Brio Tuscan Grille Reviews

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Share my photos with you of the restaurants poor cleanliness standards

Brio Tuscan Grille - Share my photos with you of the restaurants poor cleanliness standards
Brio Tuscan Grille - Share my photos with you of the restaurants poor cleanliness standards
Brio Tuscan Grille - Share my photos with you of the restaurants poor cleanliness standards
Brio Tuscan Grille - Share my photos with you of the restaurants poor cleanliness standards
Dirty dirty dirty !! Sarasota had more employees than customers. Employees all lined up drinking out of their styrofoam cups and texting on their cellphones - no WiFi- bartender states no WiFi since the new ownership took over ?? He encouraged us to use Capitol Grill WiFi ? I took pictures of the nasty conditions in the bar - can only imagine what the rest of the place looks like?

User's recommendation: Don’t go.

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ID
#2806054 Review #2806054 is a subjective opinion of poster.
Location
Fort Myers, Florida
New Reviewer

Gift card

My location closed There is no other location within a two hour drive of my house I was a refund on my gift card balance
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ID
#2743796 Review #2743796 is a subjective opinion of poster.
Location
Huntington Station, New York
Loss
$47
Preferred solution
Full refund
New Reviewer

Brio Tuscan Grille plantation

I went to the bar and I had to clean the bar myself with the cocktail napkins. Waited 20 minutes to order a drink. Never offered a dinner menu which I wanted to have dinner because I was alone. Food is excellent I would recommend it to anyone. But the service sucks excuse me. So I just ordered whatever I can have the happy hour menu. I would never never go to this restaurant again. Too much riffraff ,,,, Believe it or not I want to order dinner but the bartender was too busy talking to the girls. My check was $20 and I left $10 tip. No F N way when I go back there .. very poor service. Never never asked me if I would like anything else. Sorry to say this restaurant sucks.
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ID
#1374322 Review #1374322 is a subjective opinion of poster.
Location
Plantation, Florida
Service
Brio Tuscan Grille Customer Care
Reason of review
Poor customer service
Preferred solution
20 minutes for service

Stay away

Much against my better judgement I went back to this restaurant with my 25.00 gift card sent to me by supposed manager Kaya Bozhinova due to my horrific experience in June. Not very generous (after dropping 200.00) but what the heck. Everything that could be wrong went wrong. We had a reservation but once again the receptionist and greeter tried to seat us at the bar at the far empty end. When we objected they magically found us a seat in the main dining room saying it was full, which it was not, there were 3 empty tables. When we asked to speak to the manager Kaya came and apologized and asked if there was anything she could do and said she had been out of town so people didn't know how to be hosts or seaters? Odd (later we were told there were two managers, one man and one woman? I think they just pick on people to be managers if customers complain) She offered us a drink, I don't drink so I asked for an appetizer. The drink and appetizer took 25 minutes to come. We then asked to share a meal the meal came and it was not split we had to ask for plates and split it ourself. We never got bread or water refills. Now comes the really fun part when the bill came the "generous" gift card registered as 20.00 not 25.00 and the drink was on the bill. Once again we called for the manager. She said oh did you get 2 drinks? No!!! Then I showed her my email that stated the gift card was for 25.00 and she tried to blame the poor waitress. How could the waitress do that it was a plastic card you ran through a machine. In a haughty nasty tone she said she would give us the whole meal for free, since the balance was 2.00 that was once again really kind. She also said see you again, NEVER EVER WILL WE SEE HER OR THIS RESTAURANT AGAIN. The food has also fallen in quality. Go to Maggiannos.
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ID
#1344838 Review #1344838 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Junior Reviewer

Hot ot burn alive

Brio at Tivoli Village Las Vegas review. I am sorry to report that I had a terrible experience here last night and it was my birthday!!! It was 103 degrees outside and the front door was open. The restaurant was hot,hot it must have been about 83 inside. I asked the hostess to please turn the air conditioner up and she told me that I was the only one complaining. How rude can you be. Meanwhile I saw employees fanning themselves with menus. She finally told me that she asked the manager and he said he would adjust the temperature to 68 and see if that helped. CLOSE THE DOOR. If you can't adjust your temperature you should close shop and move on. We had already been seated and we did not want to relocate. I was miserable and so was everyone else. There are more polite places. I must say the waiter was wonderful his name was Yanni. I will stay away and suggest you do the same.
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2 comments
#1496151

If you stayed and ate the food, you aren't entitled to a refund. However, I can't imagine a restaurant in Vegas not having the AC on and leaving the door open. I would have left as soon as I walked in.

#1495993

You ate the food, therefore your claim of $120 cash loss will be dismissed immediately.Simply because QUOTE : "We had already been seated and we did not want to relocate." does not entitle you to a free meal and simply makes you appear lazy and petulant.

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ID
#1274829 Review #1274829 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
Brio Tuscan Grille Air Conditioner Facility
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund

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