Anonymous
map-marker Charleston, South Carolina

Customer satisfaction

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WE like using Broward for our Condo. While we are away, we can always have them come when we have renters for service.
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User's recommendation: Consider using Broward in Tampa Florica

Mallory K Kpb

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Verified Reviewer
| map-marker Summerfield, Florida

Will not honor written contract

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I was in my new home for a week, when the washer quite working. The warranty was provided for 4/24/2020 thru 4/24/2021, they stated they will not replace the washer and considered it a pre existing condition, because they stated they did not receive payment from the title company till 5/1/2020. The contract they sent me, is clearly written with an effective and expiration date. They will do everything to get out of honoring their contracts. When I called the office, the ladies there were very rude as well, and would not let me get a word in edgewise. They were also rude with my realtor, when she called to find out what the issue was and why they were not replacing as their contract states.
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Loss:
$550
Cons:
  • Do not honor their contract
  • Do not honor contract

Preferred solution: honor your contract and replace with a new washer

User's recommendation: stay away, far away!

2 comments
Guest

I see nothing has changed and Broward Factory Service. I still have nightmares about that place and the Herd family!

Mallory K Kpb
reply icon Replying to comment of Guest-1866325

Broward and their people are evil corrupt liars.. that cover up the truth. I wouldn’t ever trust this lowly place again or recommend to anyone!!

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Debbie B Fsx
map-marker Belleview, Florida

Sue Broward Factory Service

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Scheduled a/c repair. Tech shows up and states he will not do the repair as it is too difficult for one person. He calls office, then states there would be a $695.00 charge to do the "normal covered repair", he was hostile and belligerent. Office staff, knowing a/c is out of freon, states, "have a wonderful day". Manager Steve Ferguson is rude, argumentative, and states do you want a refund of the policy? (Have policy 3-4 years with minimal repairs) Regional Manager, Larry Herd states the owner is my brother. Sarah (Herd) who responds to online complaints states she would inform the owner/president and have response in morning: no response. Sarah then states the VP has the info and will respond in the morning: no response. Broward Factory Service is d/b/a for Herd Enterprises Inc. If you experience similar treatment, please file a complaint, class action lawsuit. DO NOT accept a refund, force Broward Factory Service to honor the Home Warranty contract you paid for.
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Loss:
$20000
Cons:
  • Do not honor contract
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Don C Seg
map-marker Belleview, Florida

Upsell instead of honoring contract

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Updated by user Apr 15, 2019

Broward's manager finally agreed to honor the plumber's original statement that the faucet would be installed at no charge, A plumber and his assistant arrived on Monday, 4/15 and installed the faucet as per the original commitment to me. Thank you PissedConsumer.com

Original review Apr 05, 2019
I called regarding a dripping bathroom sink faucet. Plumber came and said that he could not fix it and if I bought a faucet he would install it as part of the visit. I purchased a replacement faucet from Home Depot, called Broward and they said it would cost me $125 to install it. Contract says no charge. They refused to honor what the plumber told me and will not install the faucet at no charge I will have a local handyman install it for $15
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Cons:
  • Them not honoring the contract
Reason of review:
Warranty issue

Preferred solution: Refund prorated part of unused contract $89.76

2 comments
Mallory K Kpb

These people at Broward never return your calls and will not honor your contract. They are all rude and crude Crooks!

The best thing to do is sue them because they will ignore your complaints and lie their way out of the claim!! This company is a joke and should not be in business.

They know how to dupe people out of their warranty! BEWARE!!

Guest

Good morning i am Steve Ferguson manager for Broward Factory Service. we normally do not cover installing new faucets under our warranty.

Since my plumber made the mistake and told you we would install for no charge then we will install that faucet for you and no charge.

i do apologize for any inconvenience this may have caused. Please let me know if i can help you with anything else the office is reaching out to you to schedule.

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Anonymous
map-marker Southwest Brevard Cnty, Florida

A complete No SHOW

After being a long-time customer, I called them about a simple dryer heating element repair - even gave them the model number for reference. Tech showed - he knew nothing about nothing. Ended up waiting 1 1/2 weeks for a technician who NEVER showed despite me waiting for over 6 hours. Office kept promising he'd show up - right up to their 5 pm closing time. A complete no show. Worthless. I deserve, in fact, everyone deserves better treatment . This will be my last year with Broward Factory Service - they screwed me on my Air Conditioning replacement policy - actually wanting to charge me MORE than I ended up paying to have it replace by an outside company. Total scam artists.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Mallory K Kpb

This company should NOT be allowed to stay in business as they are evil Crooks! I truly hope they get sued and loose their license because of all the fraud they inflict on consumers!!

Kell Mjn
map-marker Orlando, Florida

Rude and bad service from white male tech

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Broward factory service orlando fl. Rude and bad service from white male tech with bad attitude. Had this *** twice now he's just really rude has a bad attitude. Condescending. Not sure why this *** treats people this way. Last time I complained and they sent the same *** tech again. I can't stand mean people who are just negative and rude. This *** is mindless pathetic and seems to dislike good looking women and has to put them down. Why aren't there more normal people working at these places and not angry bitter misogynistic white trash losers. Never pleasant or friendly only rude mean condescending trash This one nasty male is probably Middle aged seems like a redneck. Totally disgusting person
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Reason of review:
Poor customer service
1 comment
Guest

Rude complaint

Anonymous
map-marker Orlando, Florida

Rude arrogant fat technician

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Called BFs to fix something. The technician was this dumb fat white guy with brown hair. He was so rude. Didn't even say hi to me. And was a ***. They need to stop hiring trashy people then I asked the *** to check something else and he got on the phone and tried accusing me of not wanting to pay a plumber when he looked at my ice maker. Huh?! Total *** psycho piece of ***. He needs to rot and is a piece of *** *** loser Called BFs to fix something. The technician was this dumb fat white guy with brown hair. He was so rude. Didn't even say hi to me. And was a ***. They need to stop hiring trashy people then I asked the *** to check something else and he got on the phone and tried accusing me of not wanting to pay a plumber when he looked at my ice maker. Huh?! Total *** psycho piece of ***. He needs to rot and is a piece of *** *** loser
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Reason of review:
Poor customer service
2 comments
Guest

Seems like this complaint is coming from someone who hates fat white guys and just rambling on and on like someone who is uneducated.

Guest

what kind of company allows this type of bogus reviews on there web site?

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