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SupporterMaLinA - Son for your review
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Verified ReviewerTakealot - Parcel 14842****
I had placed an ordered and was told that it would arrive on the 13th then the 14th, then I rescheduled for the 18th, still nothing. I called and got confirmation that I'll get my parcel on the 19th of March (today).
The driver arrived to my destination and we spoke briefly on the phone, after 3 minutes of waiting, he left. When I called and asked him where is he, he said he left because he got another call. Meaning my parcel wasn't important for me to receive it. When I say I'll report this issue, he tells me to go right ahead he doesn't care much.
I'm so furious at this point because I've never had this problem with takealot before. Drivers are becoming to disrespectful and I have escalated the matter and I hope it can be resolved.
Preferred solution: Apology
Days Inn - Over charged and only stayed 1 day
I checked in at 1:37am and checked out at 7:45am I was charged a $100 deposit plus $113 for the night. I was told that the deposit would be refunded as long as we checked out before check out time which is 11am.
I've checked my account to see if my deposit was returned, and it hasn't been returned. I called the location, and they said it was refunded on the same day but nothing has been returned to my account. He said he would email me a copy of the return but couldn't seem to get my email address correct after telling him it was my first name I never received the email.
I've tried contacting corporate, but the wrong number was provided. Days Inn Champaign IL
User's recommendation: Be careful
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Verified Reviewer | Lighthouse Point, FloridaKia Motors - Getting the runaround from my local Kia Service Department with regards my car in for service 11 days ago
My car 2019 Kia Soul ! has been in for servicing at Phil Smith Kia in Lighthouse Point, Florida since Friday, March 8th when it broke down and luckily I was able to get it there.
To date, Monday, March 18th I have been getting the runaround as to when my car will be ready. It was not looked at until Tuesday, March 12th - my service representative advised me they don't diagnose on Saturdays and Monday he was off - which he failed to tell me on Saturday. After numerous days awaiting a part the day I am told the car would be ready keeps getting pushed back - today marks 11 days since I took the car in. I keep getting the same answer - we are busy and since your car was considered a "walk-in" we have to take care of our other cars first.
I have been a customer at Phil Smith Kia since November 2021 when I relocated to South Florida. I am a senior citizen w/o transportation and still working part time. I asked if I could get a loaner and was advised no. I cannot afford to rent a car.
I left a message with the Service Manager, Randy Rosario, but to date I have not heard back. My service rep advised it should be ready Tuesday, March 19th but I feel discouraged at this point.
This is my 2nd owned Kia but after this event I will think twice before buying another. Please help me get direct answers.
BTW my service representative is the Service Manager's son, Johnathan Rosario.
Frustrated in Pompano Beach - Joann Butkiewicz
- Tiktok challenge making it easy to steal a kia car
- Phil smith kia service dept lighthouse point
Preferred solution: Have the service on my car completed after 11 days and returned to me.
User's recommendation: Think twice before having your car serviced at Phil Smith Kia, Lighthouse Point
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Verified ReviewerAmerican Airlines - Itineray
No one was at the counter to help, airport killen texas, and there is nothing that said, when you book your flight you should be there 45 minutes prior like it says for all the other aiport in the email that the sent you to show your flight was confirm. specially most peolple who flying from that aiport are people who in the service, in my case i was just got back from over night shift work.
i get there 30 minutes before boarding they still didnt let me in.
i had to pay another flight from austin which cost $312. and $120n for uber i would like to know if there is a way , you guys can wave that $312.
- Confort
- Services was bad and i feel they do not care for soldiers
Preferred solution: waiver
User's recommendation: have people working at the counter
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Verified Reviewer | Long Beach, CaliforniaAmazon - Missing package
Greetings to you all, it is a heavy heart that l have to write to you pertaining a package that l ordered on your platform amazon Samsung Galaxy S20 Ultra, 128GB,Cosmic Black-Fully unlocked(Renewed) order number(112-052****-390****)
I ordered this phone on the 13th of January 2024 and it was supposed to be delivered on the 22nd of January 2024, l never received this package, after 2 weeks of searching it l then engaged your customer service associates
Despite all the efforts of charting with them they all promised me refund within 5-7 days which never happened, they then ended up referring me to the seller and the seller referred me back to Amazon saying l must file A-Z claim of which l did but then it was denied for reasons l dont know
Right now everytime l try to ask about this lm told the same story but this dont change the fact that l ordered a phone and fully paid for it and it was never delivered,
Noone was interested into investigating as to what happened to this package
Im am really hurt and disappointed, l was excited into receiving this package and it never arrived, l regret the day l ordered this phone
Attached hereto, please find some of the charts l did with your customer service associates
Kindly help
Preferred solution: Full refund
Bloom Broadband - Wifi non-existent
I pay for the fastest plan, 300MBPS, for $74 a month. Want to guess what I actually get?
Upload speeds of max 20MBPS and download speeds never even reach 1MBPS. I contacted every internet provider for my area, and no one services my building, so I am truly stuck with this provider. I cannot call the company, since there is also limited cell service and usually I would use wifi calling but that isn't happening so calls keep getting dropped. So I tried to email them, email bounced back saying the company's server wouldn't accept the email.
Currently speed are so bad it will take several minute to load a single webpage, unless there is more than one device trying to use the wifi, in which case forget it. Netflix won't event try to load as it says the service is too slow and unreliable to use.
- Inconsistent access
- Dial up speeds
Preferred solution: Offer different wifi at my building
User's recommendation: Don't bother
Premier Inn - Customer Service is not fit for purpose
I have stayed in a number of Premier Inns and found them very good and staff always courteous and helpful. However i had a booking for Sunday night 17 March at Buchanan galleries in Glasgow as I was attending a concert at the Concert Hall.
Unfortunately I was unable to stay overnight for family reasons. I was told by the young man at the desk that although my room was non refundable I should contact Customer Services for a refund for breakfast, and there the nightmare began. After twice being on the phone for 15 minutes no-one responded. Tried to email but could find no appropriate address.
This organisation needs to take all reviews seriously and review its Customer Service procedures.
It should be contactable at weekends and should be better staffed. I lost the will to live and gave up!!
- Comfortable and accessible
- Very poor customer services
Preferred solution: Full refund
User's recommendation: Make sure you book refundable room !!
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Verified ReviewerExpedia - Hotel king christianstead st croix
I booked a room at King Christiansted for March 11 through the 17th. When I booked the room I booked in the main building with a balcony when I arrived on the 11th I was put in another building off site although within walking distance, it was not on site there were no employees in my building, it was next to a dumping ground and my room was three flights up with no elevator.
I also had no balcony. I am 72 years old and found it difficult to walk up and down these three flights. I did not feel safe next to this Ally the room had four hangers with no dresser so most of my clothes remains in my suitcase on the floor for two days. I had no body wash as it was removed from the room.
I requested multiple times to please be moved, and I was told that this was not possible due to the fact I booked through Expedia and should never do that, I actually booked a room a few days at another hotel as I was having difficulty walking up and down the stairs and actually if I needed a towel I needed to walk over to the main building as there were no phones in the room either this was not a very nice trip Thank you for listening and your consideration Angela Gerace. 480 532 ****
- Hotel would not give me any consideration because i booked through expedia
- And they advised to never do that
Preferred solution: Full refund
User's recommendation: Don’t go there
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Verified Reviewer | Fort Pierce, FloridaJPMorgan Chase - Unable to obtain 2023 tax documents, 1099'(s) and any relevant irs correspondence
I have spent two weeks, countless hours on phone and schedule visit with bank (many many miles away), unsuccessfully attempting to obtain 2023 tax document(s) for private client account 179068**** which was unilaterally closed without warning or explanation in July of 2023. The account contained approximately 3 million dollars.
I have repeatedly offered to pay any mailing costs,
Due to extremely evasive nature of bank manager David McCrea and unsigned letters from Chase, I have now initiated a OOC complaint.
I am also becoming suspicious of fraud or other illegal activity on the part of Chase or it's employees.
I obviously need said document(s) and relevant irs correspondence (if any) to file 2023 tax return.
At this point I am beyond angry angry and frustrated. I believe I deserve a prompt reply from a responsible individual with a name or (employee number) and title
- Polite
- Unreachable
- Do not conform to banking laws
Preferred solution: 2023 tax documents and relevant irs correspondence regarding large private client account which was unilaterally abruptly closed without warning or explanation in 2023.
User's recommendation: Do not use Chase bank or JPM Chase brokerage
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Fairborn, OhioPetlab Co - PetLab will lie and give terrible service
I ordered one order for $103+ and when I checked PayPal I had been charged twice. I called PetLab and asked the guy that served me to take off the 2nd charge.
He assured me that if I was charged twice that petlab would automatically take off the one charge and just send me one order. He then told me he double checked my account and that I had only one charge for $103+ and that everything was ok. I took him at his word and was relieved because $206 was too much at one time. I had signed up for auto delivery with the plan to give it to my 10 year old and 1 year old dogs long term.
On the delivery day I received 2 pouchs each containing a $103 order so it made me short of funds. PetLab is a joke and I will spend the thousands of dollars that I will be spending on dog supplements elsewhere. All PetLab wants is money and if there is a problem they will send a lot of messages telling you that they will be contacting you soon but they will never contact you at all. Thats fine, I have been giving my older dog Probright for three months now and the stuff does not work at all.
I am an RN and I know how to observe whether a health product for man or beast is working or not!
