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Briogeo

Briogeo Reviews

www.briogeohair.com
What is your customer experience with Briogeo?

Briogeo Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Briogeo has a 1.9 star rating based on 5 customer reviews. Consumers are mostly dissatisfied; 80% unfavorable and several reports of high price level and product diversity concerns.

Key Takeaways for Future Customers

  • Check Briogeo reviews for frequent mentions of subscriptions and unexpected auto-ship issues.
  • Confirm order details to avoid unwanted products; some customers like the leave ins.
  • Expect mixed experiences with response times for professional or cosmetologist inquiries.

Negative Feedback / Risk Areas

  • Recurring customer complaints about subscriptions, billing charges, and refunds.
  • Poor customer service access: failed logins, invalid phone numbers, slow resolution.
  • Orders missing items or shipped without consent leading to fraud allegations.

Positive Feedback

Some customers report excellent service and quick, helpful answers about leave in conditioners.

View full overview ›

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Show reviews that mention
service questions shampoo conditioner package receipt response conditioners experience cosmetologist
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Wissam A Aku
map-marker Framingham, Massachusetts

To cancel my subscription

I never asked to send the product on a regular time; I asked only one time. So please cancel my subscriptions.

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Merinda Puy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Longmont, Colorado

Have professional questions as a cosmetologist

AI Highlights
  • - A pro cosmetologist requests Customer Service contact at 303-875-****.
  • - They say no packages with shelving info and want product-use overview.

I would like to talk to someone from Customer Service. Im a professional cosmetologist and Salon Centric does not sell packages which would include shelving info on products.

Are a professional overview to inform clients on uses of the products. Please contact me at 303-875-****.

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Montavious Szq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Excellent service

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Great experience. Thoroughly answered my questions about leave in conditioners. The response time was very quick.

User's recommendation: Great leave ins!

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Raieda S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m missing something

My package came in. I ordered a shampoo and conditioner, and only the conditioner came in. I emailed you my receipt and what I ordered.

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Symone Qhq

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Verified Reviewer

Fraud

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Updated by user Nov 16, 2024

Can’t talk to a person

Original review Nov 15, 2024

I did not order anything from yall! So take it off of my credit card, and stop any subscriptions! It is fraud!

User's recommendation: It’s a ripoff!

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Priti Iqk

Need to speak to customer service rep

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AI Highlights
  • - Wants to cancel subscription.
  • - Login fails with a 'FAILED' message.
  • - Phone support number is invalid.
Updated by user Sep 23, 2024

I have not had any contact with anyone from Briogeo

Original review Sep 23, 2024

I want to cancel my subscription. I am unable to login to my account ( keeps saying FAILED) When I try to call the number they tell you to call it says the number is not valid!!!

What a horrible company to do business with. I am definitely a passed consumer!!!

Cons:
  • Unable to call or contact
  • Unable to contact anyone

Preferred solution: A chance to cancel my subscription

User's recommendation: Don't shop this site!!!!

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Anonymous
map-marker Dallas, Texas

Need to cancel my order

I would like to stop the shipping on this order I dont want it any more thank this cream for curls no more please stop sending me and stop payment

User's recommendation: Good

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Anonymous
map-marker San Jose, California

I need help

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I need to speak to someone at Briogeo and have gotten nowhere - even leaving this review is co tedious.

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Dalphne W

Unwanted product shipped

AI Highlights
  • - -I did not order charcoal scalp oil and want the order canceled.
  • - -I previously emailed you to cancel the order prior to shopping.

I did not request order for charcoal scalp oil that was sent. Cancel the order immediately.

I also emailed you previously requesting you to cancel the order prior to shopping. If this is not resolved I will contact BBB.

Loss:
$23

Preferred solution: Full refund

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Anonymous
map-marker Radcliff, Kentucky

Requested refund for product not ordered

Same as above I am not playing unnecessary games. Ive stated why I want my refund and I have not requested order that was sent to my address.

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anu c Nrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

More then 15 days haven't received any email and any product

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Briogeo has charged me $165 dollars I ordered the product on June 26th and still haven't received anything

Preferred solution: Deliver product or service ordered

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anu c Nrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been charged and haven't received any order number and product from Briogeo

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I have been charged and haven't received any order number, any email message and product from Briogeo

User's recommendation: Don’t buy from Bridgeport.com

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Anonymous
map-marker East Orange, New Jersey

I need to soak to somrone

AI Highlights
  • - Unaware it was a subscription; received 33-ounce conditioner.
  • - Order #0323263 packaging slip missing; return slip unrecognized.

I call Briogeo because I receive an order that I did nit ordered. I place an order a couple of ago for 33 ounce hair conditioner.

But did MIT realized that it was a subscription which I did nit been. I called using the order #0323263 which was in the packaging skip. However when I tried to use the # to get a return slip it stated that the system did not recognized the #. I sent an email and they sent me a new #.

However, this morning they sent me a new order if the same conditioner. Please please contact me so that I can return both conditions.

I have an email trail and now going to calm the CC company and depute the 2 charges. This is unacceptable and I will mo longer order anything from your company.

User's recommendation: Don't buy anything from your company. Because its difficult to return. Also no one answers the phone.

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Anonymous
map-marker New York, New York

Never was able to use system. Very poor not customer friendly Need to speak to customer service rep

AI Highlights
  • - Customer service was very poor and unhelpful.
  • - Product is good, but may not continue due to poor service; would appreciate a phone call to resolve.

Very poor customer service. Could not get help from anyone.

Would appreciate a phone call to resolve my issue. Happy with your product but not sure I want to continue being a customer since your company is not customer friendly

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