Unclaimed
Browns Shoes
50
CLAIMED LOSSES
2
TOTAL REVIEWS
New Reviewer
Haven't received item
Still havent gotten my shoe when I paid for express shipping for Christmas now they havent even moved since the 18th kind of annoying
ID
Location
Vancouver, British Columbia
Loss
$50
Preferred solution
Let the company propose a solution
B2 Shoes--Toronto
I purchased a pair of shoes from this company and was told by the salesperson that I could return the shoes if I change my mind. I wasn't too sure about them, so I purchased them knowing that I could return them. A couple days later I decided against the shoes and went to the Eaton Centre to return them. When I got there, I was told that I could not return them because this was a final sale item. I explained that I was told otherwise. But this salesperson could care less and basically told me to get lost. So, I asked for the number for head office. I called them several times and noone called me back. I got increasingly frustrated after two weeks of trying to get in touch. The secretary told me that the local manager was busy (everytime I called). Accordingly, I left my fax number and asked that I have a fax sent to me responding to my situation which I explained to her. Then I got a nasty fax from the local manager blaming me for this (??) and saying that I should have made myself aware. But that is why I asked & his staff (who was new on the job, by the way) told me I could! Anyway, this manager person sent me a legal style letter (since when did we proceed to litigation??) and was trying to put the blame on me--which is so far from the truth. In the end, I could not return the shoes but I will NEVER shop here again and I recommend that you don't either. If there is a problem with your shoes, you will not get good customer service. Cheap, self-centred company that will completely ignore you to save a sale for themselves. DO NOT shop there!
ID
Location
Toronto, Ontario
Companies Similar to Browns Shoes
Hey Dude Shoes
1423 Reviews
“I purchased a $50 gift card that was supposed to be sent via email. I have requested it numerous times...“
J Renee
13 Reviews
“I ordered two pair of shoes the name of them are area a r i a they were $109 a pair I received a...“
Florsheim Australia
2 Reviews
“My husband and I went to Florsheim Southland on Sunday 5 Feb 2017. There was not a customer in the store...“
Schuh
2 Reviews
“I did not buy this with my card I dont want it Pls cancel this order Its taking money out of my account...“
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Browns Shoes