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On March 25, 2017, I signed up with Spectrum based on their Bundle offers. Was told it would be around $120 per month with 4 TV's. 1st bill was $175+ with installation extras. Second bill was $127+. Today, I found out that the Golf Channel had been dropped from my...
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I didn't like
  • Customer service an truth in sales
#1039980
Reply to reviews
The calls are daily, it is like being stalked. If I wanted any more of their services I would call them. I got rid of their cable because they give new customers a better price than their old loyal customers. I am sick of them calling me and will drop my internet...
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1.0
I didn't like
  • Getting a sales call every day from 844-207-1531
#1036105
Reply to reviews
i cancelled my service with brighthouse not long ago for poor customer service and many service issues. everytime i called i was told one thing to find out it was wrong. this included many of there so called supervisors. i went back to them under spectrum to only HAVE...
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1.2
I didn't like
  • Staff n service
#1032422
Reply to reviews

Bright House Networks Cable Tv Service Review

#1013437
1.0
Terrible service, rude customer service, price gauging
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Short Review for February 15, 2017, Pc_service

#1009020
I am in Willow lakes golf resort in Titusville Florida and stopped beside one of your trucks today to ask trcnitian a simple question He would not acknowledge me Wind his window down or anything for me to ask him a question I have never in my life seem snything so disrespectful Unbelievable Terrible customer or client service Buddy Lowe
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Bright House Networks Manager Review

#999599
2.3
Manager accused me infront of customers switching social security number with he mantioned the name on a previous address. He asked for my drivers licence rhen try to stick a 10 year bill on my current bill. He abused his power that day and went beyond what a manager supose to do. He try to be a persecutor, juror and judge. The temple terrace location was the worst.
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Bright House Networks Security System Review

#997019
1.0
I am a Bright house customer very upset with this company. I have the home monitoring service. The customer service is awful and the monitoring service is ***! Do not subscribe. Find another service if you want to be secured.
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For the past few months my internet would stop working randomly, when I call bright house/spectrum they would say they see nothing wrong and make me try and rest all my devices as well as the router (I'd do it although I know it wouldn't work) and every time I get the...
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The new name is Spectrum. But today I learned this is a legal name for Brighthouse Jr. Horrible customer service. I made an appointment an was told because their soft credit check showed that I owed the company NO money that I was eligible for billing an would not have...
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I am so sicken at how these *** people hiding behind the phone have a job..they have no respect for the people who are putting a paycheck in the pocket! You know that is what pays their bills and puts food on their tables..it just isn't a job!!!! Brighthouse customer...
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Anonymous
Anonymous

I took Time Warner Cable (Now Spectrum) to Small Claims Court and won my case over a promotional price. I ended up being given 4 years of Triple Play for $99 monthly BECAUSE I...

1.1
I liked
  • When it was brighthouse customer service and pricing
I didn't like
  • Rude customer service
  • Service outages
  • Huge price increases
#1002298
Reply to reviews
Poor customer service in temple terrace branch. The manager out loud accused me of my social security number and he mentioned another customer name to me THAT i switch the number since they are one number away from mine. first of all why would he mentioned a customer...
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Spectrum in Livonia MI used to be Bright House Was told it would be $39.99 1/10/17 just for Internet so I called back today 1/25/17 to have it installed and they jacked the rate to $44.95. All the more reason to cut the CABLE and go totally wireless. These companies...
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I was a Brighthouse customer for many years paying $88.71 per month for Basic cable only. IN November I called Brighthouse about adding Internet and the rep quoted me a price for basic standard cable plus internet for $78.49 per month. I agreed and set it up. The...
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I have been Brighthouse costomer for years. Always paid on time. Now they are Spectrum and two people i know are new to them because i recommended them. So they have the same package as me and are paying 40.00 a month less than me. I call and not only will they not...
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Anonymous
Anonymous

My daughter git behind with payments and they come knocking on the door say they owed money she asked if she could have time to clear her debt was told no and took away her di...