Jacqueline M Ioq

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Verified Reviewer
| map-marker Southsea, England

Complaint about Christmas meal

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Arrived for Christmas dinner in 2024. I was seated near the play area, where kids were running around, screaming, and crying.

The starter was fine. However, I had to queue up for the carvery. I could not get a fork into the carrots or Brussel sprouts. The tiny balls of stuffing were as hard as rocks and inedible.

My daughter tried to stab one in front of the manager and it shot off the plate. The meat was tough. We were sent a round of drinks in response to our complaint, but there was a hair in the lager. We had to send it back and received another apology.

For all this, the only compensation was a free meal next time. This is not good enough. We spent 210 units for this dinner and did not expect to queue for our food either!

The whole experience was terrible. I would like to know where I can lodge a complaint about this, as we are not happy.

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Loss:
$205
Pros:
  • Easy to get to
Cons:
  • Terrible experience with the food on christmas day dinner

Preferred solution: Full refund

User's recommendation: Give it a miss. Terrible

3 comments
Guest

They describe themselves as a family-friendly chain pub. It sounds like you should have went elsewhere.

You set yourself up to be disappointed by being cheap. Their description screams “kids welcome” and “packaged food” that gets heated up or made by people with only on-the-job training.

Chefs? Not here.

Guest

I forgot to add: what are you talking about when you mention paying in units? I know Brewer's has a bonus club but that goes by points.

If you want to officially complain, why don't you actually go to the Brewer's Fayre website?? On the homepage, scroll down and click Contact Us.

Guest

When I lived in the UK, I always had to queue for a carvery. Brewer's Fayre is a budget restaurant chain that microwaves and fries in grease pretty much all their food.

Their "chefs" are not chefs but rather low-wage cooks who don't even have to have prior experience. You should have asked for a partial refund if you weren't able to eat the main course. There's a Tobeys Carvery in Southsea, Portsmouth, you should have gone there. As far as the children being loud near the play area, what did you expect?

If there is a play area, there are going to be children and children are loud and noisy. British people are worse than Americans when it comes to making their children behave in public.

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Lee Hainsworth

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Verified Reviewer
| map-marker Lewes, East Sussex

Quality and size of meals

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Brewers Fayre - Quality and size of meals
Brewers Fayre - Quality and size of meals - Image 2

I took my 2 daughters for there tea,waited for 55 min for food to arrive,I ordered 2 smothered platte and 1 chicken fajita burger,all 3 meals had alterations made to them. The food when arrived was shocking no bbq sauce or coleslaw with the platte,the quality of food was horrendous,Ive got pictures to prove this,it wasnt worth the price of what I paid,I can honestly say I will never go back to a Brewers Fayre ever again.

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Anonymous
map-marker Barnstaple, England

Don't park here with a campervan even when your not on their land as,faye the manager thinks she can post her own 28 removal notice on a van not even on brewers land @ ocean park

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Faye could do with being sacked for gross negligence ,gross misconduct ,thinks she has a right to put illegal endorsement notices on vehicles not on her land ..she needs re training on customer service at best

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Lorddavid H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Erith, Bexley

Complaint at brewers fayre kemberry park swindon sn2 8ys

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Customer service was poor. I went to the bar to order drinks.

As I am disabled with a walking stick, I had no offers to help with drinks. I had a long walk to get a Fanta, but when I got it, it turned out to be just soda water. I asked for help, and she said she would change the barrel. I stood there waiting, but she never came back to tell me it was okay.

The only way I knew was when I saw her back behind the counter. We chose prawn cocktail for starters, which was a joke because there were no spoons. My wife went to the bar, and they told her to use a knife and fork. When it came to the carvery, the Yorkshire puddings were cold and tough like cardboard.

When I went to get carrots, I picked up the spoon and it burnt my hand. The guy just said he would get another spoon and didn't ask if I was okay. I then sat down and found that the peas and carrots were cold, and the table we sat at wasn't clean. Hygiene is poor and the first impressions were very poor.

The overall customer service was lacking. Date of experience: 16 June 2024.

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User's recommendation: Customer service and quality and cleanliness

Anonymous
map-marker Wrexham, Wrexham

Food not happy

Hi i orderd food for us all a d got my mum some cheese burger fries for a fiver expecting them to come out like in a big bowl like the picture but no they was in the smallest bowl ever im so disappointed also my chicken fajita burger was dry no souce just chicken salsa and lettice was very dry

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User's recommendation: No recept and no puc but I'm not lying at all

Aimee B Gjq

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Verified Reviewer
| map-marker Lancaster, England

Complaint - from Lancaster

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Hello, I have just visited your restaurant and was served by Callum N that was the name on the receipt , so we went to the bar to order some food the man kept rolling his eyes because it is New Years Day so no offers were available so we had to re think what we wanted , my auntie decided to take deserts off our order and she had her loyalty points for two free deserts and the man said oh whatever then , the food came out and the chips were burnt and cold like a 1 star all inclusive the fish was soggy my husband ended up taking it home and feeding it to the cat because the food wasnt nice or edible for humans , we spoke to the manager about this and with the attitude of the staff it was disgraceful and unprofessional. It completely ruined the atmosphere and if the young man took his attitude into 2024 if some people wouldnt have already ordered I wouldnt have eaten there at all personally I work in hospitality and I would never treat a customer that apporlingly the manager was shouting abuse over the counter to my nana when she was stood by the door and gave her 25% back but to be honest after all of us spending £100 with getting a 25% discount on my email it was utter shock we are regular customers I came the night before the wedding and I gave the manager a £10 tip because they made the experience but after today wouldnt give them anymore of my money. We only asked questions about the menu and he was continuously rolling his eyes whenever we asked him a questions then we heard staff complaining about us asking questions.i made a comment to my auntie whats his problem.

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Loss:
$55
Pros:
  • Very clean
Cons:
  • Very rude staff

Preferred solution: Full refund

User's recommendation: Wouldn’t go again very rude

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