Skip to content
Brown Sugar Channel

Brown Sugar Channel Reviews

www.brownsugar.com
What is your customer experience with Brown Sugar Channel?

Brown Sugar Channel Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Brown Sugar Channel reviews show a 1.5 star rating from 4 customers with 33% would recommend and mostly dissatisfied users; rating distribution is largely unfavorable.

Key Takeaways for Future Customers

  • Expect streaming content you may like but plan for possible login and membership subscription issues.
  • Be prepared to follow up on billing and refunds if charges appear after cancellation.

Negative Feedback / Risk Areas

  • Recurring customer complaints involve login failures, repeated charges, poor billing and refund handling, and unresponsive customer service.

Positive Feedback

Some users report good shows on the app and enjoy the available movies and content.

View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
streaming service trouble problem email sugar site movies prescription account money
Filter review
Sort by
Anonymous
map-marker Richmond, Virginia

Streaming service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I signed up for the streaming service and the money was taken out of my account but when I try to sign its saying my account did not register

View full review
Addie Ope

Problem logging into the site

Yes, Im having trouble logging in with my email and renewing my prescription. Please help me I like Brown Sugar and I like the movies that you show and stream please help.

View full review
Anonymous
map-marker Trenton, New Jersey

Brown Sugar TV not working through my Roku

I can't login my email address is wiseleyjoe@***.com and my phone number is 609-203-**** I never received my call back and my credit card was charged

View full review
Anonymous
map-marker Fayetteville, North Carolina

I was charged twice.

I was charged twice. On two different days.

I would like to know why this happened.

I would like to know how this could be resolved. I also would know also know when I could be refunded.

View full review
Gary T Uwx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I pay for the app and it's not working

AI Highlights
  • - I renewed my subscription, but it says the account has expired.
  • - After renewal, the next step says the account is already occupied and blocked.

I renewed the subscription And I'm saying your account has expired to watch please renew your subscription I did so and when I get to the next step it's saying that it's already been occupied and is blocked out

Preferred solution: For the app to work so I can watch the movies

View full review
Gwendolyn M Nlq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was no longer able to access Brown Sugar on either of my TVs

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The new Roku version won't work.
  • - Old Roku version unavailable for two months.
  • - No access to Brown Sugar channel and no refunds for Oct/Nov.

Im not sure what happen all I know is that it would not work on my Roku the new version. I got neither old version of Roku for two months I was not able to access Brown Sugar channel did not receive refund for November, nor October.

View full review
Gwendolyn M Gfw

Brown Sugar TV not working through my Roku

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I made a phone call to you guys and then you just hung up instead of taking care of my situation I never had to talk to anyone

Preferred solution: Full refund

View full review
Joe S Toy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge me cut off service after 7 day trail can't log back in

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Signed up for a 7-day trial, charged for a month.
  • - After 7 days it terminated but charged.
  • - Support couldn't resolve password issues; iPhone won't load.

I signed up for the 7 day free trail got the app they charged me for the device for a month then after the seven days it was terminated but still took money. I call support got thru she told me to sign in I tried that it said invalid password change that it still wont load on my iPhone so I called back wont answer cause they know this number if someone monitors the number knowing this is wrong so I demand my money back on my card

View full review
Trejon Tny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

App never works but I’m still being charged

This app never seems to work. But I keep getting charged. Thats why I canceled my subscription before

Pros:
  • Some good shows are on the app
Cons:
  • App never works

Preferred solution: Full refund

User's recommendation: Do not get this ap

View full review
Dewanda G

Service has not worked consistently

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My app is not working. It logged me out and will not allow me to log back in. I have been getting and error message for the last 3 days.

Loss:
$5

Preferred solution: Deliver product or service ordered

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article