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Brisbane Airport

Brisbane Airport

www.bne.com.au
What is your customer experience with Brisbane Airport?

Brisbane Airport Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Brisbane Airport has a 1.0 star rating from 3 reviews, with consumers mostly dissatisfied and a 100% unfavorable distribution; recent comments cite contamination concerns, unanswered calls, high prices, and poor billing and customer service experiences.

Positive Feedback

There are no clear positive themes in current Brisbane Airport reviews; feedback focuses on problems rather than service highlights.

Negative Feedback / Risk Areas

  • Food safety and hygiene concerns at airport eateries.
  • Lost baggage and tracking issues causing delays and stress.
  • Poor responsiveness from customer service and phone support.
  • High price levels and complaints about billing practices.

Key Takeaways for Future Customers

  • Expect to investigate Brisbane Airport customer complaints before booking food on site.
  • Prepare for slow baggage resolution and confirm contact details for updates.
  • Be ready for limited phone support; document billing or refund issues immediately.
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Geoff W Ufm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report bad behaviour by Soul Origin

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AI Highlights
  • Staff did not change gloves, touched face, then handled food.
  • Two cleaning staff handed him a vape and he vaped.

Staff member not changing gloves, scratching his face, handling non-food-related items, and then physically handling food. On top of all this, two cleaning staff sitting next to the swinging door entry handed him a vape.

He then ducked down and vaped. Clearly not the first time this has happened. If you're going to employ travellers, make sure they have knowledge of Australian Food Safety Standards.

The sad thing is that the airport watches everyone, but there is nowhere to report this behaviour. Disgraceful.

User's recommendation: Unless you like your food with contamination steer clear.

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Jacqueline H Kpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost baggage

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Trying to find out if there is any update on my lost baggage. You sent a code to my email but I have not received it.

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Jacqueline H Kpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost baggage

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Arrived last night about 5.30 from Doah and my Luggage was not on the plane. Wanting to know if you have any news as to where my luggage is

User's recommendation: Answer the phone call would be very helpful

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Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

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