Dantae Ekz

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The worst customer service I have ever experienced. What I ordered is not what I got.

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Brite Decking - The worst customer service I have ever experienced. What I ordered is not what I...
Brite Decking - The worst customer service I have ever experienced. What I ordered is not... - Image 2
Brite Decking - The worst customer service I have ever experienced. What I ordered is not... - Image 3
Brite Decking - The worst customer service I have ever experienced. What I ordered is not... - Image 4
Brite Decking - The worst customer service I have ever experienced. What I ordered is not... - Image 5
Brite Decking - The worst customer service I have ever experienced. What I ordered is not... - Image 6
SCAM ALERT!!! This company does not even deserve 1 star. The product on the website and sample I looked at was nothing like the decking I received!!. Cheap plastic decking was delivered (very late I may add) - nothing like the sample at all and still cannot get an explanation as to what went wrong and why the sample and picture on the website is not what they deliver!! Fake advertising. Once they have your money, you can forget any customer service. Our "fake" product arrived after two missed deliveries. Was covered in bird *** unwrapped, broken, scratched dented and filthy filthy dirty. My contractor refused to touch the decking despite the fact it was not what we ordered!! We eventually got the decking removed off our driveway and taken away. I am now not allowed to contact anyone in the Australia office - they don't take my calls, and I get generic emails stating I must contact the founder in Columbia - only communication is by whatsapp, he is full of false promises, its a month that has gone by, they still have my money, I have no product to show for it... and still I await a resolution/feedback. The most disgusting customer service I have ever experienced in my life. I would stay well clear of this company and their false promises and offerings. Oh and did I mention - two different products were delivered!! Not even one delivery of the same colour.
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Loss:
$10000
Cons:
  • False promises and disgusting services

Preferred solution: Full refund

User's recommendation: Stay away

Jordy B Qsd

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Verified Reviewer
| map-marker Port Macquarie, New South Wales

Cracking Boards, Cracking Boards everywhere!

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Brite Decking - Cracking Boards, Cracking Boards everywhere!
Brite Decking - Cracking Boards, Cracking Boards everywhere! - Image 2
Brite Decking - Cracking Boards, Cracking Boards everywhere! - Image 3
Just like all bad reviews I read about Brite Decking, this one is about not caring about their customers, warranties, and the overall poor quality of the product. I have a warranty issue which I reported 15/03/2022 and the first couple of months after reporting it, I was being ignored. Just ignored. No debate, no nothing, just ignored. I got told that the founder of the company was in Columbia, and he needed to deal with this. I guess the whole warranty process falls apart if 1 guy goes to Columbia and apparently emails dont work there either? As I have seen on different review platforms this seems to be the way they avoid honouring warranties. They try to drain you until you give up. But I did not give up and finally after 4 months of ridiculous excuses, somebody finally came round and admitted the product is faulty, but the solution offered would still leave me at least $10,000 out of pocket myself to rectify all the issues and I would need to dispose of the faulty boards myself. They advertise on FB as a true-blue Australian company with long warranties. And mentioned that several times in the quoting process claiming they were manufacturer and supplier. So, I did the right thing and bought products from them late 2018 & again in 2021. Very responsive and attentive during those sales processes. Could not fault them. But of course, that is at the stage where I am spending money with them (Over $14,000 in total). Turned out they did not manufacture themselves and started shifting blame on their supplier. Which is amazing since I have emails from them in 2018 claiming they manufactured the product themselves. The whole idea about composite boards is that they are low maintenance and will last for years, what a joke if you get them from Brite Decking. I have lodged with NSW NCAT & NSW Fair Trading as have done many other people. The more of us that put a complaint in, the better. So, this company gets stopped before they do even more damage. It might even be a good idea to get A Current Affair involved. Feel free to email me on rubbishcompositedeck@***.com
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Loss:
$10000
Cons:
  • Poor quality and atrocious after sales service

Preferred solution: Full refund

2 comments
Dora Bqi

Jordy I am interested in your outcome with Brite Deck as we are in Victoria and our current experience is mirror imaging yours. We are also heading to VCAT.

Chelby Ybo
reply icon Replying to comment of Dora Bqi

I too have “enjoyed” the Brite Deck “experience! This company has employed disgraceful behaviour in response to my enquires.

In March 2022 I advised Brite Deck of our concerns. It was only as a result of dedicated persistence they sent their representative to inspect the decking in December 2022. In January 2023 they admitted in writing that the product was faulty and offered a replacement. As with yourself, they have cited their “warranty” in rejecting my claim of costs relating to the uplift and disposal of their faulty product and installation of the replacement decking.

Based upon the photos you included, I believe my problem decking is the same product as yours I refer you to http://***/Deck.handbook4.htm which verifies the technical process of the product failures. Australian Consumer Law indicates that a business, when providing a replacement item, must also meet the costs associated with replacing the item, and this must not be limited by any warranty or product guarantee. I am of the opinion that Brite Deck Pty Ltd is fully aware of the fact that this product we have purchased is “not fit for purpose”. I contend that there are many customers who have purchased this product and are facing the same treatment as we have in the process of trying to exercise our rights as consumers.

I have reported the issue to Victorian Consumer Affairs and the NSW Office of Fair Trade. The actions and tactics employed by Brite Deck Pty Ltd over the past fourteen months have created,for me,considerable anxiety and despair. I have now sought Legal Counsel. This is a publicly listed company and must be insured to a certain degree.

The Managing Director is Mr Kampathipillai Ravindran . His details and country of residence is available online.

It is not Columbia. There is a “Technical Director” in Australia.

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Anonymous
map-marker Brisbane, Queensland

No After sales service after a number of calls

I purchased (composite) decking boards from Brite Decking in November 2018 & within 10 weeks of having it built it started to fade in various places (it is undercover) water leaves very visible stains, and using a hose brings out a soapy foam. Having paid twice what timber decking costs I expected not to have any of these problems as I was promised by the Brite Decking sales team.
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Reason of review:
Bad quality

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