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Verified ReviewerMoes Southwest Grill - GM termed
I was a GM at 599, I was in the hospital for 5 days my dm wanted me to leave so I could work. I had rsv which is not good for the public or team members.
I have never missed a day in a year or had write up never. I have proof that people are hired without green cards and under fake names. The toys for tots that were collected went to dm house, not the collective site. The food is not temped properly.
I was wrongly termed, I just want my story heard.
I want 3 months of servants pay with my insurance if I am going to be termed. They Tony, Payman, Brandi all are not following any procedure and doing things that the state will not approve of.
- Are not following state rules
Preferred solution: Three months severents pay.
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Verified Reviewer | Miami, FloridaBest Buy - Product Not Delivered, *** Customer Service
I ordered a product at the Best Buy Store in Canyon Country, California, on 10-7-2024. I was told the product would be delivered by 10-9-2024.
The product was never delivered. I received an update stating, "The driver couldn't find a safe place to leave the package" Delivery attempt failed, no one was at home." Complete B.S. I was home all day!!! No one ever knocked on my front door.
I then contacted OnTrac in an attempt to locate my package. All phone numbers for OnTrac are fake phone numbers as all calls were immediately disconnected. I drove to the Best Buy Canyon Country, California Store and met with "Jessica" ID# 145**** the so-called store manager. She refused to call or attempt to call OnTrac and assist me in locating and obtaining my package which I paid for in CASH.
Jessica said it was not her nor Best Buy's responsibility to contact OnTrac. I showed Jessica my receipt for the purchased item and requested an immediate refund. Jessica denied my refund request stating, "The product has already been shipped". I asked Jessica for the phone number and address to Best Buy's Corporate Office and the phone number Jessica gave me ended up going to a Mid-Eastern Call Center, and the operator at the call center didn't even speak or understand English (Go Figure).
I WILL NEVER DO BUSINESS WITH THIS "SHELL FAKE COMPANY" EVER AGAIN. I am in the process of filing a Complaint with the Better Business Bureau, California State Attorney General, and the State of California Consumer Affairs Department, and the California State Business Licensing Department.
As for "Jessica", stand by...I will be posting the entire video with audio of our interaction on the internet (Rumble, YouTube, Facebook, X, Instagram) proving her lack of professionalism and complete disregard for Work Ethics, Moral Values, Compassion In Customer Service. SHE IS A PATHETIC REPRESENTATIVE OF PEOPLE EMPLOYED BY BEST BUY...
User's recommendation: BUYER BEWARE !!!!!!! NEVER DO BUSINESS WITH BEST BUY
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Verified Reviewer | Oakland, MarylandThompson Gas - Illegally Charging Fees for Credit Card Payments
We used Associated propane for our residential propane tank here in #sonomacounty for many years. It was a smooth, good experience; they would come fill propane tank, charge card on file and all was a consistent positive customer experience until it wasnt.
Associated propane sold-out to big corp.
Thompson Gas, which was the beginning of the end for us and many of our neighbors.
Around March 2024 Thompson Gas un-enrolled all credit card auto-pay accounts to force those customers to re-enroll and signature accept their new policy that included charging customers a 1.99% fee for those using a credit card for payment.
In the State of California its to charge customers any sort of processing fee for customers who use a credit card for payment. Of course, Thompson gas phrases the fee as a convenience fee to shift around State laws. However, what they are doing under the guise of convenience fee is still illegal, using certain words doesnt mitigate the harm they are doing to customers.
A "convenience fee" Is a fee that merchants are allowed to charge if credit cards were not their primary method of payment and they are making an exception for their customer, a convenience allowing/accepting a credit card as a non-standard payment.
Associated propane required credit cards as a primary payment method for years, when Thompson Gas took over they incorporated the same payment processing method. Credit card payments have been their primary method they are not making any new convenience for their customers, hence they are not entitled to receive convenience fee for credit card payments.
Further, they dont itemize that fee on your invoice!
They just add it to the total when charging your credit card and send you an invoice that omits the convenience fee.
