New Reviewer

Paid $$$ for not fixing my car problems

I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told that they didn't find anything bad with the transmission and that my problems were caused by the broken motor mound, which the service adviser suggested to replace. Unfortunately I agreed and paid $600 for the repair that didn't fix any of the problems that I had. In less than a week brought the car back with check engine light on and blinking O/D off light. This time been told that my transmission had to be replaced for $4000. Decided not to go with it and ended up paying $600 for nothing.
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ID
#1215041 Review #1215041 is a subjective opinion of poster.
Service
Briarwood Ford Car Repair
Reason of review
Bad quality
New Reviewer

Promised to take care of us; abandoned us totally.

Rex Adkins of Briarwood Ford, Ann Arbor, MI, promised "to take care of us" if we got too close to our miles as he encouraged us to go with the lower mileage package. Being first time customers of Ford, we actually believed him. We have been attempting to contact him with only frustrating results for a week now that we've gotten close to our miles early. Finally, "there is nothing I can do for you" was his response. He's hiding behind his ambiguous statement "I'll take care of you." It seems he epitomizes the stereotypical slimy car salesman preying on families who can't afford it.
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ID
#116651 Review #116651 is a subjective opinion of poster.
Location
Ypsilanti, Michigan
Loss
$2000

About

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Car Repair

Summary

Briarwood Ford in Saline, MI offers Ford vehicles in the state of Michigan. The company serves Washtenaw County including Ann Arbor, Chelsea, Ypsilanti, Adrian, Milan, Clinton, and Tecumseh, Michigan. It is committed to providing New or Used car, truck, van, or SUV or visiting for scheduled vehicle maintenance. Briarwood Ford has a large selection of New and Pre Owned Ford passenger cars, pickup trucks, and sport utility vehicles. It has the latest Fords including the new Ford C-MAX, Edge, Escape, Expedition, Explorer, F-150, F-250, F-350, Fiesta, Flex, Focus, Fusion, Mustang, Taurus, and Transit Connect. In addition to its new inventory, Briarwood Ford has an enormous selection of quality certified pre owned vehicles that you can select from. The finance team of the company is committed to helping its customers with their credit approval needs. The dealership has access to millions of dollars of credit from a variety of Lending Sources.

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