Broad Oak BMW Reviews

I prefer to travel 30 miles to Broad Oak Ashford because I fell out with the Maidstone dealership over expensive warranty work they claimed was my fault (but they were wrong). I've previously bought from Big Motoring World but the Addington site let me down badly over a particular car in which I was interested (advertised on website, awaiting checks, three weeks later still no car, promised to call me when in stock, call never materialised) so in the meantime I looked around for a similar vehicle but with a far more comprehensive warranty than Big Motoring World ever offers.

Having considered various options, the fantastic deal on a personal contract plan for a brand new 520d SE Tourer (effectively £5500 off the car and a better P/X value than I expected) made it easy for me to buy brand new instead of a pre-owned one, so I got not just the colour I wanted but the exact spec too, including a manual gearbox and park assist (neither of which are very common). Our salesman Kane Tickner was very helpful and knowledgeable and there was genuinely no pressure on us to buy.

Despite being late on our two subsequent visits due to Operation Stack, he didn't hurry us out which he could easily have done as I'd ordered the car on their event day a couple of months . Everyone at the dealership was friendly and welcoming and I'll certainly go there again.

I found the car I was looking for with the right spec. Went to look at the car and it looked to be in good condition.

I thought it was quite pricey but didn't think anything of it.

I then went home and had a look about for the same car with the same spec and found it for a lot cheaper. I mean a £4,000 difference is huge! I decided to purchase the car privately to save some money.

I know they need some form of profit from each vehicle that they have but £4000 seems slightly excessive. Other than that tit was OK

Broad Oak look like they have some OK, half decent cars and the prices didn't look all that bad either so my wife and I decided to give it a go and have a look one afternoon.

The site was a lot smaller than my wife and I expected.

We were expecting a bigger site and quite a few more cars to look at. There weren't that many so it didn't take too long to look at hem all. I was also expecting the cars to be slightly newer considering they are an approved BMW dealer but they weren't that many new-ish cars.

Might have a look elsewhere too before making up my mind.

I was looking on their website and found 2/3 cars I was interested in and were around my budget marker. I didn't bother to call them and just went to their site to ensure the cars didn't sell- no time to waste.

When I got on site I showed the print outs of the cars I liked to the staff member and he identified them straight away and took me to them. They were all roughly £500/£1000 MORE THAN ON THE WEBSITE. I asked why this was. It's not like they could deny it, I have the print outs right there!

They provided some feeble excuse and explained the price non site was correct, final and non-negotiable.

I could afford to pay the extra but based on principle and the lies I was straight out of there. Don't like this kind of deception.