Besides harming customers with the illegal fee, they continue their libelous behavior by failing to comply with transparency merchant laws
Truly a wolf in sheeps clothing operation now that a big corporation has gotten a hold of the company. If you point out the above facts, their corp rep will eventually ghost you, Kimberly in the office will get lippy and snarky with you as she tries to defend her employers egregious new billing practice.
What they are subjecting Sonoma County residences too is abhorrent, any company using verbiage as a work State laws to pocket additional financial gain is not a company that is for the community!
- Billing practices
- Fee for using credit card
- Kimberly in office attitude
Preferred solution: Full refund
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Verified ReviewereHarmony - Take lien off me
I signed up for eHarmony about a year ago, maybe a little more. I was on it for maybe a week, two weeks.
I didn't like it. I'm a senior citizen. I wanted to cancel it, and I think you took the money out of my credit card. I put a stop through my Discover card because i didn't want you taking any more money every month, and you put a lien on me.
Now, I can't apply for a loan or anything. You ruined my credit. I want you to take the lien off of me. I gave you all my information: Diana Michelle, 609********.
Angel Daisy 33 @AOL is my email. This all happened a little over a year ago, maybe a little more, please take the lien off.
- Such a hard time to cancel
- Disregarded the fact that i canceled and canceled and called and told you to stop
Preferred solution: Apology
RockAuto - Received the wrong part twice!
I ordered 2 parts, one for right side and one for left side of my vehicle. They shipped 2 of the same Left parts.
The number on the box was correct, but inside the box had the wrong part. Not sure how that could happen. You cant call Rock auto directly to resolve the issue. All the requests to return or exchange parts are done online.
My mechanic charged me to take off parts, only to find out that after he had everything off, he had to put parts back on the right side of my vehicle. And he will charge me again when I get the replacement part!
Im spending more money and waisting time unnecessarily! I received the replacement part, and now they sent me the wrong part AGAIN!
User's recommendation: CHECK YOUR ITEMS BEFORE YOU HAVE WORK STARTED
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Verified Reviewer | Queens, New YorkCombined Insurance - Unsatisfied customer
COMBINED INSURANCE IS THE WORST!! JUST CANCELED MULTIPLE POLICIES WITH THEM YESTERDAY.
I'VE BEEN WITH THEM FOR OVER 10 YEARS. I'VE BEEN OUT ON DISABILITY SINCE MARCH 2024 BUT THEY REFUSED TO PAY UP ON MY POLICIES UNLESS I PRESENT THEM WITH A LETTER SAYING THAT I WAS DENIED BENEFITS FROM WORKER'S COMP. I TOLD THEM MULTIPLE TIMES THAT I NEVER APPLIED BECAUSE I HAVE DISABILITY INSURANCE WITH THEM. IT'S BEEN OVER 18 MONTHS AND STILL WAITING.
I HAD 2 DISABILITIES AND 2 ACCIDENTAL ADDING UP TO 3,600 DOLLARS MONTHLY . I CANCELED THEM YESTERDAY BECAUSE I REFUSED TO GIVE THEM ANYMORE OF MY MONEY FOR FREE
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Verified Reviewer | Northwood, New HampshireMcDonalds - Complaint
Placed a mobile order. Waited outside for my order for 10 minutes and then went inside and waited another 5 while other orders were prepared before mine.
Asked for my food and clearly everyone was stressed from being behind. The person behind the counter got emotional and then another employee tried to interfere for me simply saying I was waiting outside. A third person Christina, then engages and tells me to come work at McDonald's they are hiring as I left. As I was driving away Christina followed me outside and started harassing me, so I stopped and got out to speak with the manager.
Christina started making a flase claim to some strange man that was hanging out in the parking lot. After I went in and explained how unprofessional and how this employee harassed me. When I proceeded outside Christina's boyfriend was threatening me and proceeded to retrieve an item from his car to assault me. As I went home to eat a policr officer showed up with a no trespass warning from me being harassed.
All from placing a mobile order. Seriously considering a lawsuit if McDonald's doesn't address this seroiusly.
