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Windows shift in frame

In 2016 we had $8700 worth of brand new windows installed in our home. Shortly after installation we noticed the window in the front of the home shifted. Called brock ... they sent a service man. His response was " I have never seen this happen before" he went back to Brock to come up with a plan. He then left the company and brock never sent anyone else or resolved the issues.

User's recommendation: Do not call brock windows !

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ID
#2504418 Review #2504418 is a subjective opinion of poster.
Location
Ajax, Ontario
Service
Brock Doors And Windows Customer Care
Loss
$8700
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Faulty windows

In 2016 we had new windows installed in our home. Shortly after installation one of the windows lock broke off , the large window in front of the house shifts in its frame. Brock sent out an inspector. His response was " I've never seen anything like this before " he went back to brock to discuss issue and then quit the job and the issue was never resolved. Brock has not responded to emails or calls. Crap work for a big price

User's recommendation: Do not recommend.

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ID
#2504406 Review #2504406 is a subjective opinion of poster.
Location
Orangeville, Ontario
New Reviewer

Most disgusting act of customer service in 2018

I not only purchased windows from Brock Doors & Windows last year 2018 but I also worked for them. This is not a disgruntled employee but who has since left and now can feel free to advise the disgusting way I was treated from the day of the order to the many missed appointments, days taken off work by myself or my wife, appointments cancelled the same day as windows were damaged at factory or warehouse, missing windows, wrong sizing, damages left by the work crews, with no customer satisfaction whatever so as everyone involved just passed the buck. A poorly managed company with complacent management since the company was sold a few years ago by a huge corporate trading company. I would never deal with the company again under its present management! All of the issues have been documented
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ID
#1643269 Review #1643269 is a subjective opinion of poster.
Service
Brock Doors And Windows Customer Care
Cons
  • Unreliable
  • On and on
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

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