn't expect this lack of quality control from a major brand like Reebok. Now that the return time frame has passed, I can't return the shoes and have ended up with a defective pair that I cannot wear. I'm not sure who can or will take action - Reebok or Myntra? I've been a Reebok fan for years, but this experience has made me reconsider purchasing more of their products in the future.
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Loss:
$24
Pros:
  • Good products
  • Excellent quality & supper styles
Cons:
  • Till this happened

Preferred solution: replacement

Sarah G Czo
Sarah G Czo

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Verified Reviewer
| map-marker Syracuse, Indiana

Polywood Furniture - Terrible- Non- existent Customer Service

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Polywood Furniture - Terrible- Non- existent Customer Service
I have been trying to contact Polywood for 10 days to return cushions. Polywood has a 30-day return policy. No one ever answers the chat, which is a total joke. I have sent at least four emails to the customer service email, and they have all gone unread. No human ever answers the customer service line. It's endless music - I wait for up to half an hour before finally giving up. I have never dealt with a company like this. It's terrible. I don't think anyone works there. Oh, and as I type this, I've been holding for customer service for 30 minutes - this is my fifth call to them - always the same thing. I'll never buy anything from this company ever again.
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Loss:
$100
Pros:
  • Nice quality product
Cons:
  • Delivery to front step unassembled
  • Non existent customer service

Preferred solution: Full refund

User's recommendation: Stay Away