Brighton Surgery Center
Brighton Surgery Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brighton Surgery Center has a 1.6 star rating from 1 review; consumers are mostly dissatisfied, citing poor patient care, reliability, and high price level.
Positive Feedback
Reviewers value the diversity of services offered and note experience with surgical procedures at the facility.
Negative Feedback / Risk Areas
- Reports of inadequate pain management and delays in care reflect key Brighton Surgery Center customer complaints.
- Poor responsiveness from staff and a single negative review point to customer service and reliability problems.
Key Takeaways for Future Customers
- Check Brighton Surgery Center reviews and ask surgeons about alternative facilities before scheduling.
- Confirm scheduling, pain protocols, and pricing ahead of time to avoid surprises.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brighton Surgery Center has a 1.6 star rating from 1 review; consumers are mostly dissatisfied, citing poor patient care, reliability, and high price level.
Positive Feedback
Reviewers value the diversity of services offered and note experience with surgical procedures at the facility.
Negative Feedback / Risk Areas
- Reports of inadequate pain management and delays in care reflect key Brighton Surgery Center customer complaints.
- Poor responsiveness from staff and a single negative review point to customer service and reliability problems.
Key Takeaways for Future Customers
- Check Brighton Surgery Center reviews and ask surgeons about alternative facilities before scheduling.
- Confirm scheduling, pain protocols, and pricing ahead of time to avoid surprises.
Turn one complaint into a collective action
Rochester, New York
Nightmare at Brighton Surgical Center x2
Having practiced medicine for 25 years and now as a Medical Practice Administrator and Consultant, I really tried to be fair and give this place a second chance but I am afraid, I cannot recommend anyone go here. I have to have a procedure done every 3 months.
Recently, I woke up on the operating room table screaming in pain. This should never happen but I was told the surgeon would be done soon and try to get through it. Silly me, I went back and gave them a second try. This time I was stuck in a bed for 3 hours waiting for my case.
I kept telling the nurse that I could not lay there it would put my frail back Into spasm. She ignored me! I finally asked for the charge nurse. They got me Tylenol.
Are you kidding me, at that point my pain was a 8/10 and would last for a week. As I prepared to return for my three month procedure, I recently called the Nurse Manager, Brenda Carpenter, to remind her that I needed to be first case of the day for my surgeon as I cannot lay on a stretcher for hours as my back will not tolerate it. Rather than return my call, take responsibility for the errors they made, she called my surgeon and told her that I was not welcome back! What kind of patient care or customer service is that?
It is horrible, I know this is what I do for a living, assess medical practices and fix them. I hope Thomas Weibel CEO of BSC and Ms. Carpenter read this review and it is a wake up call for them.
They are lucky I did not report them to the state and seek damages for the first incidence. I could have done both!
DO YOURSELF A FAVOR, TELL YOUR SURGEON YOU WANT TO GO TO A REAL SURGICAL CENTER NOT THE BRIGHTON SURGICAL CENTER!
- Rn ignoring me as i told her i was in increasing back pain
- Laying in bed for 3 hours waiting for my case to go in
- Brend
Preferred solution: Full refund
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