Brother Industries
Brother Industries Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brother Industries has a 1.0 star rating from 2 customer reviews; consumers are mostly dissatisfied and recent recommendations warn "Don't Purchase A MFC Model Printer" and "DONT BY FROM BROTHERS".
Positive Feedback
Few reviews mention product specifics; one purchase listed an MFC-L3750CDW order and delivery details.
Negative Feedback / Risk Areas
- Recurring complaints focus on poor customer service and lack of live help.
- Issues reported with scanner function and software installation.
- Problems with returns and refunds, including requests for return labels and credit card refunds.
- Consumers cite high price levels and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Check Brother Industries reviews and customer feedback before purchasing MFC models.
- Be prepared for potential delays in support and challenges getting live chat or phone assistance.
- Confirm return and refund policies when buying due to reported difficulties obtaining credits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brother Industries has a 1.0 star rating from 2 customer reviews; consumers are mostly dissatisfied and recent recommendations warn "Don't Purchase A MFC Model Printer" and "DONT BY FROM BROTHERS".
Positive Feedback
Few reviews mention product specifics; one purchase listed an MFC-L3750CDW order and delivery details.
Negative Feedback / Risk Areas
- Recurring complaints focus on poor customer service and lack of live help.
- Issues reported with scanner function and software installation.
- Problems with returns and refunds, including requests for return labels and credit card refunds.
- Consumers cite high price levels and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Check Brother Industries reviews and customer feedback before purchasing MFC models.
- Be prepared for potential delays in support and challenges getting live chat or phone assistance.
- Confirm return and refund policies when buying due to reported difficulties obtaining credits.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Purchase Return and Credit
- - Order Jan 23, 2023: Brother MFC-L3750CDW printer; total $495.83; delivery by Jan 28; Asurian warranty requires return label and refund.
Purchase Warranty (Asurian) Extended) REQUIRE RETURN LABEL AND CREDIT CARD REFUND ASAP...
View order details
Order date
Jan 23, 2023
Order #
112-298****-303****
Order total
$495.83 (1 item)
Shipment details
Standard Shipping
Delivered
Delivery Estimate
Saturday, January 28, 2023 by 10pm
Brother MFC-L3750CDW Digital Color All-in-One Printer, Laser Printer...$469.98
Qty: 1
Sold By: Amazon.com Services LLC
Payment information
Payment Method
Discover ending in 8951
Billing Address
N2240 E WHISPERING CIR
REDGRANITE, WI 54970-****
Shipping address
CHERYL KINDERMAN
N2240 E WHISPERING CIR
REDGRANITE, WI 54970-****
United States
Order Summary
Items:
$469.98
Shipping & Handling:
$0.00
Total Before Tax:
$469.98
Estimated Tax Collected:
$25.85
Order Total
$495.83
- Service solution poor
- Blames policy over customer
Preferred solution: Full refund
User's recommendation: Don't Purchase A MFC Model Printer
Can't get online help from a real person or chat for a printer that stopped scanning documents
- - Scanner stops midway on MFC9325CW; drivers reinstalled; zipped files won't open.
- - Support loops to the same page; no help; wants a real person or chat.
VERY FRUSTRATING ... scanner on my MFC9325CW printer - scanner stops scanning half way through the scan process - I have uninstalled and reinstalled the program drivers several times and the zipped files won't open
Scanner still ot working
I have tried to contact Brothers but it keeps looping back to the same page with absolutely NO HELP
I want a real person - or - at least chat
This website really needs to be more computer operator friendly - I am not computer illiterate - Just Frikkin Frustrated
Willi
Preferred solution: help TO FIX / RESOLVE THIS ISSUE
User's recommendation: DONT BY FROM BROTHERS
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