Taym Cmw

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Defective item

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My item arrived with a damaged which I can understand. Unfortunately, I am yet to hear from customer service. They dont have a phone number or email so your only choice to contact them is via their website where options are ridiculous. The whole process is appalling. They dont even give u a time frame as to when they will contact u! Be weary when shopping at Brosa, Kogan has taken over the company.
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Cons:
  • Poor communication and pathetic customer service

Preferred solution: Basic customer service and a solution to rectify the issue of being sold a damaged item.

User's recommendation: Be very cautious!

Desiree M Joy

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Dissatisfied with Product

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I bought a lounge suite in August 2022 and from day one I realised that the quality was not the same as the one I tried in the showroom. The one that was delivered is hard, definitely not the same quality as what I had chosen!

The one in the showroom was soft and very comfortable hence the reason I purchased it.

I have been sending emails since August and was told it will wear in .

I have written numerous emails to your customer service department (over 8 emails), all of which no response was received.

.

Well its over 6 months now and the sofa has not worn in but just as uncomfortable as day one/

I would like a response immediately as to how you plan to resolve this eg. Replace it for the correct product or a refund.

One would describe my experience as likened to buying a lemon in the car industry !

If I have not heard from you in 7 days I will take the matter to Fair Trading and Consumer Affairs/

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Loss:
$1800
Pros:
  • When you enter the showroom they are very professional
Cons:
  • After sales service very pathetic

Preferred solution: Full refund

User's recommendation: Very bad After Sales Customer Service

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