Bringg Reviews

I ordered a replacement modem via Xfinity on August 31st, 2026. However, I received a notification on September 1st that my order was delivered at 9:44 p.m.

When I opened the link that I received via text of the so-called delivery, it showed that the deliverer put it on someone else's back porch. I've never heard of a delivery service that delivers to people's backdoors. I believe that they did this intentionally, and they've done this to other customers; therefore, it is definitely a pattern. Never trust a business that doesn't have a customer service contact number.

This is why the trash that they hire gets away with doing this type of stuff to customers. Horrible company!

On 3/26 I received a text stating my item was picked up from XFINITY by a BRINGG driver (*ROBERTO*) at 3:27pm and was on its way to me. It provided a tracking link that I have a screenshot of.

Estimated time in transport was 28 minutes. Every hour I continued to check the estimated time and the time remained 28 minutes. Over 5 and a half hours the estimated time was 28 minutes. At 9:08pm, Thursday 3/26, I received another text stating the item was delivered.

THE ITEM WAS NOT DELIVERED!

Friday, 3/27, I called XFINITY, spoke with a man there who assured me delivery would occur that day (Friday 3/27).

THE ITEM WAS NOT DELIVERED AGAIN.

I received ZERO additional communications from BRINGG regarding this item and its delivery.

I just called XFINITY again, Sat. 3/28. The woman at XFINITY said she showed that it was delivered as well. She was unable to access any information about the delivery, just that it was delivered.

There are 3 separate apartments in my building, A, B, and C.

I am in A, the only bottom floor apartment. I checked with both of my upstairs neighbors, in case it was mistakenly delivered to them, and they have not received it either. The woman at XFINITY advised me that I have to contact BRINGG to file something formally so I am not held financially responsible for the item through XFINITY. There seems to be ZERO path to actually contacting BRINGG.

I have screenshots. I have text messages.

The tracking number XFINITY provided to me is: ##52858****

I dont know who ROBERTO is. 3:27pm to 9:08pm is most assuredly longer than 28 minutes. I dont know WHY someone (ROBERTO?) would say something has been delivered by him if, in fact, he did NOT deliver the item.

XFINITY said they show it was delivered Friday 3/27 (not Thursday 3/26). However, IT WAS NEVER DELIVERED ON THURSDAY OR FRIDAY.

Please contact me ASAP so that I can file an official claim with BRINGG so that I am not responsible for the items that HAVE NOT BEEN DELIVERED.

I am three weeks away from giving birth to a child at home with two other kids by myself. I continuously kept an eye on the map that they gave me on when they were to arrive.

I have tried calling them when they said they were here soon; no answer. Then it said that they arrived. Still no call, and they did not even get out of the car. Xfinity told me it was going to be a FedEx driver or a UPS driver.

It was neither; it was a normal person in a car, but I did not know that, so when they said they arrived, I tried calling them some more; no response. I then went outside, still the person did not even get out of their car, and I stared at the car wondering if that was them. The person decided to just drive off and made eye contact with me while doing so. I then tried to call some more with no response and then continued to refresh the page for the delivery map.

After two minutes, it said it got canceled. I have been waiting all day for this, and now I'm extremely pissed off. You all that worked there need to do better. The person dropping off my order, you are a lazy piece of *** There was no communication, no attempts to deliver my package, and no attempts to even answer the 30 missed calls you have from me.

I don't know what your problem is, but you need to do better, and the fact that you guys don't even have a number I can call, a dispatcher number or anything, is ridiculous. I do not know why Xfinity would ever even use you guys in the first place for deliveries, but it's pathetic.