Browse Reviews and Complaints

I am extremely dissatisfied with Purolator's service regarding two critical documents scheduled for delivery on January 13th and January 14th, 2025.

I received emails stating, "Attempted delivery - the receiver was unavailable." This claim is entirely false. I work from home, and there was no delivery attempt made.

Furthermore, there were no delivery notices left on my door or mailbox, which is standard procedure.

This is the third time I have had a bad experience with Purolator, and it is unacceptable. I am appalled that a company tied to essential government services, such as Ottawa BLS and Toronto Immigration, continues to provide such unreliable service.

I have been trying to obtain a No Liability Letter from Mashreq Bank for over a month after successfully closing my credit card. Despite multiple follow-ups and visits to the Full Service Branch, I have been repeatedly redirected to Phone Banking without any resolution.

This lack of accountability and inefficient customer service is extremely frustrating and unprofessional.

I expected a reputed institution like Mashreq Bank to handle such a straightforward request promptly. Instead, I have been subjected to unnecessary delays and runarounds, wasting my time and effort. I strongly urge the bank to streamline their processes and prioritize customer satisfaction.

Mashreq Credit Card Cancellation Process

To close the credit card, just paying off the full amount wont cut ityoull need to call customer care and ask them to cancel the installments. Of course, this comes with the added fun of paying 250 dhms per installment as cancellation charges.

Once youve made those payments, your installments will be cleared. But wait, theres more! The amount you just paid became overpayment, youll have to call customer care again to transfer the extra amount to your current account. After all this, you can finally request the card cancellation.

All in all, expect this delightful process to take about two weeks.

So, your card is now closedbut here's the next hurdle: requesting a No Liability Letter. To do that, dont even think about using your debit card for at least a week. Why? Because the account shouldnt have any amount on hold, and the bank needs merchant clearance for each debit card transaction.

Yes, even if the amount has already been deducted from your account, it wont matter. I honestly dont get how a debit card transaction impacts a credit card closure, or why merchant clearance is required when the money has already left your account, but heythose are the Mashreq exclusive rules!

Dont be surprised if you still get cashback credited messages after the card is closed. What happens to that cashback? Who knows.

Now youre all set to request the No Liability letterexcept, surprise!

Only the soft copy option is available. But if you insist on a hard copy? Well, buckle up! Youre in for an exciting journey across various services and branches.

Think of it as a treasure hunt, except the treasure is just a simple piece of paper. Enjoy the adventure!

24/7 support is useless, inconsistent, full of false promises. Customer care doesn't even know that they don't have an option in mobile to request for a hard copy of the No Liability Letter. I'm fed up with your service.

Waiting for this letter to initiate account closure. u/mashreq, if you really need to improve customer care, go through the recordings of customer's conversations (if you are recording as you say in every call) where you see how bad your customer care is.

Chatbot is a joke. Not sure why its called a Chatbot as it has only options selection and template answers; the same I can get from other menu options available. To initiate another request in Chatbot, you should close the app and go back to the chat again.

Final response received after a month of my time and effort.

In their own words "Mashreq is a digital bank. We provide only digital copies.

Mashreq stopped issuing hard copies of No Liability Letter. You can take colour copy if you need it." When asked about stamp and signature, I am told stamp is already there printed in digital copy and signature is not required.

Hello,

After learning that there are to be a total of 24 cars in The Nightmare Before Christmas Globe train set, I am requesting cancellation of any further issues. The order number is #18562****.

The previous cars have all been sent as a gift to Lakin Kirkley in Foley, AL.

After receiving 9 cars, she feels she has run out of room for such an unexpectedly large train.

She has currently received 9 cars. I do understand an additional train car may be sent, due to a lapse between cancellation request and mailing of the next car issue.

Please consider this my formal request for termination of the subscription to this Bradford Exchange collectible of The Nightmare Before Christmas Globe Train.

Thank you for your kind attention to this request.

