New Reviewer

They suck!!!

4 months and still not powered up. Making payments on a system that's not even hooked up. Can't get anyone to call me back. If I stop making payments, they will probably lien my house.

User's recommendation: run!!!

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ID
#2852722 Review #2852722 is a subjective opinion of poster.
Cons
  • Customer service
  • Address that cannot be verified
  • Non responsive
Loss
$27000
Preferred solution
Deliver product or service ordered
New Reviewer

Company is NOT trustworthy and falsely represents themselves

This company sells solar panels for homes. They send out reps in the evenings and say they are with your energy company. They ARE NOT. I verified with my energy company and this is ILLEGAL. They ask you if you have good credit (yes, really) and set up appointments to review costs and savings of solar panels. Because my power company is actually doing an incentive right now, I set an appointment. THEY NEVER SHOWED UP. And thankfully as I then read reviews and tried to call them. The have many 'departments': Customer Service, Project Managers, Permitting, et al. NO ONE ANSWERS the phone and no one calls you back. Their website has a place for "Help Tickets" that has been disabled. Their positive reviews (few) must be from family or friends. DO NOT trust them. They are shady at best and illegally representing themselves. Run.
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ID
#1650640 Review #1650640 is a subjective opinion of poster.
Service
Brio Solar Energy Sales Representative
Cons
  • Customer service
  • Address that cannot be verified
  • Non responsive
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

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