Aki M Frn

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| map-marker Bridgewater Township, New Jersey

Bad Management

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Bridgewater Motor Works' professionalism, especially under manager Greg Burchette's supervision, raises concerns. My visit was prompted by a recurring clicking noise from my car's front right axle. Mechanics diagnosed it as a right front differential issue, and I trusted their expertise. Unfortunately, the noise persisted post-repair, leading me to report the issue. A subsequent technician communicated that the right front axle needed replacement, with no prior mention of the noise during previous work. The cost exceeded $1000. Seeking clarity, I discussed this with Greg at the shop. However, his demeanor was disrespectful, marked by condescension. His behavior raised concerns of potential racial bias. Despite my composed approach, Greg's repeated dismissals left no room for constructive dialogue, highlighting a lack of commitment to customer satisfaction and integrity. This experience unveiled the company's approach to client well-being and ethical practices. I'm apprehensive about returning for future services. It's crucial to emphasize that interactions involving Greg Burchette may not foster a respectful environment or effectively address customer concerns. The repercussions of their misdiagnosis and subpar practices were significant, both in inconvenience and unexpected expenses totaling -$600. This underscores the importance of professionalism and integrity within customer service. Sharing this review aims to offer prospective clients insight into my unfavorable experience with Bridgewater Motor Works. My objective is to discourage others from enduring similar frustrations. In my view, the foundation of a customer-business relationship rests upon mutual respect, transparent communication, and a shared dedication to achieving positive outcomes. Regrettably, my experience highlights a pronounced disconnect between these principles and the realities of my interaction with Bridgewater Motor Works and its manager, Greg Burchette.
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  • Bad management

Preferred solution: Full refund

map-marker Belfast, Northern Ireland

Wouldn't change a thing

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Stopped into BWM with a burning oil smell coming from my ford fusion. The staff was very accommodating getting my car in right away. The waiting room was comfortable and very clean. The technicians looked at my car and gave me a detailed explanation as to the issues i was experiencing. They let me know that since my car was certified pre owned and still under warranty, they couldnt make any repairs or else they would void my warranty with Ford. What sets this repair shop above the rest is after they talked to me they personally contacted ford and told ford the issues I was having. I ended up getting the car fixed at Ford, but greatly appreciated the time and effort BWM made for me. Will definitely go back for future services!
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  • Great customer service
Reason of review:
Good customer service
Michael W Sru
map-marker Phoenix, Arizona

Bridgewater Motoworks did not install engine correclty

I have a 2000 Cadillac Deville. At 205,000 miles, I had it checked for an oil leak. I went to Bridgewater Motorworks in Bridgewater, NJ. They diagnosed the problem and determined that my engine block had a crack. The engine ran well, but leaked oil. My options were to install a re-manufactured engine (Jasper) or look for a used engine. They found a used engine with 40,000 miles on it, and quoted me $4500 to install. This would have a 6 month, 6000 mile warranty. The Jasper engine is fully re-manufactured and comes with a 3 year, 100,000 mile nationwide warranty (transferable). I chose the Jasper Engine. Bridgewater Motorworks (BWM) claimed to be the largest installer of Jasper Engines nationwide. They have been in business for over 12 years. Their reputation appeared to be stellar. However I believe I got the trainee installer from ***. The Jasper engine, installed, cost me just over $7,000. When I picked up the car it ran great. There was no more daily oil puddle on my driveway. I'm retired now and don't drive as much as I used to. The car ran well for 3 months and then I moved from New Jersey to Arizona. In finding a new shop to service my vehicle, I found a local Jasper dealer. I brought the car in for an oil change and to have some other (non engine) maintenance done. They told me that the engine was leaking oil. I didn't see it on the ground yet, because it was slowly coating the block and undercarriage. Eventually, there would be a puddle on the driveway. Since it was a new engine, they easily traced the source of the leak to both valve covers. The installer (BWM) did not put grommets on the valve cover bolts. Therefore the leak. This in itself is a small detail, however the repair cost over $200. All due to a sloppy installation. I had already had this vehicle in for oil changes 3 time in NJ, before I moved to AZ. They didn't notice the oil leak or tell me. I would expect that it would be ignored until I eventually saw oil on the driveway again. In this case, I called Jasper and they actually took care of the problem and paid the AZ shop to make the repairs (even though it is installation related). Now for the real problem! The second problem due to sloppy / poor installation by BWM. With only 7,000 miles on the new engine, I developed an idling / air intake problem. The AZ shop diagnosed the problem as being due to severe intake leaks. These leaks were due to the reuse of Air Intake Bolts (11 years old, 205000 miles). These bolts should have been replaced as part of the installation of my new engine. They are special and help seal the air intake system. It also appears that the original PVC hose was reinstalled (again original part), which cracked and came off. This leaking air cause problems where exhaust materials were backflowed into the Mass Air Flow (MAF) sensor and destroyed it (the cause of my very high idle, and rough running. The bolts and PVC tube amount to about $50 in parts. This is peanuts compared to the $7000 price tag for the new engine. The actual repairs just cost me $761.44 and nobody cares - Not Jasper, Not Bridgewater Motorworks. Jasper won't cover any of this. I contacted BWM and they say I should have brought it into them (I'm 2500 miles away now). BWM's owner said the engine ran well when it was delivered to me and that they could not do anything about this. They offered no options or understanding. It's not their problem!! So BEWARE OF BRIDGEWATER MOTORWORKS in BRIDGEWATER, NJ. Also beware that the JASPER NATIONWIDE WARRANTY - DOES NOT COVER INSTALLATION ISSUES! You just can't win. My new engine cost me a lot more than it should have. My only consolation is that my problems are fixed and the car runs great. My new shop is paying attention to detail and doing it right. During this process, they didn't cut any corners. They kept me informed every step of the way and were very thorough in making the repairs.
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