Kind regards,

Christie A Hanse

Barrinton, IL 60010

We bought a set of 4 power reclining seats and 2 manual seats. This was suppose to be our last set of furniture we would have to purchase.

We ordered the highest grade of leather we could. The leather started to split after 3 years plus several other areas. I sent pictures to warranty. Company.

I was told it was normal wear and tear!!!also, I was told to never contact them or I would have legal action against me!!! I had had 2 major surgeries and felt awful so I just cried! I have had 2 more major surgeries and PrUse the Lord I am healing!!! Back to furniture.

We are having to use pillows to sit on and sit against because you can feel the frame of the chairs!! My husband and I are both retired due to health reasons so we do sit or try to sit in our recliners but we have to stuff pillows on back, under our legs and against our back.even my 9 year old granddaughter has to use blankets and pillows. I called Manny with

Customer service but he was unable to help me because of the time. There is always exceptions to policies!

If they stand behind their products then they should help us with a solution so we can use our furniture without having to get out dozens of bed pillows in order to have padding in the seats.

I can not support or recommend their products! Go back to the basic furniture that will last a lifetime!!

We purchased a Rinnai Combi-boiler in November 2018. We experienced trouble everytime we needed to use hot water.

The unit would error out, causing us to reset the boiler, or it would constantly need to be refilled.

Eventually we found out it needed a complete repipe due to a design problem. We had to boil water for bathing or take a cold shower. So we forked out $2900 and had it done. There's still an issue with it where the hot and cold don't mix correctly.

I have written Rinnai 3 times over 60 days requesting reimbursement because this was a design flaw caused by their engineers.

Therefore it should be their responsibility to fix said issues. If this was a vehicle, it would be a recall that the company would have to fix at their expense. I don't see why Rinnai doesn't see it that way.

Don't waste your money or time with Rinnai.

Buy any other unit...

5 years of headaches is not worth it.

I will keep trying to get reimbursement from this company. Or I'll spread their bad units and horrible customer service all over social media!!!

Subject: Urgent Request for Investigation of Fraudulent Activities in Account Number 5945****

Dear Bank Sinarmas,

I am writing to bring to your attention concerning account number 5945****, belonging to Ongkie Fransiskus. It has come to my attention that this account is being used for fraudulent activities.

I, Barrister Benjamin Oteri from the United Kingdom, have personally been defrauded by this individual using the aforementioned account details in a transaction with reference number 117483****.

I urge your bank to conduct a thorough investigation into the activities associated with account number 5945**** in order to identify and address any fraudulent transactions that may have taken place. Your prompt attention to this matter is greatly appreciated.

I kindly request that you keep me informed of any progress or updates regarding the investigation.

Your cooperation in this matter is crucial in preventing further fraudulent activities and protecting innocent individuals from falling victim to such schemes.

Thank you for your immediate action on this urgent matter. I look forward to your swift response.

Sincerely,

Barrister Benjamin Oteri

I need for the unauthorized deductions returned to my account. I was satisfied with the products I purchased.

There have many instances in our building with Coinamatic and their products which are inferior and sub-standard. Their swshing machines frequently do not dry clothes as well on the spin cycle and people end up paying extra just to dry them.

These might seem like small amounts of like $2.75 or $3, but these add up to millions over the course of thousands of rental buildings. Coinamatic is one of the biggest rip-off scams out in the marketplace right now and getting away with it. I will also send this to CBC News to investigate them. Many of their machines also malfunction and charge you more as is which happened to me and money is just taken off your card without you knowing it.

I've sent several requests for refunds, with my email and have still never heard anything back from them.

I encourage everyone to report each and every single incident from them. Once they start receiving thousands and thousands of requests for request or negative feedback, they will wake up!

Asked about getting 1-2 loans possibly deferred due to Financial hardship with some other equipment breaking down that required a substantial amount of money to get going. I had to jump thru so many hoops to get to the right department Once i did I asked about it and they said they absolutely had no options for Deferred payments that the only thing they can do is waive a late payment.

I have always been told if your having troubles reach out to the bank and try to work with them. How can one work with one when its basically you either pay or we come get it and sell it for pennies on the dollar and then your without a machine and also a large payment you still have to pay. This bank has got to be the worst place i've ever dealt with. When we originally got these loans they were Thru CIT and Direct Capital.

100% better companies than what first citizens is. They both would work with you as they did once before on a different loan during Covid.

Another kicker is not only will they not work with me on this but they have the freaking NERVE to call me like 10 minutes later asking if i needed any Equipment Coming in the following once that I was pre-approved for a Dumb amount. absolutely a slap in the face.

"When I tried to track the birth certficate which was appiled on 30/12/2024 and was expected to deliver on 07/01/2025, I got a message from the track stating that the delivery person couldn't find the address. From then we are waiting everyday for the delivery.

I got a link to rebook delivery from the message delivered by the tracking system through which I booked today for the delivery, but yet not delivered stating the same reason. My address is not in any jungle that he can't find it. We stay nearby Dorford Centre in Dorchester opposite to Borough Garden which is very famous here and everyone easily finds the address where only he can't find the address. Last time also he had the same issue for delivering our child's passport for which we needed to follow up many days and finally he could deliver it finding the address.

He just rang the bell and before we come out, he ran away and I ran behind him to get the passport and I could get him on the road and received the passport.

The same person tells the same reason this time also. We pay a huge amount as fee for these things to get it delivered, because it is really important and valuable in our life.

I have been a Brightspeed/Centurylink internet customer for over 20 years.Recent 3 outages caused me to change internet providers.In the 20 years they provided me great service but thieves in the area kept stealing internet cable.I have been in communication with Brightspeed about a refund check owed to me in the amount of $410.44.After 40 days ,still have not received my refund check after no longer having service with Brightspeed. It never took them 45 days to get a bill for services rendered to my mailing address.Why is it taking so long to issue a refund check by mail.All I get told is it going to take 30 to 45 days to refund this check.No one can tell me when the check will be in the mail to my address.All I get told is it being processed.I think they think Im going to forget about the refund.No this is not going to happen.Will continue to contact Brightspeed by mail,email or phone till this matter is resolved in the amount of $410.44(a credit that was built by me while being a Brightspeed customer.

I ordered a couch on Nov 30th and it was to be delivered 4-7 business days. It is Jan 14th and no couch.

I have called Kirklands 10x's and they say, Fed Ex has the couch. Fed Ex says they don't. I have gone back and forth. You are not allowed to speak to a supervisor at Kirklands.

They say 'one' will call. I have not yet had a supervisor call me. I then asked for my money back and Kirklands says they will have to contact Fed Ex and get the couch shipped to them. This is such a MORON statement since Kirklands says, Fed Ex says they don't have the couch???

How can they ship something back to Kirklands wherehouse so I can get my refund if they don't have the couch. THIS IS BEYOND RIDICULOUS.

I purchased the K-Duo coffee maker from Amazon and the universal coffee filter to use with the machine from Keurig.com. The coffee maker made terrible coffee, tasted like dishwater.

I returned the machine to Amazon and called Keurig to initiate a return of the filter (which is the only way to initiate a return with Keurig). After speaking with the representative and providing all necessary details, I was told that the return needs to be escalated and reviewed which will take 3 business days.

3 BUSINESS DAYS to decide if I can return an item that 1) I did not use or even open 2) is a $20 item 3) that I have to pay return shipping for and 4) that is well within the 30 day return window. This is awful customer service and to be honest, with business practices like this, I am so glad the coffee maker sucked because now I don't have to ever deal with them again...except in 3 days when the "decision" on my return is rendered.

Do not sign up for massage plans at Massage Envy especially the , Concord, NC location. I used gift cards for my first payments because I saw reviews about continuing to charge credit cards when services were complete.