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Verified Reviewer | Columbia, South CarolinaTerrible Experience with Husqvarna Warranty Support – Multiple Failures and Poor Communication
As a long-time Husqvarna customer, I'm beyond frustrated with their warranty support service. My initial experience began when my 450X Automower had a wheel motor failure. Despite following all the necessary steps, it took nearly three months of escalations, delays, and miscommunication to finally get my mower fixed. What should have been a simple warranty claim turned into a nightmare, with Husqvarna failing to provide timely or adequate support. Even after repairs were completed, a wheel literally fell off the mower shortly after its return due to poor assembly checks. This entire situation was completely avoidable had they taken the time to ensure the product was properly serviced the first time. Unfortunately, my current experience has proven that Husqvarna hasn't improved. I'm now dealing with a faulty power transformer, and once again, I've been met with unnecessary delays. My dealer has the part ready to ship, yet Husqvarna has failed to authorize the warranty in a timely manner. They initially promised a 24-hour turnaround for approval on October 6, but when I followed up on October 9, they moved the goalposts to 48 hours, still past their SLA.
I'm stuck in limbo, having to chase down customer support yet again. In my most recent call, they blamed voicemail tag between the dealer and themselves, even though both have access to the necessary email thread! Husqvarna's lack of ownership, accountability, and communication has left me doing all the legwork, just to get what I am owed under warranty. At this point, I'm seriously questioning whether it's worth purchasing Husqvarna products again, and I’d advise potential customers to proceed with caution. The hassle, delays, and poor handling of claims are unacceptable.
Husqvarna, if you value your customers, it's time to take ownership of these issues and start delivering the support people expect from a brand like yours.
- Automower works well enough
- Customer service and support for repairs is terrible
Preferred solution: I would like my power transformer replaced as per terms in warranty agreement
User's recommendation: avoid buying from Husqvarna
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Verified ReviewerPlayStation - Suspension of my account
My name is Kenneth, and honestly, I'm angry because my account just came off suspension on 09/29/2024, and I just noticed my account got suspended again today. Now, I understand that we as consumers of your products need to understand and abide by certain rules and policies, but I also am a grown man, and I won't tolerate someone coming into my party chat (whom I don't know) harassing my friends and me, threatening to take our accounts.
Not to mention, they're calling my friends and me broke because we still play PlayStation 4.
I would greatly appreciate if my account's suspension could be lifted; otherwise, I probably won't be using your services anymore because this is ridiculous. I also just spent my hard earned money with you guys recently, and I cant show proof of anything because my account is already suspended.
- Ive been playing playstation my whole life
- There are too many hackers and childish people
Preferred solution: I would like for the suspension of my account to be lifted immediately because I play my game to temporarily forget about real life, not to mention I just spent money on my game days ago.
User's recommendation: Just watch whom you play the game with and allow into your parties
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Verified ReviewerResolved: Very unhappy about selling deals on groupon for already closed business a d not being able to get any help from Groupon to refund
Company fixed the issue and I have been provided with partial refund.
I got Groupon funds after all but it took so much of my time and affort...
I wanted to reach the customer service but it was possible only through email and it was second day after I LOST MY patience first day when I could not get through with refund, at all.
I could not get chat with anybody accept AI, then it want me to pay 55$ for JUST ANSWER, to become a member !!
SUCH A BS !!!
So Groupon got from easy to solve problem , a little difficult to solve problem to night mare to get anybody to solve problem .
I even let the asistent /over the mail/ know that the business I got the deal is already closed for some time and I was surprise it is still offering on the main page of Groupon email !!! Unbelievable .
Preferred solution: Full refund
User's recommendation: The best it is to check if the business is still open before you purchase a deal .
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Verified Reviewer | North York, OntarioPC Optimum - Unbelievably rude customer service.
I was encouraged to get the bonus 20K point offer by the cashier at Shoppers. He looked at my phone before purchase.
The points didn't go through. 'Give them a quick call'...I waited 1 hour and 52 minutes on hold with horrific music to hear 'no, we will not honour these points'. Supervisor (Marike de Klerk or thereabouts) called back 5 days later. She was unbelievably rude.
