Dress Review from Miami, Florida

Brides beware! This salon has horrible customer service and even worst attention to detail. My first appointment everything went great found a dress I loved everyone was so sweet. I payed for my dress right away no issues there. My dress finally arrived so it was fitting time. Everything and everyone changed. The owner Maggie is extremely rude she has zero customer service does not know how to run a business not to mention one that has to deal with people. On my fitting they just had to take in the sides a bit and add cups to the front. I also requested to add some stones to the whole front dress. I came back the next appointment and they had done a horrible job. My dress fit worse than the first time and they put three stones claiming that had taken the seamstress four hours to complete and if I wanted more I would have to pay her by the hour. I simply said that was not what I asked for and asked for it to be removed. The owner has an attitude and little does she know that in that type of business reviews and her attitude make or break her business. She was so rude she even told me when she saw brides in there so many times (5)she started questioning wether it was the bride that had a problem. I told her good thing this is my third time here and it's my wedding day I want everything perfect. They even labeled me as "special case" which I only know because they wrote it on my fitting card! Can you Believe these people? Absolutely no respect for anyone. I had to to practice patience since they had my most beautiful dress for my perfect day I couldn't risk that. I went back to pick up my dress 3 weeks later and they gave me my dress in a dirty packaging. My dress was not even pressed and was full of hair and threads everywhere. Not to mention the veil I rented from them was a disaster. Thank god I opened it and checked it I feel don't of them because it had huge holes everywhere from being stepped on it was broken( they clearly didn't even check it before giving it to me) worst part is.. They would've charged me $600 for it claiming they gave it to me in perfect condition! After talking to other brides they told me very similar and even worse stories. Be careful!! Stay away. I do not recommend this place to anyone!
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#824517 Review #824517 is a subjective opinion of poster.
Miami, Florida
Reason of review
Poor customer service

Tgey sold me a defective wedding dress

I bought a wedding dress in this store over the internet. When I received the dress I realized that it came defective, requested reimbursement but they only offer me exchange. I live in Brazil and decided to buy a dress in the US because a friend who lives there would come visit me and could bring it to me. I contacted the store "Brides of Florida", and was attended by Miss. Macky Diaz. On August 14, 2014 I made the purchase of a dress, model Allure 8923, size 10, ivory color. It costs me $1500. On 26 August, the dress arrived in Brazil, but when I try it, I realized that something was wrong. The dress was smaller than ordered. The bust and sleeves are very small. I can't button buttons. The hem is also short. It is 10 cm from the floor. They are not size 10. Only the his and waist are 10. I actually measured the sizes: bust- 88cm (34.6 inches), Waist-63cm (24.8), Hip-98cm (38.5) and realized that although the label says the dress is size 10, it is actually size 6! From the 03 to September 19, I sent several e-mails to the store looking for help and an answer to this problem, but had no response. With the wedding date approaching, and without response, I was forced to buy another dress at another store. I kept trying to contact the store Brides of Florida, and only got one day response October 13! I was offered an exchange for another dress, but the marriage had already happened, and the exchange did not interest me anymore. So I want my money back, but the store only offers exchange. But I cannot accept the return, after all, I had to buy another dress because of their delay in solving my problem. I'm going to the US in February, and I'm willing to take the dress and send to receive reimbursement.
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#588541 Review #588541 is a subjective opinion of poster.
Florida, United States
  • Slowness to solve problems
Reason of review
Damaged or defective
Preferred solution
Full refund

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