New Reviewer

No call/no show

Had an appointment set for 6pm with Chris Thomas to extract the broken key out of car ignition . Called and left two messages, one at 6pm and the other 7pm. Got no call back, got no key extracted. Will be hiring another locksmith, not this guy.
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ID
#1068417 Review #1068417 is a subjective opinion of poster.
Service
Brothers Locksmith Services Locksmith Service
Reason of review
Poor customer service

Did not show up did not call i called him did not return cll

brothers locksmith 720 447 **** chris Thomas gave me a price to refinish front door and replace hardware and hinges. we agreed on price of $415.00 told him to do it. would not recommend *** Larsen 303 986 **** he came out and looked at front door said he could refinish exterior only and replace the hardware and hinges and whearther strip. set sch for june 9 it was a heavy rain the nite before he called and said to wet to do resch for june 19 at 900am. did not show up icalled him at 10an did not answer
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1 comment
#1136280

I am the owner of brothers locksmith services. My name is Chris Thomas.

I am responding to the negative feedback I received above in regards to refinishing a front door. He is correct in stating that the initial appointment was too rainy to do the work. However I did contact him to reschedule and did not receive a return phone call to confirm our new date. When a customer does not confirm our appointment I usually do not show up because I don't want to waste precious time.

This must have been a huge misunderstanding and I wsnt to make it clear that I did not ask for or take any money from customer. I just never spoke with customer to confirm work date so I figured we were not going to complete the work for this gentleman. This is actually the first time I've seen this complaint and I would like to resolve this issue in the best way possible because I care about my reputation and my customers!

I can be reached at 720-447-**** for any questions and/or concerns. Thank you for giving me the opportunity to resolve this matter!

Regards,

Chris Thomas

Brothers Locksmith Services

720.447.7348

ID
#657593 Review #657593 is a subjective opinion of poster.
Location
Denver, Colorado
Cons
  • Dd not show up
Reason of review
did not show up
Loss
$415

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