By far, she was the most aggressive phone representative I've encountered to date from any company. She retained absolute control over the interaction by asking questions and then cutting me off immediately while I tried to answer. However, once her authoritative, autocratic behaviour cooled slightly, I ended up getting my points. (I wonder if her own supervisor stepped in?) After the conversation, my daughter asked why I was being screamed at by a lawyer on the phone.
The customer service was stunningly bad. Additionally, the fine print for offers was complex and foolish.
It's not easy to anticipate them. Shoppers Drug Mart employees have no idea what the rules are so be especially wary if you think buying extra items to meet a monetary threshold will get you points.
- Points
- Collecting is purposely made unnecessarily complicated
Preferred solution: Treated fairly, offers rules to be clearer. Wait times shorter than 1 hour 52 minutes + 5 more days for a 'call back'. PC should monitor the calls from their reps and rude, aggressive reps.
User's recommendation: Not a great points system. Read the fine print yourself and don't take advice from in-store cashiers or representatives. Trying to get PC Optimum to honour what they advise you in-store is not worth the effort and stress because the customer service is spectacularly bad.
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Verified ReviewerStash - Fraudulent charges
I switched my bank to Stash Banking because I had fraud on my physical bank account. Unfortunately, I took an offer that included just shipping for $5.95.
Yes, I know too good to be true usually is. Anyway, they took $5.95 out of my account. Four days later, they took an additional $79.95. Stash approved the transaction.
When I called to talk to them about the fraud, they told me that the company showed evidence that I made that purchase. They then sent me a message saying because I spent the $5.95, they do not believe that the $79.95 was a fraudulent or error charge and will not give me my money back. Needless to say, there is no such company, the number provided to me yields no answers.
Oh, and then after all that, they asked me to provide them with the receipt. Well, if it's a fraudulent charge and the company is fraudulent, I don't have a receipt to provide, so either way, I'm out 80 bucks and I'm tempted to believe that Stash got a kickback or something.
- No overdraft fees
- Your not protected from fraud
Preferred solution: Full refund
User's recommendation: Beware
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Verified ReviewerLyft - Overcharged
I was charged $91.39 for a Lyft ride today, originally costing me $11.70 because I was only going about six minutes away from my house to the high school in Issaquah, Washington. I was picked up at 12:15 PM, the estimated drop off time was 12:24 PM, and the actual drop off time was 12:25 PM, with a text message confirming the drop off. And yet, at 1:05 PM, I was notified by Cash App that my $11.70 Lyft charge had been changed to $91.39. If you look on the map, it shows that I was picked up and dropped off at the Issaquah high school, yet the route continued to go until the driver got to the SeaTac airport in SeaTac, Washington, saying that he dropped me off at the school, picked me up at 12:15, and dropped me off at 1:02 PM, which is not correct; that's when he got to SeaTac.
Immediately, I disputed it with Cash App, who is telling me that it's going to be 10 to 45 days before they can investigate and maybe refund my money. There's no live customer service for Lyft; it's absolutely ridiculous. Every phone number you call, they have a message and they hang up on you. The support that they have on the app gives you no option to write any comments, and then it decides whether your dispute is legit. So, it tells me that my temporary findings were not okayed to be refunded. According to Lyft, what my dispute claims are not going to be refunded. There's video footage text messages showing the actual drop-off time at 12:25 PM. This is unbelievable and there's no way to contact anybody live for Lyft. I tried clicking other help buttons to be able to talk to somebody. I finally was able to send an email.
I will definitely give you guys a rating of one; I will not ever be using Lyft again. What was so crazy is that my daughter calls me an empath because every time I get these unfortunate feelings, they've always been correct. Something bad has always happened to either me or somebody close to me. I had given her mace this morning when I ordered the Lyft because I saw who was coming to pick her up, and I immediately got a bad feeling about him.
