
Brosa
Brosa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brosa has 1.9 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When you enter the showroom they are very professional.
Cons: After sales service very pathetic, Poor communication and pathetic customer service.Recent recommendations regarding this business are as follows: "Be very cautious!", "Very bad After Sales Customer Service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brosa has 1.9 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When you enter the showroom they are very professional.
Cons: After sales service very pathetic, Poor communication and pathetic customer service.Recent recommendations regarding this business are as follows: "Be very cautious!", "Very bad After Sales Customer Service".
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective item
My item arrived with a damaged which I can understand. Unfortunately, I am yet to hear from customer service.
They dont have a phone number or email so your only choice to contact them is via their website where options are ridiculous. The whole process is appalling.
They dont even give u a time frame as to when they will contact u! Be weary when shopping at Brosa, Kogan has taken over the company.
- Poor communication and pathetic customer service
Preferred solution: Basic customer service and a solution to rectify the issue of being sold a damaged item.
User's recommendation: Be very cautious!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with Product
I bought a lounge suite in August 2022 and from day one I realised that the quality was not the same as the one I tried in the showroom. The one that was delivered is hard, definitely not the same quality as what I had chosen!
The one in the showroom was soft and very comfortable hence the reason I purchased it.
I have been sending emails since August and was told it will wear in .
I have written numerous emails to your customer service department (over 8 emails), all of which no response was received.
.
Well its over 6 months now and the sofa has not worn in but just as uncomfortable as day one/
I would like a response immediately as to how you plan to resolve this eg. Replace it for the correct product or a refund.
One would describe my experience as likened to buying a lemon in the car industry !
If I have not heard from you in 7 days I will take the matter to Fair Trading and Consumer Affairs/
- When you enter the showroom they are very professional
- After sales service very pathetic
Preferred solution: Full refund
User's recommendation: Very bad After Sales Customer Service
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