You are still required to have a credit card on file. After calling to remove my credit card and change to HSA card, they charged the deleted card. Stated some staff members did not have approval to remove the card number from the system. Charging a card that was not authorized to be used is sketchy or illegal?

ME had notes the day I called to delete but did not. Also did not know how to charge the HSA card is the excuse given to me.

Last month, staff charged me an additional fee because my automatic membership payment date was after my massage date. I could not apply that additional fee to my membership fee so the extra 75.00 was paid to them for what when I have a membership. I did not request or receive any additional services.

Managements response was a lot of people get extra massages. They did refund the HSA card but I would not have known about the extra charge without going into my HSA account. Lastly my HSA card expired in January and I did not realize, however ME, only indicated to me that my account was suspended. Meanwhile, they had this extra 75.00 for additional services.

I did get the 75.00 refunded as mentioned before. Furthermore, I was told by a manager that the staff should have asked me if I wanted to pull my payment early. She didn't say, ask me if I wanted to pull my payment early to avoid an additional fee of 75.00. Very sketchy!

Absolutely horrible customer service. Most of the massages that I did receive were great.

I made a account for someone but I found out he was blackmailing other girls so I reported him with my own account and got him banned as soon as I found out about it. But since I created his account on my device it banned all my other accounts on my device which led to it becoming disabled.

I hope you can unban my account as I was only trying to stop him from blackmailing/finding other victims on instagram.

my user: @yunseo._1

his user: @aure.lon

please do not unban his account I am telling you his user incase you need to check the conversations between me and him. As I can not access it if you do check the conversation me and him had on instagram you can definitely see what has happened more clearly.

They may have stop my prime, but they're still taking my prime money out every month, and I still haven't got that back. They said I was going to i've been using prime for over 7 years and haven't had no problems.

Then, all of a sudden, out of nowhere. It's not working. I put my car number in 3 times I order something they refund me back my money. It said there was a problem.

I deleted one account, opened up a new count, the same things happening. This is just *** This is just *** ri This is just *** ridi This is just *** ridicul This is just *** ridiculous This is just *** ridiculous. Especially when you call there 4 times and no one can help you wanting.

A reference number can't give you a reference number if I don't have an account. Anymore.

I have been in touch with wave for several days. I had two large orders, and the funds are still in wave account.

Its been almost a week now and I still havent gotten anything answers. On why I am not able to transfer my funds to my designated bank account. The online chat doesnt resolve my issues, and this is causing me to lose money. I have vendor to pay who dont care for excuses for non payment.

I am very stressed at the moment because I can get a direct answer regarding my deposited payment the products sold almost one week ago.

I was able to update my password as of 01/14/205. But I am still unable todo my payouts!!!

Youtube STINKS!!!

There is no customer service, unable to call them and I tried three numbers I managed to find online.

There is no Chat room to help solve problems.

There is no customer care to solve problems.

I did like the service and channel availability.

I had a YouTube Channel and it was terminated for copyright issues. I was OK with that.

However when they terminated my Youtube channel they also terminated my YouTube TV.

I pay $88 for the monthly service.

I have no way to contact YouTube and did like the YouTube TV service.

My only option was to dispute my last payment of $88 with my Bank, hopefully I will receive a refund.

I just signed up for Hulu TV, they offer the same as YouTube and we will go with Hulu from now on.

How can a company like YouTube with is Google have no customer care...

Do not sign up for any service that does not offer customer care.

It's very noticable that a significant other is in denial that his mental health is out of. Control.He lacks the ability to think right from wrong.He struggles with everyday life abilities.Hes not aware that his disability has started 6hirt others

He don't know how to seek proper attention/help.His disability has been broken down into police attention, no one cares to help properly, it's not a concern that his health is not in control.I am asking you for help at this time because you are the only one that can help, during crisis times like this.Is to get him evaluated 3dig back and see what problems accumulated to this out of control mental not being helped.