Brosa Reviews
Brosa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brosa reviews show a 1.9 star rating from 2 reviews with mostly dissatisfied customers; showroom staff are professional but after-sales service is widely criticized.
Positive Feedback
Customers note professional in-showroom service and a good range of products and locations, with price level described as medium.
Negative Feedback / Risk Areas
- Repeated Brosa customer complaints cite poor customer service and communication including no phone or email contact.
- Issues include defective deliveries, unresolved exchange and refunds problems and slow responses to complaints.
Key Takeaways for Future Customers
- Read Brosa reviews and be cautious about after-sales support before purchase.
- Document orders and expect to follow up persistently if you need a refund or replacement.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brosa reviews show a 1.9 star rating from 2 reviews with mostly dissatisfied customers; showroom staff are professional but after-sales service is widely criticized.
Positive Feedback
Customers note professional in-showroom service and a good range of products and locations, with price level described as medium.
Negative Feedback / Risk Areas
- Repeated Brosa customer complaints cite poor customer service and communication including no phone or email contact.
- Issues include defective deliveries, unresolved exchange and refunds problems and slow responses to complaints.
Key Takeaways for Future Customers
- Read Brosa reviews and be cautious about after-sales support before purchase.
- Document orders and expect to follow up persistently if you need a refund or replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective item
The reviewer tried to contact the company before posting this review.
- - Item arrived damaged; no response from customer service.
- - Contact is only via the site; no phone or email, options limited; Brosa is now under Kogan.
My item arrived with a damaged which I can understand. Unfortunately, I am yet to hear from customer service.
They dont have a phone number or email so your only choice to contact them is via their website where options are ridiculous. The whole process is appalling.
They dont even give u a time frame as to when they will contact u! Be weary when shopping at Brosa, Kogan has taken over the company.
- Poor communication and pathetic customer service
Preferred solution: Basic customer service and a solution to rectify the issue of being sold a damaged item.
User's recommendation: Be very cautious!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with Product
The reviewer tried to contact the company before posting this review.
- - The lounge suite delivered is hard and not like the showroom; I have emailed since August with no response and I want a replacement or refund.
I bought a lounge suite in August 2022 and from day one I realised that the quality was not the same as the one I tried in the showroom. The one that was delivered is hard, definitely not the same quality as what I had chosen!
The one in the showroom was soft and very comfortable hence the reason I purchased it.
I have been sending emails since August and was told it will wear in .
I have written numerous emails to your customer service department (over 8 emails), all of which no response was received.
.
Well its over 6 months now and the sofa has not worn in but just as uncomfortable as day one/
I would like a response immediately as to how you plan to resolve this eg. Replace it for the correct product or a refund.
One would describe my experience as likened to buying a lemon in the car industry !
If I have not heard from you in 7 days I will take the matter to Fair Trading and Consumer Affairs/
- When you enter the showroom they are very professional
- After sales service very pathetic
Preferred solution: Full refund
User's recommendation: Very bad After Sales Customer Service
Companies Similar to Brosa
Focus on Furniture
Amart Furniture
“At least15 emails with minimal reply Damaged lounge had been arranged to be picked up today between 9...“
Freedom Furniture Austral...
“extremely disappointing experience with freedom furniture i have had an absolutely terrible experience...“
Domayne Australia
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation