Threatening customer service representative --- worst customer service ever
This has been the worst experience I have ever had ordering something online. I recieved an email shortly after I placed my order saying my payment had been accepted then did not hear anything from them for three weeks. I checked the status of my order numerous times (to this day it has not been updated) but there was no updated information on my order. I decided to shop around because i was getting nervous about waiting til last minute considering this was to be my wedding dress and found another dress from a different company, ordered it, it was delivered and I loved it. I then emailed bridalfind.com to inquire about how I "go about canceling my order," which was a standard size, no special measurements, and did not recieve a response for over 24 hours. The next day, they emailed stating my order had already been shipped and it was too late to cancel and shortly after that I received an "automatic" email stating my order had shipped. When I questioned the customer service representative about the serendipitous timing he told me their website was slow to update. He then proceeded to tell me that due to my "behavior" he refused to accept my return and that I was immoral... I do a lot of online shopping and in the past I was a retail supervisor. I HAVE NEVER BEEN TREATED SO RUDELY. I understand that if I mis-understood the return policy, then that is that, fine, just let me know you can't or won't help, with some tact. When I informed the customer service representative that I would be sure to share my terrible service story with others, they became hostile and down right threatening, claiming they would report me to the online shopping world and sue me, although I'm not sure how or on what grounds because... Third, I still have no dress and this company still has all my money. They also refuse to provide me their address sending me emails claiming they have forwarded my information to their law firm in New York... then sent me some bogus e-mail that I think was supposed to look as though they forwarded my information "to their lawyer team". Again, I STILL DO NOT HAVE MY DRESS AND THEY STILL HAVE ALL OF MY MONEY, $300+. With that said, I'm not too sure how I am immoral or a scammer. I paid for a product that I don't have and have been completely berated in the process. So buy from them or don't. But be warned. I wouldn't normally take the time to write a review, good or bad, but planning a wedding should be fun and as stress free as possible, I don't want anyone to make the same expensive mistake I did. Hope this helps.
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