Anonymous
map-marker Morristown, New Jersey

Trying to get replacement for defective glycerin GTS shoe purchased 7-27-23 for $171.20, Brooks refers me to pay $5.00 to join to have privilege of talking with brooks expert. This seems unreasonable.

Brooks Running - Trying to get replacement for defective glycerin GTS shoe purchased 7-27-23 for...
Brooks Running - Trying to get replacement for defective glycerin GTS shoe purchased... - Image 2
Brooks failed to call me as they informed me and I have waited weeks without Brooks response they my request 850-333-****
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User's recommendation: Reconsider

Michael K Haj

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Verified Reviewer
| map-marker Baltimore, Maryland

Adrenalin gts 22 right foot shoe tighter than left foot shoe . It happen with glycerine gts 20 also

Brooks Running - Adrenalin gts 22 right foot shoe tighter than left foot shoe . It happen with...
Brooks Running - Adrenalin gts 22 right foot shoe tighter than left foot shoe . It happen... - Image 2
Brooks adrenalin running shoe gts 22 and glycerine gts 20 the right shoes much smaller and tighter than left shoe , please help me to resolve the problem , thank you
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Preferred solution: Solve problem

User's recommendation: Let’s solve the problem first , thank you

Sidney L Ldz

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Verified Reviewer

Order information

Hello My name is Sidney Looman. I have tried to order shoes for the second time. The first time only my money was booked off. The second time, the money also booked off. Only now I got an order number 169****, but I don't see the order on the site?? I hope the order is in now and please refund the first 105 euro? Kind regards Looman
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Preferred solution: 105 euro refund and the shoes narrow adrenaline gts22 size 45

Darlene R Gzi

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Verified Reviewer

Paid extra no shoes yet

I ordered the shoes on Brooks website paid extra to get them the next day when I checked the website it said I would have them today. No shoes yet. Supposedly I ordered them after the ship time because of the difference in time change not real happy wanted to take them on vacation, but they wont be here in time for me to do that
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Loss:
$20

Preferred solution: Price reduction

Mel S Stf

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Verified Reviewer

LACK OF BROOKS SERVICE

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HAVE KNOWN BROOKS FOR YEARS AND VISITED YEARS AGO. CAN'T BELIEVE THAT I HAVE TO PAY FOR A PRODUCT QUESTION. I JUST WANTED TO KNOW WHICH SHOES DO NOT HAVE ANY ROCKER SOLE IN THEM? VERY DISAPPOINTED. I THINK THIS HURTS YOUR PREMIUM STATUS REPUTATION. MEL STEIG
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Preferred solution: PRODUCT INFO ON WHICH SHOES DO NOT HAVE ANY ROCKER SOLE IN THE SHOE?

User's recommendation: POOR CUSTOMER SERVICE IN CHARGING FOR INFORMATION

Anonymous
map-marker Philadelphia, Pennsylvania

I'm trying to place an order

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Let me start by saying I love Brooks sneakers. I have 3 pair and was ready to order my 4th. They encouraged me to sign up with emails so that I can get coupons. I have yet to get a coupon. So when I was ready to order, I asked about a coupon and I was told there are none at this time. Ill just wait or maybe change companies who will give coupons. Sorry, but thats how I feel!
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Anonymous
map-marker Philadelphia, Pennsylvania

I'm trying to place an order

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I love Brooks womens sneakers. Im just upset that I never receive coupons. This would be my 4th pair, and being a loyal customer I would have hoped to have received something. Other companies give discounts. When I signed up for emails, which I was encouraged to sign up, I was told that I would receive discounts. Much to my dismay, I have never received anything. Its the principal, so I will not be order Brooks at this time. I did. Receive coupons for Hoka, so I now will order theirs.
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User's recommendation: No need to sign up for emails to receive coupons because they do t send them.

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