Because of what happened with the charge, I called up the school because my daughter's not responding to me since she’s not allowed to have her phone in class. I was freaking out, crying to the receptionist at her school. They were searching the whole school trying to find her and make sure that she's there and that she was dropped off, and not dead somewhere because that's what it looked like. Then, with her not responding, it was indeed a very scary situation. For these people not to be taken this seriously and not refunding me my money, that driver needs to be fired. He goes by the name of Anderson and drives a gray or silver Hyundai. I can give all the information if anybody wants the license plate number, but my recommendation is don’t use Lyft.
Uber's more expensive, but at this point, I'd say don't use Lyft. This is the third or fourth time I have had an issue with them. I've booked rides and the drivers have canceled and then they still charged me, even though I didn’t cancel, so I had to pay for it twice. It's just ridiculous! I am a single mom already struggling and I definitely can't afford this $91 charge. The way everyone's handling it is just disgusting, Cash App included. I'm so disgusted with their customer service and their support team. I was told it may take 10 to 45 days. I can't wait that long. I'm barely working, I have health issues and I need to pay my bills.
- Cheaper than uber but always issues when it comes to charges
- Always have some sort of negative issue with overcharging and
Preferred solution: Full refund
User's recommendation: Uber don’t Lyft!!
Booking - Rude company
We waited over 2 hours for the owner of the property to finish having the property cleaned. Asked for a refund that she doesnt want to give and gave a *** reason that shes worried for our health and thats the reason why we had to wait and why we shouldnt look for something else.
Called the booking.com company and spoke to a representative who wasnt able to help us get a refund for this property so we can find a replacement. We were transferred over to their supervisor and was hung up on by a booking.com supervisor after explaining again why we would like a refund.
Property owner refuses to give us a refund even though we waited almost 3 hours after arrival time. House was rush cleaned and is still NOT presentable even after over two hours.
User's recommendation: You’re better off booking a hotel where the company cares about their customers
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Verified ReviewerTiktok - Consistency of ordered Collagen Peeptides
I wish to express my concern regarding an order I received for collagen peptides, with the order number 576739****8734****. Upon receiving the product, I noticed that the consistency of the powder is a light beige color.
This has left me feeling uncertain, as my previous orders of the same item have always been white in color. The sudden change in the appearance of the product has made me apprehensive about trying it, as I am unsure if there is a difference in the formulation or if it is safe to use. I would like to clarify that I am not asking for a refund; instead, I would like to request that you send me another package of the collagen peptides that has the usual white powder consistency that I am accustomed to. I believe this will ensure my confidence in the product and allow me to continue using it without any concerns.
If necessary, I am more than willing to provide photos of the product I received for your reference. I hope this will assist with understanding my situation better. Please let me know how we can resolve this issue, and I look forward to your response.
Thank you for your attention to this matter. Best regards, Linda Galvan, 832-687-****, lctg9445@***.com.
Preferred solution: Resent a correct product
User's recommendation: Please make sure you are sending the correct items.
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Verified Reviewer | Thurso, ScotlandKaren Millen - Poor return service and customer service
I purchased a dress online from Karen Millen, which unfortunately didn't fit. I tried entering my order number in the returns portal and it didn't work, even after spending ages going over it and trying the helplines.
Nothing worked and I was totally frustrated. I had no telephone contact; otherwise it could have been sorted immediately. I managed to find the address to KM
Boohoo group at Northampton. I sent my return via Royal Mail tracked within a week, on August 5, and on October 7, I received my parcel back from Royal Mail.
I should have checked if I'd been refunded but had a lot going on and missed it. I realise time has elapsed, but the dress is still shown online. I sent them proof that I posted it back to them. The customer complaints have been totally unhelpful.
They obviously don't care about customer relations at all. They have just dismissed the fact that I posted it back in good time. It's not my fault that Royal Mail have only just returned it back to me and they could see that. All they said was it's out of the return time and they will send me my £4.79 postage and have a nice day.
This was totally insulting. I am very upset, so please think twice before shopping online with this company. The measure of a company is how they sort out problems when they arise and value their customers.
This was a genuine complaint. I’m very upset and out of pocket.
Preferred solution: Full refund
User's recommendation: Please think twice before purchasing online from KM if you need to return it’s a nightmare.
