Bright House Networks
Reviews and Complaints
Poor customer service and package change
- Customer service an truth in sales
Bright House Netwrok is now Scam not Spectrum
I am a Bright House customer for 10 years, this month Spectrum customer services called me and offered me a higher speed for lower price, the deal was Spectrum 60 MBPS for $44.99 per month instead of Brighthouse 20 MBPS for $58.28, I said ok, the technician came the following day and took off the Brighthouse router and installed the Spectrum new router. I don't feel any different in the internet speed at all same as the other residents who switched to Spectrum, I have checked it byself using the internet speed meter in different days/times and found it no more than 40 MBPS and I never seen 100 MBPS or even 50 MBPS.
Contacted their customer services many times till finally recognized that the service offered is not what we agreed over the phone! they said I have now 100 MBPS for $64.99 per month however I never seen any different in the speed. I said this is not the deal and my bill is reflecting %82.16 per month. Don't know how or why!!!
They said sorry we can't do anything about it. Currently, I will have to pay $82.16 monthly for 40 MBPS or cancel their ******* service. The customer service told me, If I cancelled the service, I will have to stay without service for 30 days because they will flag my address and even Spectrum third party like Time Warner and Charter Cable Internet can't give me service for 30 days too. Be aware that no Verizon coverage in most of 33626 zip code and that's why they took advantage of us.
Be careful if ther sneaky customer services called you and you live in 33626 say no!!! no matter what service you have from Brighthouse will be better in price/speed and don't be a victim of Spectrum's scam like me and end up paying 3 times their actual charge which is $29.99 per month.
The WORST customer service ever!!!!
- When it was brighthouse customer service and pricing
- Rude customer service
- Service outages
- Huge price increases
Preferred solution: Price reduction
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Verified ReviewerBright House Networks - Manager Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBright House Networks Manager Review
Bright House Networks - Customer Care Review
Bright House Networks - Internet Service Review
The Lights Are Out In Brighthouse, Since Spectrum Took Over
Preferred solution: Account Credit of $268.00 and half of current bill of $134.00=$335.00 after verification that they fixed the problem.
The Usual Conundrum
- Tv access via internet
- Internet reliability
Bright House Networks Cable Tv Service Review
Bright House Networks Security System Review
Short Review on February&nbs-05:00;15,&nbs-05:00;2017
Bright House Networks - Review in Telecommunications category
Brighthouse Spectrum with bait and switch
This conversion from ATT to BrightHouse, now Spectrum has been a total switch and bait process. I want what I signed for.
The salesman was in my house and I explained what I WANTED. He intern explained I would only be able to set the recording on one DVR but I could only view on the other 2 DTAs (paused, rewind, and fast forward) as with ATT. Now I'm told that they don't have the Voyager System so they are unable to comply.
I was offered features at a certain price. I signed the agreement only now to find they need more money to get the features.
I'm first to admit I have limited knowledge of the inner circle of technology but I know I showed him on the (ATT) system what I wanted so there was no room for a misunderstanding. The salesman had to leave and come back the next day. He stated he needed to run this by his supervisor. So the following day returned stated this service agreement addresses my concerns so I signed the Service Agreement and set an installation for 10/21/16.
Looking back; I totally feel it was their intentions to bait and switch me.
On the phone for sales I got right through, for customer service it’s a nightmare in trying to resolve this matter. I've been put on hold, disconnected, referred to other people who could not help. I have been on the phone for hours (7) with no one person taking on the responsibility.
Shame on Spectrum, I want everyone to know of the illegal practices and get them to be held accountable.
- Bait and with practices
Preferred solution: Let the company propose a solution
Being ripped off!
I have been Brighthouse costomer for years. Always paid on time.
Now they are Spectrum and two people i know are new to them because i recommended them. So they have the same package as me and are paying 40.00 a month less than me. I call and not only will they not work with me they tell me i am due for a increase of 15.00. What!
Are you kidding me! This is a joke! I will be canceling them for sure. And wont give any good feed back about them to anyone.
Dont exspect something for nothing but wont be screwed either! So sad the greed that goes on.
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I took Time Warner Cable (Now Spectrum) to Small Claims Court and won my case over a promotional price. I ended up being given 4 years of Triple Play for $99 monthly BECAUSE I had saved ALL paperwork from them where it showed the length of my Promotional Pricing to be 48 months instead of the usual 12 months.
Keep paying the bill but file for a court date with your Cable Company and go prepared with as much paper from them as you can.
Always get your bills on paper with Utility Companies including Cable so you can have tangible written evidence of what in your case, the promotion entails each month. If you have written evidence of this contract until 2018, simply bring it with you - the win will be easy and you will feel so GREAT for winning against them.