New suitcase wheel is broken .

Brics Travel Bags - New suitcase wheel is broken .
in 09 2020 we bought 2 BRICS suitcases in illum Copenhagen in june 2021 we used them for the first time ,and 1.wheel from the suitcase fell and broke . we bought the suitcase in Copenhagen and we live in Berlin . who should we contact regarding the responsibility of our suitcase ??? thank und regard uri und miri goldenzeil berlin

User's recommendation: Buy only in a Shop that will take responsibility, near your home, we live in Berlin, bought in Kopenhagen, so er are helpless Ehen the suitcase broke.

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ID
#2675714 Review #2675714 is a subjective opinion of poster.
Location
Berlin, Berlin
New Reviewer

Warranty??

I purchased an " X-Case Pilot Bag Tote Case" from Ebags in 2017, and I've only been using it to telework twice a week. I specifically bought it for it's water repellant coating. I carry my company computer in it. I come to discover last week that it's not completely water resistant. My computer got wet, and any papers I had in the bag had to be thrown out. It did not bead up at all. It has gotten somewhat wet maybe once or twice, but nothing like this. There is a 5 year warranty...yeah right..I contacted Ebags, and they told me since it was not within their warranty time I had to contact the company, which I did. Bric's sent me dealer names that I could contact to either bring it in, or send pictures to. None of their dealers were around where I live, and how would I send pictures of a water logged bag? You can't tell just by looking at it, you have to test it. They make you jump through hoops, and it ends up that you can't even use the warranty anyway. Terrible customer service. As far as I can tell this bag is not available anymore. It was pricey too, and it certainly would not pass the Pilot Test. I'm only commenting on this particular model.
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ID
#1312089 Review #1312089 is a subjective opinion of poster.
Product
Brics Travel Bags X-Bag Suitcase
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Let the company propose a solution

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