
Brighter Image Press
Brighter Image Press Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brighter Image Press has 3.6 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Review authors value the most Customer service and Website. Consumers are not pleased with Insurance Plans Acceptance and Reliability. The price level of this organization is low according to consumer reviews.
Media from reviews

Brighter Image Press Media

Anonymous
Brighter Image Press on veneers
I agree with you, over 1 1/2 later I'm still not satified. They have been redone at least 4 times. I've been cheated and violated. I'm lost and don't know where to go from here. I spent $1200.00. The fit is horrible, they hurt, look like horse teeth, can't eat with them and they look so fake. I put them on suffering the pain went out thought I was looking cute everyone was able to eat, not me I was too ashamed to take them out in public. When I returned home my husband was having a poker game, my brother took one look at me and asked " what the *** do you have in your mouth. I was so embarrassed I went upstairs and cried.
Loss:
$1200
Reason of review:
Bad quality
Preferred solution: Full refund
Anonymous
Other Product Review
I cant even get a reply im in new zealand. But im trying to contact Australia. Lab. But they only have. Free toll no for australia up on their site. And no other phone. Land line no. I emailed them my contact no etc but no Response im not impressed.
Reason of review:
Poor customer service
Anonymous
Review in Dental Services category
I just want to say how very happy I am that I decided to go with brighter image lab I am a 38 year old woman in customer service . I have a broken. front tooth and it was embarrassing I went with brighter image lab and could not give it a more outstanding phenomenal review they gave me my life back.people have to remember they are doing this going on our impressions and photographs I had mine adjusted three times and I had patience and I am tickled pink with my new fantastic smile all of you that are complaining obviously are absolutely perfect on your first time out I would love to meet a perfect world where everything goes as planned.Another thing they don't look cheap they look like real veneers. I'm so happy .but I always had a good attitude.all my praise to brighter image lab keep up the great work...love yahoo
Reason of review:
Good quality
Anonymous
No issues
I have most of mr real teeth but they are not pretty so I ordered these about a yr ago. Were shipped in about 3 weeks. I always receive confirmation emails from them and customer service is good. I only wear these during the day and have gotten numerous compliments. Sure, the are whiter than my own teeth but the total difference is amazing. One of mr arches broke a few months later and I paid a fraction of the price for replacement. Had them in 3 weeks. No bad review here not understanding all the bad reviews. I have nothing but good service and if it isn't right they will fix the issue. They are not fake looking and look the same shape as my natural teeth. Have been a confidence booster for me.
Reason of review:
Good customer service
Anonymous
Positive Experience Review
I have had nothing but good experiences with Brighter Image so far. Paid for quick delivery they shld be here today. So excited.
Reason of review:
On time delivery
Rozelle Pld
Brighter Image Press - Upper Arch Replacement Review
Please listen to customers of BIL: This is a horrible company with very poor quality of workmanship....I purchased in March the upper arch replacement warranty and expidited shipping. Received first veneer 20 days after my impressions were received by them, they would not even stay in my mouth. So I ordered a replacement. I was sent another impression kit and the set was again not in the 14 day time frame...18 days after it showed my impressions received on their website......the set received from this set (the 2nd) set was beautiful, it fit perfect. A happy ending? No A NIGHTMARE!!!! They broke within a month. The inner left molar covers broke so I had a good fitting venner not broken for 23 days. I Ordered a replacement. :-) I was sent a horrible example of what I paid for. The veeneer was at least an eight of an inch from the top gum line. I ordered another replacement. I was sent another impression kit sent it and again was sent a veneer that broke in the same spot as the one before! I ordered a fourth replacement in July and ordered a replacement! I was told by a CSR to take a picture of the broken veneer and send it in and they would process the order. I received ANOTHER molding kit and sent it in thinking all was fine. NO! September 24th they sent me an email stating they received the impressions but not the broken veneer! WHAT???? NOW for those of you who have ordered this veneer to try to solve your problem let me tell you save your money and avoid a ton of stress this will cause. even though the veneer is broken it covers the damage on my to top front teeth now it is OCTOBER 22. I called them today and they are refusing to do anything until they receive this BROKEN veneer. BIL wants me to go without the veneer. I am so discusted with this company. I told the representative on the phone today I was considering filing a complaint with my home state attorney general.......WOW. NOW THEY SAY SINCE I HAVE SAID THAT THEY WILL STOP ALL PROCEEDINGS ON MY REPLACEMENT. WHAT IS WRONG WITH THIS COMPANY.They told me in order to fix the situation I would need to purchase a second veneer for $299.......MONEY TRAP DONT ORDER FROM THIS COMPANY. After spending over $1000.00 With this company they are very poor business people. Its been 7+ months and the good fitting quality veneer I paid so much money for I have spent most of that time waiting for this company to show a shread of good business practices or any integrity. They don't care why should they they have my money.....don't let them get yours too.....thank you for reading. A Concerned dissatisfied customer.
1 comment
Anonymous
Lied to over and over with excuse after excuse. Byer Beware these are crooks!!!!!!!!!!!!!!
It has been over two months sense I sent your company $741 in good faith for Veneers. I have communicated with you and several other of your associates concerning the promised delivery of your product only to be put off. Stephanie last week on Thursday June 24 I filed a complaint to the Better Business Bureau with a copy faxed to your company asking again for either my money back or the veneers and the next afternoon I received a call from you asking that I retract my complaint. I was told that I would not receive my veneers nor my money back unless I retracted my complaint . I said that I would retract my complaint when I received my veneers and you, or your company representative, said that you had an inferior set of veneers that you were sure that I would not be happy with, on your desk and that if I did not stand down the BBB that you would ship them to me. I was told that you had NE equipment ordered that would make my veneers a much better product if I would just give you another week. I told you that I would not pursue the complaint and again wait for your shipping on Friday July 4/14 . I understand that Friday was Independence Day and that some businesses are closed so I have waited until today, Monday July 7/14 to receive either a shipping number for a quality product or conformation that my money ($741) is on its way to me. I feel that the phone conversation was a threat and am not at all happy about it. Stephanie I now feel that I have been cheated out of my money and the phone conversation amounts to extortion so you leave me no choice but to make you aware that if you do not supply me with a satisfactory conclusion by 5PM eastern time I will have no choice but to bring the BBB up to date and file a criminal complaint with the Texas Attorney Generals office, Fort Worth TX. Mrs Wheeler this is not a threat but a logical conclusion to a very bad situation that no reparable company would ever put there customer in. If indeed you can not supply the (Quality) veneer then by all means return my money and lets part less then friends and end this now. I then filed my complaint to the Texas Attorney General and every one that these flim flam artist has bilked out of t5here savings should call and complain to them and the Ft Worth BBB. the numbers are : BBB= 1-80*-621-**** Make a complaint .Texas Attorney General : 1-80*-621-**** File a complaint !!!!! Derrick Corley
Loss:
$741
Harles Izn
Brighter Image Press ON Veneers
Paid for upper arch in May, took weeks for them to deliver. Once they arrived they woudn't fit at all and after keeping in my mouth for the 15 minutes "stretch" as instructed in the instructions, they literally broke in between two teeth!!! This is a horrible product, horrible service, don't even bother. On their website, they show tons of before and afters, but I"m guessing these are the few that actually fit correctly. After notifying them on the issue and wanting a refund, they have refused and want the veneer back for an adjustment, its broken!
Loss:
$600
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Wait a minute, you think you dont have to send back the broken veneer? You had to be without anything when you waited for the initial veneer so whats the difference? You shouldve sent in the broken one and you wouldnt be in this position.