Brother Canada Reviews
Brother Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brother Canada has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied.
Positive Feedback
Some technical help was effective; Andre in tech support provided good technical advice.
Negative Feedback / Risk Areas
- Brother Canada reviews highlight email-only support and lack of phone access.
- Many cite indifferent, evasive replies and inconsistent representatives handling inquiries.
- Replacement policy issues include offers of refurbished units instead of new products, raising warranty and refund concerns.
- High price level and poor discounts or special offers compared to expectations.
Key Takeaways for Future Customers
- Expect email support and confirm tech support response processes before purchase.
- Ask explicitly about replacement options, warranty length, and refurbished policies.
- Weigh reported customer complaints against price and consider alternatives or retailer support options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brother Canada has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied.
Positive Feedback
Some technical help was effective; Andre in tech support provided good technical advice.
Negative Feedback / Risk Areas
- Brother Canada reviews highlight email-only support and lack of phone access.
- Many cite indifferent, evasive replies and inconsistent representatives handling inquiries.
- Replacement policy issues include offers of refurbished units instead of new products, raising warranty and refund concerns.
- High price level and poor discounts or special offers compared to expectations.
Key Takeaways for Future Customers
- Expect email support and confirm tech support response processes before purchase.
- Ask explicitly about replacement options, warranty length, and refurbished policies.
- Weigh reported customer complaints against price and consider alternatives or retailer support options.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Purchased a fax printer and it will not fax staples won’t help , brother is unavailable to speak to anyone.Brother has the worst business model the only way you can get product support is via email.
No brother support for our MFC L2750DW .Staples says call brother, you cant call brother because you can only get in touch on line . Very poor
User's recommendation: Do not buy a Brother system
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Québec, Quebec
Defective product and lousy (rip off) replacement policy
- - Brother printers lasted 10+ years.
- - 2011 MFC-J280W still works.
- - MFC-L5900DW ticks at 6 months.
- - Refurb replacement offered; I refused.
After 4 weeks of trying to reach a satisfactory arrangement with tech support staff, Brother Canada presented me with a brand new printer – an upgrade from my defective printer – at no cost to me. Cudos to Brother Canada for their generous gesture. Many thanks to BBB (Better Business Bureau) for their assistance in helping to resolve my complaint so quickly and smoothly.
Update: The issue is still ongoing. Brother Canada responded with an offer of a replacement - the newer version of my discontinued model. I accepted their offer (provided it is a new printer) but I haven't heard back from them.
I also still have a 2011 MFC-J280W Colour Inkjet that works.
A high-end MFC-L5900DW laser printer that I purchased developed a ticking internal noise at its 6-month mark. Tech Support advised that the printer model had been discontinued but that they would replace it with used printer that had been refurbished.
I would never intentionally purchase a refurbished product -- I have had two electronic devices that were replaced with refurbished products and both died within a few months. So to replace my 6-month-old printer with a used, refurbished product was/is not an acceptable option.
I offered to pay the difference in price for a new printer with a one-year extended warranty (as per my original, now discontinued model). Tech support refused.
Instead they offered to give me a minor discount on a new printer. Essentially they wanted me to accept a refurbished device with a 6-month warranty instead of a new device with a one-year warranty.
My position is: why should I accept a used, refurbished product with a six-month warranty when a brand new Brother printer that I purchased only lasted six months. That experience certainly does not inspire trust in Brother's used/refurbished products. What happens when the refurb dies in a couple of months?
I am definitely not prepared to spend an additional $800 on a new printer for personal use. I am not running an office and submitting the printer to extensive use. At most, it is used 3-4 times per week.
The printer was defective and I am not responsible for that.
The warranty states a new or refurbished replacement however when asked, tech support would not provide the criteria used to determine the replacement type, simply that when it comes to replacement options, we only send refurbished units when it is within warranty.
Brother needs to replace the defective printer with a brand new printer and not a used, refurbished product. As mentioned, I am willing to pay the difference in price.
- Andre in tech support has provided good technical advice
- It is always a different person responding to your emails
- Most of their tech support are indifferent and evasive
- So it is easier for them to ignore and evade questions
Preferred solution: Brother needs to replace the defective printer with a brand new printer and not a used, refurbished product. I am willing to pay the difference in price
User's recommendation: Don't buy high-end printers from Brother
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