I plan to share my experience with PetLab on every social network that I am on each and every time I am in Facebook etc. to warn all that might read my posts!
User's recommendation: PetLab is not trustworthy and will lie to you and assure that the problem(s) are taken care of and then just do as they please. There are much better companies to buy from. I suggest you shop at Chewy as Chewy has excellent, honest associates.
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Verified ReviewerMoonpig - Terrible customer service
I've been using moonpig for years. Every year I send my fiance gifts straight to her place of work.
These gifts will usually contain multiple items, for example a hamper, with a card and flowers or flowers, with a bottle of prosecco and a card etc. Yesterday I placed an order for a bottle of Prosseco and a giant card which has been personalised detailing a surprise trip to Rome. Moonpig have now decided to change the way they do business. Instead of sending everything out together so that the recipient receives the entire order as one, they send items out separately.
Meaning they charge delivery charges for EACH item and they also arrive SEPARATELY.
My fiance has already received the bottle but not the card so the surprise of receiving both together has been ruined. After a lengthy live chat convo with moonpig, all I received was the usual robotic answers to my complaint. No apology, no understanding of the situation and no responsibility for their actions. I am truly gutted they have changed how they do business.
Now I will have to find an alternative option to surprise my fiance in the future. Congratulations moonpig...
you've joined the ever growing list of companies with *** customer service that do not care about their customers. You've just lost a loyal customer and I'm sure many more will follow once they realise what you have started doing!!!
- Convenient
- Items arrive separately
- Multiple delivery charges
- Items arrive late
Preferred solution: Full refund
User's recommendation: AVOID
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Verified ReviewerArrivia - I explained to her in the process after watching the presentation and the plan offers, we were hit with expenses not covered under our homeowners insurance, and couldn't afford to get a membership.
To file a complaint against a sales advisor in Ontario Canada and I did not receive my travel voucher free gift. Sales advisor acted as though we wasted her time after explaining we were hit with expenses from pipes bursting in our home that insurance doesn't cover.
This was after watching the presentation and before getting with her a second time to discuss possible plan offers. Her attempt to guilt me over her time didn't sit well with me and I have no intention of joining now if this is how the sales advisors operate.
I checked reviews and it also solidifies I made the right choice and can see why such poor ratings exist even with the BBB. I informed her I was going to report her and I never received the vouchers I was promised for watching the presentation which proves to me if you don't do what they want they stiff you after wasting my time watching a presentation where a vacation that's probably not worth even taking and is probably subpar at best.
- Sales advisor very pushy and unappreciative of my time
Preferred solution: Deliver product or service ordered
User's recommendation: Check the reviews and make your decision from there
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Verified Reviewer | Dallas, TexasHilton Honors - Failed web and mobile app and help desk
As a customer, I have wasted hours of my time to perform something that I can spend as little as 1 minute to do on other platforms/ hotels. Webpage was not able to perform profile changes, called in and after waiting for a while on the phone then only to be informed its not within their hours of operation.
Sought through online, finally found online chat option. Chat agent response was extremely slow, and I had to literally keep my phone screen active. I had to be proactively providing him information as if I was the customer service agent. Communication was horrible.
Then after about 20 minutes only to be informed he needs this information to validate and then finally he said, you can go online to change those information. I said online doesnt work! Thats why Im here! Then he said no worries.
And after about 5-8 minutes wait he told me: you can call this number. This is such a joke
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Verified Reviewer | Havelock, North CarolinaResolved: Bojangles - Very pleased with my service and your manager Michael
I didn’t have an issue. I just wanted to give praise for such a good manager, Michael.
It seems like he weeded out all the people who did not want to work and he has a really good team who wants to work and is pleasant and just a big change. He seems to have everything in order and he was very delightful and he remembers me and thank me for recognizing that he was trying to get the restaurant into top, not shape and that is exactly what he did when I visited yesterday, Mike, you are the MVP of Bojangles restaurant by far the best manager since Ive been down here for a whole year. The staff seems to like him hes not rigid and cold, but he gets the job done. They dont play with him and the ways of not getting their work done.
They understand he is a leader and he commands respect and he smiles a lot and so does his staff. I really enjoyed my time in the store yesterday, so might keep up the good work .
My check number was 249758 and my cashier was Hameen very pleasant as well. I went in at 3:47 PM. Thank you for bringing Michael to the team because he is a great asset to you guys.
Resturant nothing but good reviews for me especially since Ive had so many bad encounters with several different managers.
They yelled in my face in front of their staff, a man and a woman but Micheal is great. Thank you again Micheal.