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Verified ReviewerPublic Storage - Billing Dispute
Re: 920 Audelia Rd, Unit #3472, Richardson, TX 75081. First of all, there is not a human located at this location -- just a robot inside.
Also, no carts were on the premises. I rented this unit for seven years and moved out on August 31, 2024, to a different Public Storage on Buckingham in Richardson. I was called by the manager on 09/01/24 to remove mattresses by the dumpster that day, which was done and took about 15 minutes to retrieve them. On 09/02/24, I received an email saying that since we moved out on that day we owed $278 for September.
Later that day, I called and got a customer representative who said the bill was being disputed by the area manager and I would get a call the next day, which as of this writing (10/09/24), I have not received. I went to the new storage unit, which was not under the area manager for Audelia but was given a phone number for the supposed area manager, which was the same recording I got when I called throughout September. It is impossible to reach anyone who can help with this issue. I am not going to pay the $278 they say is owed for the old unit.
We moved out of the unit on 08/31/24 and into a new unit. Before we could move anything, we had to clean off rat *** from furniture and every box, then we swept out the unit.
Thank you for your attention to this matter. I look forward to hearing from someone.
- New public storage location clean and people on property
- Old unit had rats only a robot on property no carts
Preferred solution: Would like not to be charged for moving out of unit on time.
User's recommendation: Make sure there humans at the location you choose. It's impossible to reach anyone by phone.
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Verified Reviewer | Beech Grove, IndianaSubway - A manager or whoever she was at your store was very rude and very, very unprofessional
Store number 10523 located at N. 17th St.
in Beech Grove, Indiana a young lady with a bunch of piercings all on her face no shade had mostly black on.It seemed anyway I went to complain about my dippers that barely had any cheese meat or anything in it yes I know theyre only three dollars but I want to let her know this is not made correctly. I get these all the time She proceeded to tell me she wasnt changing it that Subway doesnt make things according to how the customer likesAnd that she wasnt taking it back and I wasnt being refunded.
I told her that it didnt make sense and then I got upset because of the way she was talking to me and I cursed and should not have but I did so I ended up throwing the food away Right there in the store so I didnt have any lunch or get a refund and she also told me that Im not the person who made your other food so basically you got what you got and thats all you gotta get I work right by this store. Ive never had a problem and myself, and my other colleagues purchases food from that subway.
Preferred solution: Full refund
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Verified ReviewerEbay Australia - Money back guarantee
eBay is a sham! Their money-back guarantee is a lie.
I bought a bunk bed through eBay. It was in two packages; only one was delivered. The transport company says they only received one package, which they delivered. I asked eBay to either deliver both packages or give me a refund.
They contacted the seller, who claimed to have sent both packages. On the seller's say-so, they have closed the case and state I am not entitled to a refund. I tried to ring them on their 1800 number; it is information only - you can't speak to a real person.
I have paid for a product that is incomplete and cannot be used. So much for eBay's Money Back Guarantee Policy.
- Take the sellers word only
- Money back guarantee is a lie
Preferred solution: Deliver product or service ordered
User's recommendation: Don't believe the eBay lie.
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Verified ReviewerWowcher - I returned a faulty product to the seller
Hi, I returned an order to the seller (that-mattress), order ref: AS3YSE-JVFTCV. Returned by XDP, tracking ref number ZDBRCT027449.
The seller has sent confirmation that they have received the product and refunded it to Wowcher. But, I can't get hold of anyone concerning my refund. Please, can you advise? I would like a cash refund as the seller's product was cheaply made.
I no longer trust buying anything from this seller again and I'm getting nowhere with Wowcher customer service. It looks like I'm kissing £170.99 goodbye- £145 for product, £25.99 delivery charge. What a con.
I'm gutted. Wowcher, please respond.
- No pros
- Virtually no customer service
Preferred solution: Full refund
User's recommendation: Please be aware that you when you buy something, there's not a proper customer service with Wowcher, it's emails and WhatsApp and they very rarely respond. I've been ripped of by the seller and Wowcher have allowed it
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