Brightside Health Reviews
Brightside Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brightside Health has a 2.6 star rating based on 2 customer reviews. Consumers are mostly neutral. Reviewers note extensive mental health services but cite high price and reliability issues including missed appointments and billing problems.
Key Takeaways for Future Customers
- Check Brightside Health reviews and verify insurance coverage before enrolling.
- Confirm billing and payment methods to avoid automated charges.
- Be prepared to contact customer service for appointment or cancellation issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing delays, blocked cards, and difficulty reaching support.
- Reports of therapist no-show and unreliable appointment handling.
- Price level is high and may not be covered by insurance.
Positive Feedback
Offers a diversity of mental health services and product options valued by reviewers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brightside Health has a 2.6 star rating based on 2 customer reviews. Consumers are mostly neutral. Reviewers note extensive mental health services but cite high price and reliability issues including missed appointments and billing problems.
Key Takeaways for Future Customers
- Check Brightside Health reviews and verify insurance coverage before enrolling.
- Confirm billing and payment methods to avoid automated charges.
- Be prepared to contact customer service for appointment or cancellation issues.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing delays, blocked cards, and difficulty reaching support.
- Reports of therapist no-show and unreliable appointment handling.
- Price level is high and may not be covered by insurance.
Positive Feedback
Offers a diversity of mental health services and product options valued by reviewers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My card is is blocked
Got transferred to another contact, was told to wait, call disconnected after several calls, same thing. My card is blocked and I have automated bill payments pending, please fix this ASAP
Need to cancel information
Need to cancel information I have insurance do not take any money out of my account need to speak to representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTherapist did not show for appointment
- - Therapist didn't show for the appointment.
- - I waited 45 minutes, costing me time and money.
- - I have screenshots of waiting and chat messages.
Therapist did not show for appointment. I waited 45 minutes which costed me money taking time from my job.
I work for a mental health organization and I know this is unacceptable. I also have screen shots of me waiting for her to join and screen shots of my sending her chat messages
- Therapist did not show for first appointment
Preferred solution: Apology
User's recommendation: I'm giving them another chance, so none yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsurance approval
They asked me to send copies front and back to support at brightside.com
Hopefully, that works, and they will let me know if my insurance provides coverage.
- Provides extensive mental health services
- Cost is prohibitive for most people
Preferred solution: Insurance verification
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