Briarwood Ford

I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told that they didn't find anything bad with the transmission and that my problems were caused by the broken motor mound, which the service adviser suggested to replace. Unfortunately I agreed and paid $600 for the repair that didn't fix any of the problems that I had.

In less than a week brought the car back with check engine light on and blinking O/D off light.

This time been told that my transmission had to be replaced for $4000. Decided not to go with it and ended up paying $600 for nothing.

Rex Adkins of Briarwood Ford, Ann Arbor, MI, promised "to take care of us" if we got too close to our miles as he encouraged us to go with the lower mileage package. Being first time customers of Ford, we actually believed him.

We have been attempting to contact him with only frustrating results for a week now that we've gotten close to our miles early. Finally, "there is nothing I can do for you" was his response.

He's hiding behind his ambiguous statement "I'll take care of you." It seems he epitomizes the stereotypical slimy car salesman preying on families who can't afford it.