Browse Reviews and Complaints

I was unaware the subscription was going to run over to this year as you guys did not give me any heads up that the subscription would be renewing. Why am I going to pay $100 a year to not be able to watch the games that I want to watch. The whole point of getting NFL plus is to make sure you dont need to have a television provider to watch the games. If Im paying $100 a year I should be able to see my team play every single game if not, youre ripping off customers and not giving them the full information on how your app Dash platform works , its false advertising and ripping off customers that want to just be able to watch their team play. I would either like my money back and to cancel all further subscriptions since you guys keep charging me 699 a month even though Im already signed up for the annual , or I would like to be able to see my team play every single game. I also find it highly suspect that you guys do not have a phone number that we can contact a live agent through. Are you guys just upset that you have customers that are upset and you dont want to hear from them , so you guys can hide behind a computer screen and type out responses that are either not what a customer is asking or a lame excuse as to why the money that we pay is appropriate. I would very much appreciate a call back which I doubt I will get since nobody wants to talk to anybody about concerns , but if you will, please call me back. My number is 619-838-**** an email for this kind of problem is unacceptable.

My journey (booked on trainline) will be disrupted by upcoming strike- 30th September. I wanted to change my return date (I originally purchased off peak day return), to come back on Sunday instead of Saturday. I couldn't do it, despite the information on the trainline website that I could do it online. So I called customer service. THIS IS A PAY FOR LINE! It took 10 minutes, as the agent (human) couldn't understand the transaction ID (only numbers). Then didn't change my ticket, but verbally informed that I can come back the day after. When I asked to have an email, if they cannot change my return on the booking, they refused. I basically wasted time and money and got nowhere. If Trainline had complaints handling team, I would have given this directly to them. But they don't so here it is. I'm moving to use individual rail companies for my bookings from now on. Intermediary like Trainline is only OK if everything runs smoothly. No support when you actually need it.

Im not upset with Kay I guess. One of your commercials came up with a clearance sale. I ordered a ring and a pair of earrings. The ring was on clearance for $25.99 I think and the hoop earrings the same. When I got to check out everything was fine. My bank sent me a alert and asked me if it was me making the purchase and I said yes. They said then you can reorder then. When I went back to reorder I could not find the site. I called your customer care and they said they couldnt find my order. She said it was probably a site not from Kay but it looked like it was. Now I cant get my ring or earrings

To my disappointment, upon arriving home and inspecting the product more closely, I realized that the milk had already expired. This is certainly not the quality I expect from your store, as Ive always relied on your products for freshness. I understand that mistakes can happen, but I wanted to inform you of this incident so that you are aware of the situation and can take any necessary steps to ensure such occurrences are minimized in the future. Its crucial for both your customers satisfaction and their health that the products on your shelves are within their shelf life. I kindly request a refund or a replacement for the expired milk as soon as possible. Please let me know the process for resolving this matter, and Im more than willing to return the product if necessary. Thank you for your prompt attention to this issue. I hope we can quickly resolve this situation to maintain the high standard of service your store is known for.