Jeffrey L Lpq
map-marker Rochester, New York

Nightmare at Brighton Surgical Center x2

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Having practiced medicine for 25 years and now as a Medical Practice Administrator and Consultant, I really tried to be fair and give this place a second chance but I am afraid, I cannot recommend anyone go here. I have to have a procedure done every 3 months.

Recently, I woke up on the operating room table screaming in pain. This should never happen but I was told the surgeon would be done soon and try to get through it. Silly me, I went back and gave them a second try. This time I was stuck in a bed for 3 hours waiting for my case.

I kept telling the nurse that I could not lay there it would put my frail back Into spasm. She ignored me! I finally asked for the charge nurse. They got me Tylenol.

Are you kidding me, at that point my pain was a 8/10 and would last for a week. As I prepared to return for my three month procedure, I recently called the Nurse Manager, Brenda Carpenter, to remind her that I needed to be first case of the day for my surgeon as I cannot lay on a stretcher for hours as my back will not tolerate it. Rather than return my call, take responsibility for the errors they made, she called my surgeon and told her that I was not welcome back! What kind of patient care or customer service is that?

It is horrible, I know this is what I do for a living, assess medical practices and fix them. I hope Thomas Weibel CEO of BSC and Ms. Carpenter read this review and it is a wake up call for them.

They are lucky I did not report them to the state and seek damages for the first incidence. I could have done both!

DO YOURSELF A FAVOR, TELL YOUR SURGEON YOU WANT TO GO TO A REAL SURGICAL CENTER NOT THE BRIGHTON SURGICAL CENTER!

View full review
Loss:
$25000
Cons:
  • Laying in bed for 3 hours waiting for my case to go in
  • Rn ignoring me as i told her i was in increasing back pain
  • Brend
Reason of review:
Poor customer service

Preferred solution: Full refund

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