- That you hire michael as a manager
- That you had two bad managers before you hire michael
Preferred solution: I would like to give a great review about Manager Michael he is awesome
User's recommendation: To come on back to Bojangles they have a wonderful manager
Royal Bank of Scotland - What bank looses important documents not once but twice
I took documents to my brach at coatbridge the document were phoyocopied and sent to retail or fraud never heard anything 5 weekds got a letter in wwould here within 20 working days time lapdsed i had to phone bank tou be told documents wwere lost again took paperwork emailed this time waited again phhoned the departments involved and again fdocuments had been lost then got through tou fraud nothing then reatail sand was told these retail cdisputs had been closed thiis is a disgrace comming from a bank of your stature im taking my papers once again and will be claiming comprensation i walk with crutcjhes and suffer anxitty and menytal health also had recovered ftrom sepsis so i had to get taxis from clderbannk to coatbridge so i have witnesses within inn tthe bank staff to witness what i had to do i suffered greatly mentaly and pysicaly i await your reply when i goyt through to retail they had cshhut all my paper work down as with dealt with i await your quick reply Mrs Jean Mclelland
jeammclelland61@***.comnokerp
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Verified ReviewerLazypay Scam - Non existing customers are made falsely and then harassed by them
I am not a customer of Lazypay, but they could make my complaint as the basis to create an account with mobile and email id and no other details. A transaction TXN39569**** was initiated by someone and i got a message from Swiggy on 24th December 2023 at around 11 30 AM for the amount paid by that someone through Lazypay.
According to Swiggy these are the details which can be checked in the pdf attached
Ordered from Swiggy
Total cost 473
Delivering to Rahul, 55, Dalluspura, New Delhi, Delhi - 110096, India
After seeing the transaction emails on me, i warned the Swiggy and LazyPay about the transaction which i didn't initiate.
As far as i know i don't have any Lazypay account nor did order from Swiggy in the past 2-3 years, the Lazypay are lazy to inform me whether there exists an account on my name.
I have asked twice with them, once in email and another to the customer care.
Issue Now the Lazypay is attaching the amount Rs. 473 and a non-existing account to me.
Complaint No: 237012****0180 put to cybercrime on 02/01/2024
- I never bothered about its existence
- Single google search will reveal of its falsities
Preferred solution: Stop mental trauma and any associations with them
User's recommendation: Better not to get associated with Lazypay as i have seen several bad things about this company, leave alone the reviews.
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Verified Reviewer | New Delhi, National Capital Territory Of DelhiRadius Logistics India - I have had the pleasure of working with Radius Logistics for several years now, and I can confidently say that they are truly unmatched in their field.
Moreover, Radius Logistics' reliability is second to none. I have entrusted them with critical shipments time and time again, and they have never failed to deliver.
Their attention to detail and proactive approach to problem-solving instills confidence and peace of mind, knowing that my shipments are in capable hands.
What truly sets Radius Logistics apart is their personalized approach to customer service. They take the time to understand your unique needs and tailor solutions that best fit your business requirements.
Their responsive and knowledgeable team is always available to address any concerns or queries promptly, making the entire shipping experience smooth and hassle-free.
In addition to their exceptional service, Radius Logistics also offers competitive pricing and transparent billing practices, further adding value to their offerings.
Overall, I wholeheartedly recommend Radius Logistics to anyone in need of freight forwarding services. With their unmatched expertise, reliability, and dedication to customer satisfaction, they have undoubtedly earned my trust and loyalty as a valued partner in logistics.
User's recommendation: best company to work with
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Verified Reviewer | Pretoria, GautengTruworths - Bad service
Truworths Brooklyn store manager does not deserve the position she is helding, she humiliated my feelings, when I was returning an outfit that I have bought for my sister who lives in JHB and I'm based in PTA.
It has passed 30 days, I gave her my reason but she and her colleague has so much joy in refusing to assist me, I asked for them to put me through to their head office what the guy on the other side of the telephone told me about the policy which I apologize and gave a reason why is it pass 30 days. His exact words was he understands but the store manager has to take initiative.
But it was pleasure for her to refuse assisting me, I left the garment with her because what am I going to do with it?
If she can't do an exception.
She has no management skills and I need to know how is this going to be resolve, as I'm an account holder. I am definitely going to close my account after paying it off.
I don't deserve this kind of treatment.
Preferred solution: Full refund
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Verified Reviewer | Tampa, FloridaAVOID TAYLOR MORRISON
Taylor Morrison began repairing my home, and when they realized how much it would cost, they LIED and claimed it was within warranty.
Then, when I fought back they threatened to cut off my hotel room per diem if I did not just accept the work and move back in!!!
Now, Taylor Morrison is demanding rights it openly admits it does not have as a precondition for contractually obligated repairs!
Taylor Morrison lies and then lies some more, and then lies about lying. And then demands rights they admit they don't have to give you what they promised in a contract!
I am more than happy to provide the emails and documents showing how much Taylor Morrison lied - and how corrupt the are. Just respond to this post.
Preferred solution: They need to repair my floor, and now!
User's recommendation: AVOID THEM
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